We want to hear from Coordinated Veterans’ Care Program participants

DVA is keen to hear from our Coordinated Veterans’ Care (CVC) Program participants about their experiences in the CVC Program.

Every two years a survey is sent to CVC Program participants asking for feedback. The next CVC Program survey is planned to commence in August, with letters being sent to CVC participants via Australia Post advising of the survey. Keep an eye on the post for your letter, if you haven’t already received it.

The feedback received from the survey allows us to continue to provide high quality programs and services to the veteran community. Your experiences and feedback as a participant are important, as these helps us to shape future program improvements and efficiencies.

This year, Roy Morgan Research (a private market research company, not part of DVA) will be conducting the survey on our behalf.

Roy Morgan Research will send participants a letter in the coming weeks inviting you to complete the survey either online or on paper.

Any information you share with Roy Morgan Research will be anonymous and de-identified, (no one will know how you’ve responded). You can be assured no information is shared with your GP or health professionals involved in your care, nor are individual responses shared with DVA. DVA will receive a report put together by Roy Morgan Research that summarises all responses and feedback in a form what will not identify individuals who responded in any way.

Taking part in the survey is voluntary. DVA does not find out who has, or has not participated. The survey will be conducted with the highest levels of privacy and security, however, we understand not everyone will want to provide feedback. If this is you, you can choose to not respond to the invitation to complete the survey. You can alternatively choose to opt-out of the survey, before 11th August 2023 and an invitation letter won’t be sent to you. To opt-out you can:

  • email, cvcprogram [at] dva.gov.au (cvcprogram[at]dva[dot]gov[dot]au)
  • or call, 1800 838 372 and say ‘opt out of survey’ when we ask why you are calling, and leave your details after the prompt.

Did you know, your general practitioner and/or allied health supports may receive payment from DVA for coordinating your treatment and health services through the CVC program?

For more information about the program, visit www.dva.gov.au/get-support/health-support/health-services/coordinated-v…

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