Important update for Household Services service providers submitting invoices
All invoices must be uploaded via the DVA Provider Upload Page (PUP).
You will need your DVA client’s (the veteran’s) Transaction Reference Number (TRN) in order to access the portal. If you do not have this number please contact your client.
You can view both an Upload Guide and Frequently Asked Questions on the PUP home page.
For more information on how to access and use the online portal, you can also refer to:
- This flyer;
- The user guide on accessing the PUP; and
- A video animation on using the PUP.
Why has this change occurred?
DVA is implementing measures to reduce the time taken to pay your invoices. Invoices uploaded to the online portal are processed faster.
What happens if I submit a Household Services invoice via email after 30 September 2024?
Any invoices submitted via email after 30 September 2024 will not be submitted for payment.
If you have any questions about this transition you can contact us on 1800 VETERAN and ask for ‘Invoicing’.
Thank you for your ongoing support of the veteran community.