We are making it easier for you to use this website and to get in touch. We aim to make information on this website accessible to all users.

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Accessibility on this site

We want everybody, to be able to access the information on our website.

This site works well across the majority of popular web browsers and with all commonly used accessibility hardware and software. It will resize to many different types of monitors and devices. Our page on Resizing text will talk you through resizing the text on our website.

Some documents provided are in formats other than standard web page text (HTML), such as PDF documents and forms. If you experience difficulty accessing any of the information on this website, contact us and tell us what you need or what we can do to help.

We’re endeavouring to be as accessible as possible. You can contact us to let us know if something isn’t working.

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To print pages:

1. Select the 'print' icon at the top of the page.

2. Select your printer from the destination menu.

3. Select 'print'.

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Phone us

We offer some phone services to make it easier for you to contact us.

Interpreter service

The Translation and Interpreting Service (TIS National) can help you speak to us in your own language.

You can call TIS National 24 hours a day, 7 days a week on 131 450. This service is free.

When you call, please give the TIS operator:

Hearing or speech impairment assistance

You can use the National Relay Service (NRS) to communicate with us if you find it hard to hear or speak on the phone.

You can also use the NRS to contact your local emergency services (triple 000).

To sign up and start using the service, you can either:

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Nominated representatives

A nominated representative is a person or organisation who can talk with and act with us on your behalf. They can also receive your payments on your behalf.

Visit our page to Nominate someone to act on your behalf or to learn more about the different types of representation.

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