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Notes for providers

The Department of Veterans' Affairs (DVA) recognises that health care providers play a key role in providing treatment for entitled persons.  These ‘Notes' have been developed to define the parameters for providing health care services to entitled persons and to describe the relationship between the Department, the patient and the provider.

These Notes provide information about the provision of services to entitled persons by providers for DVA White and Gold Card holders.  These Notes explain the procedures to be followed when health care providers render services to entitled persons under any of the following legislation:

  1. Veterans’ Entitlements Act 1986 (VEA)
  2. Military Rehabilitation and Compensation Act 2004 (MRCA)
  3. Australian Participants in British Nuclear Tests (Treatment) Act 2006 (APBNT(T)A).

These are collectively referred to as 'the Acts'.

Health care providers are required to deliver treatment and meet the accountability requirements as set out in these Notes which are a legally binding document.  Any breach of these Notes may lead to action in accordance with the Treatment Principles, such as non-payment of claims or recovery of monies from claims previously paid, or where serious breaches are identified, the matter may be referred to the Commonwealth Director of Public Prosecutions.  Relevant professional boards may also be advised in serious cases of inappropriate conduct of a health care provider.

Notes for allied health providers

Effective February 2019

To view more notes for allied health providers, visit Allied health professions.

Notes for Local Medical Officers (Medical Practitioners & Specialists)

You can  download the LMO Notes as a Word document.

To view more information for Local Medical Officers (LMO), visit Doctors.

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