Homelessness Support Services

Last updated:

There is support available for you and your family if you are homeless or at risk of becoming homeless.

Back to top

How to get help

For assistance and to get the support you need, you can:

You can also go to one of our Veterans’ Access Network offices to talk to someone about your situation.

We can:

  • refer you to support services in your local area
  • connect you with our support services
  • provide you with information on any support payments available to you
  • provide you with information about Services Australia (Centrelink) payments and services
  • refer you to Services Australia (Centrelink) for support
  • connect you to a network of organisations that can assist you

If you need urgent help, please visit our Receive urgent help and support page. If life is in danger call triple zero (000).

Back to top

Ex-service organisation support

Ex-service organisations (ESOs) provide assistance to current and former members of the Australian Defence Force (ADF). They may help you to:

  • lodge your claims with us
  • find an advocate
  • prepare for the civilian workforce
  • connect with other former serving members and their families

A number of ESOs can provide you with specific support when you are at risk of homelessness or are homeless.

You can find an ESO offering homelessness support close to you:

To find information about other ex-service organisations refer to Find an ex-service organisation or you can search through the Engage website.

Back to top

Crisis payment

A crisis payment may be paid to you to help you find somewhere to live or you need to change accommodation because of family violence.

To receive a crisis payment you need to be:

  • receiving service pension, income support supplement or age pension through us
  • have made a claim for one of these payments
  • living in Australia
  • be eligible to receive payment
  • in severe financial hardship

More information about the crisis payment can be found on our Crisis payment page. 

Back to top

State and territory support services

We can refer you to a homelessness agency in your local area. Some of the services available for people at risk of, or experiencing homelessness in Australia are:

Australian Capital Territory

New South Wales

Victoria

Queensland

Western Australia

South Australia

Northern Territory

  • Shelter Me provides an online directory of homeless services across the Northern Territory

Tasmania

Back to top

ESO state and territory homelessness services

The following ESOs provide homelessness services to veterans and their families:

New South Wales

Queensland

South Australia

Victoria

Western Australia

Tasmania

To list your organisation’s information to this page, please contact us through our General enquiries form.

Back to top

Research into homelessness in the veteran community

We are committed to better understanding homelessness and the risk factors for former members of the ADF. The most recent research into veteran homelessness includes:

Back to top

For Providers

Veteran homelessness resources for Community Housing Organisations

A range of resources for community housing providers tailored to the needs of veterans experiencing homelessness was launched on the 13th February 2023 in a joint initiative by the Australian Government and the Community Housing Industry Association (CHIA). 

The resources include a veteran homelessness toolkit which outlines risk and protective factors to veteran homelessness, service needs and available referral pathways, and how to tailor support for veterans and families.

The resources also set an industry standard for providing housing services to veterans.

For more information, visit the Community Housing Industry Association's website.

Back to top

Scott Palmer Services Centre

In the October 2022-23 Budget, the Commonwealth committed to provide funding to the Council of Australian Veterans to support the planning, design and construction of the Scott Palmer Services Centre in Darwin, Northern Territory.  

The Scott Palmer Services Centre Grant Opportunity is intended to provide up to $3.05 million in grant funding to the Council of Australian Veterans for the provision of facilities and services to Veterans and their Families in the Northern Territory who are experiencing, or at risk of homelessness, with transitional housing, support to find permanent housing solutions and access to relevant services for civilian employment opportunities.

The Scott Palmer Services Centre Grant Opportunity Guidelines provide further details about the program.

Back to top
Was this page useful?
Please tell us why you selected 'Yes'?
Please tell us why you selected 'No'?