Recent and upcoming updates to the MyService experience

Under the Modernisation Program, DVA is working to improve the claiming process in MyService. We are pleased to announce that from Sunday 15 October 2023 you will see some new features in MyService. The following improvements will first be applied to Initial Liability claims, but over time you will see these changes applied to other claims:

• Prompts to help you provide the information needed to support a claim at the time you submit it.
• Notification through the myGov Inbox if we need further information about your claim, along with a link to a MyService task that provides you with all the information you need to provide the additional information.
• An enhanced MyService experience for uploading documents to your claims, as well as viewing details of your documents and claims.
• The ability for you to view information and provide documents via MyService for all claims whether submitted through MyService or other channels, reducing the need to send that information by paper or email. This capability provides you with a more intuitive document upload experience, including the ability to add any 'Other' documents you like to your claim up until determination, and view all the documents uploaded in MyService against your claim at any time.

For more information see the Updating and Enhancing MyService factsheet (PDF 637 KB) or if you need any assistance, please call 1800 VETERAN (1800 838 372).