Meeting your rehabilitation needs during COVID-19

DVA's Rehabilitation Program and Rehabilitation Appliances Program have been working with providers and suppliers to maintain services during the pandemic.

17 September 2020

Rehabilitation Program

DVA has been working closely with your DVA Rehabilitation Program provider to ensure that they are delivering rehabilitation services and supports in line with your State or Territory’s health advice.

In line with the changing COVID-19 restrictions and situation, your provider may be in touch to discuss, review and adjust some of the activities outlined in your rehabilitation plan. If you live in, or near, a restricted area and have found it difficult to access or participate in certain plan activities, your provider may discuss the need to extend your plan’s end date so you are able to achieve your goals.

Please contact your DVA rehabilitation provider if you have any queries or concerns relating to your rehabilitation program in general.

For more information on DVA’s Rehabilitation Program, visit the DVA website.

Rehabilitation Appliances Program 

If you are receiving aids and appliances under the Rehabilitation Appliances Program (RAP) that do not require complex set up, installation or training, and can be delivered by mail or courier, the item will be sent directly to you.

For example, Personal Response Systems may be left at your doorstep with instructions for self-installation to minimise any contact. In-home installation will occur only if self-installation is not appropriate. 

Suppliers of RAP items that require close contact will check your consent to supply/install items in the home. If consent is provided, all safety precautions will be followed in line with the Department of Health’s advice and industry protocols. If consent is not provided, the supply/install will be deferred to a later date.

For more information on the RAP, visit the DVA website.