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Doing business with DVA

AusTender provides centralised publication of Australian Government business opportunities, annual procurement plans and contracts awarded. See AusTender for DVA Business Opportunities.

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Procurement Complaints

All procurement complaints will be handled fairly, without discrimination and as efficiently as possible.

There are 2 types of procurement complaints:

  • a complaint made under section 18 of the Government Procurement Judicial Review (GPJR) Act 2018 (a 'GPJR Act Complaint')
  • a complaint regarding something that we propose to do, or have done, during a procurement process, that does not satisfy the requirements for a GPJR Act Complaint (a 'General Commonwealth Procurement Rules (CPRs) Procurement Complaint').
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Complaints under the Government Procurement (Judicial Review) Act 2018

The Government Procurement (Judicial Review) Act 2018 establishes an independent complaint mechanism for government procurement processes. The Department of Veterans’ Affairs (DVA) is required to formally investigate complaints made in accordance with the Act, and to suspend procurements during the investigation of a complaint, unless a public interest certificate is in place.

DVA encourages suppliers to raise a procurement complaint by approaching the relevant procurement contact officer in the first instance. If you wish to make a formal complaint and consider your procurement and complaint falls under the GPJR Act, you can do so by completing the Procurement Complaint Form and submitting to procurement.complaints [at]

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Public Interest Certificates

Under the Government Procurement (Judicial Review) Act 2018 relevant Commonwealth entities like DVA, a Public Interest Certificate may be issued in circumstances where it is considered that it is not in the public interest for a particular procurement process to be suspended.

DVA will publish Public Interest Certificates on this page.

Procurement Date Issued Public Interest Certificate
PRN2023-741  - To establish a panel of Outreach Program Counsellors for the Open Arms Program 24 November 2023 Public Interest Certificate - OPC Procurement (PDF 286 KB)
PAD23 - PAD Tender 2024-2028 - To establish a new panel of psychiatric assistance dog providers 6 October 2023 Public Interest Certificate - PAD23 - (PDF 132KB)
REHAB SOM 22A - Provision of Rehabilitation Services to the Department of Veterans' Affairs 5 April 2023

Public Interest Certificate - REHAB SOM 22A - (PDF 92 KB)

Public Interest Certificate - REHAB SOM 22A - (docx 148 KB)

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General CPRs Procurement Complaint

If you wish to make a General CPRs Procurement Complaint, about a procurement process conducted by DVA, please email procurement.complaints [at] to make a complaint. It is recommended you include the following:

  • Your name, supplier business name ABN, address, phone and email
  • Details of the procurement including the services and AusTender ID (if known)
  • A factual and concise outline of your complaint
  • Copies of all relevant documents

Read more about Commonwealth Procurement Rules and exemptions on the Department of Finance website

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When we receive your complaint (either GPJR or General CPRs Procurement Complaint)

  • An acknowledgement will be sent on receipt.
  • We will investigate and work with you to resolve the issues within 10 business days.
  • We will advise you if it will take longer than 10 business days.

If you are not happy with the outcome of a general CPRs Procurement Complaint, you can raise it with the Australian Government Procurement Coordinator ProcurementCoordinator [at] or the Commonwealth Ombudsman.

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