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DVA Provider News

Computer keyboard
Department of Human Services is changing access to Health Professional Online Services (HPOS) for those health providers using a Public Key Infrastructure (PKI) Certificate.
Physiotherapy session in a swimming pool.
The DVA Health Card for Specific Conditions (White Card) is provided to veterans to make it easier to access DVA funded treatment for health conditions - but how do you know if a health condition can be treated under a White Card?
DVA Health Cards
While a DVA Health Card covers most treatment for the card-holder, there are occasions when a provider needs to seek prior approval from DVA.
35 years of Support. 1982-2017
The Veterans and Veterans Families Counselling Service (VVCS) celebrated its 35th birthday on 29 January 2017.
Promoting Healthy Sleep. Recognising, Responding to and Treating Common Sleep Disorders in Veterans.
Find out more about the third webinar, Promoting Healthy Sleep: Recognising, Responding to and Treating Common Sleep Disorders in Veterans.
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  • Changes to accessing HPOS
    Wednesday 22 February - The Department of Human Services is changing access to Health Professional Online Services (HPOS) for those health providers using a Public Key Infrastructure (PKI) Certificate.
  • How do I know what a White Card covers?
    Monday 20 February 2017 - The DVA Health Card for Specific Conditions (White Card) is provided to veterans to make it easier to access DVA funded treatment for health conditions - but how do you know if a health condition can be treated under a White Card?
  • Mental Health and the Military Experience – free professional development webinar series
    Monday 20 February 2017 – UPDATE – Third webinar ‘Promoting Healthy Sleep: Recognising, Responding to and Treating Common Sleep Disorders in Veterans’.
  • 35 years of mental health support for veterans
    Friday 17 February 2017 - The Veterans and Veterans Families Counselling Service (VVCS) celebrated its 35th birthday on 29 January 2017.
  • DVA Health Cards and the Prior Approval process
    Friday 17 February 2017 - While a DVA Health Card covers most treatment for the card-holder, there are occasions when a provider needs to seek prior approval from DVA.
  • Trial of new treatment for PTSD underway
    Wednesday 1 February 2017 - The Departments of Veterans’ Affairs and Defence are partnering with the University of Melbourne and the National Health and Medical Research Council to trial a new treatment option for Posttraumatic Stress Disorder (PTSD). Find out how your veteran patients with PTSD can participate in the RESTORE Trial (Rapid Exposure Supporting Trauma Recovery).
  • Expanding veterans’ access to treatment for alcohol and substance use disorders – Provider Panel established
    Wednesday 14 December 2016 - The Department of Veterans’ Affairs has established a panel of community-based providers to assist in treating eligible members of the veteran community who are experiencing alcohol and other substance use disorders.
  • Updated Wound Care Module available
    Wednesday 14 December 2016 - DVA has worked with leading experts to produce a mobile friendly wound care resource, launched 9 November 2016 at the Wounds Australia national conference.
  • Easier access to mental health services for your ex-ADF patients
    Wednesday 14 December 2016 - Do you know about the expansion of DVA’s Non Liability Health Care arrangements?
  • Get the latest in private hospital resources, templates and news!
    Friday 18 November 2016 - Did you know there are a range of new resources and updated information for hospitals on the DVA website? Following a recent review, there are several new templates available for hospitals, day procedure centres and providers of hospital-based mental health services. Read more, to access the latest information and to see what changes have been made.
  • DVA Rehabilitation Success Stories
    Thursday 29 September 2016 - The Department of Veterans’ Affairs (DVA) provides rehabilitation in order to assist clients with medical conditions as a result of their service in the Australian Defence Force.
  • Veteran focussed edition of the Australian Family Physician journal
    Thursday 22 September 2016 - Do you want to know more about how you can support patients who are veterans? The Royal Australian College of General Practitioners’ veteran focussed edition of the Australian Family Physician journal may be of interest to you.
  • Guidelines for advertising your services for veterans
    Friday 9 September 2016 - If you mention veterans or the Department of Veterans’ Affairs (DVA) on your website or in your advertising, do you know if you’re meeting the requirements?
  • Free resources for the treatment of veterans
    Wednesday 31 August 2016 - Are you treating patients who are veterans but aren’t confident in your ability to provide effective evidence-based treatment? Do you want to understand how military experiences affect people even after they’ve left the Defence Force?
  • Veterans’ Affairs Pharmaceutical Advisory Centre (VAPAC)
    Monday 8 August 2016 - Get expert advice on prescription medications, wound care and nutritional supplements for your DVA patients.
  • Coordinated Veterans’ Care (CVC) contact details have changed
    Monday 11 July 2016 - Contact details for the CVC Program have changed. If you are a practice nurse or practice manager with CVC patients, there is a new phone number and email address.
  • My Health Record ‘opt-out’ trial in Queensland and New South Wales
    Thursday 7 July 2016 – A My Health Record ‘opt-out’ trial is currently underway in the Nepean Blue Mountains and Northern Queensland. If you have DVA patients or clients in these areas, they may be part of the trial.
  • Convalescent care – discharging from hospital to a residential care facility
    Tuesday 28 June 2016 – Did you know the daily funding rate for convalescent care in a Commonwealth-funded facility was increased on 1 November 2015?
  • How to claim – check your provider number
    Thursday 23 June 2016 – Make sure you use the right provider number when you make a claim for payment.
  • DVA engagement with industry
    Wednesday 8 June 2016 - Why do taxis matter to DVA?
  • DVA treatment claims - changes to the lodgement period
    Monday 6 June 2016 - Consistent with Medicare claiming protocols, the Department of Veterans’ Affairs (DVA) no longer accepts treatment claims submitted more than two years since the date of service.
  • Health providers charging DVA clients co-payments for services
    Tuesday 24 May 2016 - Did you know the Department of Veterans’ Affairs (DVA) has an ongoing assurance program focused on the appropriate provision of DVA-funded health services to the veteran community and payment for those services?
  • Exercise Physiologists and their provision of services to DVA clients
    Monday 16 May 2016 - Exercise Physiologist programs are not meant to be an ongoing or a long-term form of treatment. The program should be designed to give clients the knowledge and skills they need to manage their condition.
  • The Right Mix: Your Health and Alcohol
    Monday 9 May 2016 - Using the clinical evidence base for ‘motivational enhancement’ as a central design feature, DVA has recently redesigned its online alcohol management website
  • High-Res Logo (HIGH RES—TEST-ADJUST-OPTIMISE)
    Resilience Resource
    Wednesday 27 April 2016 – The new Department of Veterans' Affairs High Res suite of products are the only psychological resilience resources specifically designed for Australian serving and ex-serving Australian Defence Force members and their families.
  • Operation Life mobile application
    Friday 22 April 2016 – A tool to supplement professional treatment designed for those at risk of suicide.
  • doctor taking blood pressure for the lady
    Allied Health providers - doing business with DVA
    Friday 15 April 2016 - DVA encourages providers who are eligible, to claim for the provision of services through the Department of Human Services
  • A girl listening out with a cup
    Tell us what you want
    Thursday 7 April 2016 - What types of articles do you want to read?
  • A doctor talking to her patient about a diagnosis
    Can you help former serving Australian Defence Force members step forward?
    Tuesday 22 March 2016 - Displaying Department of Veterans’ Affairs (DVA) material in your reception area and waiting rooms can help encourage former serving ADF members to connect with their local healthcare professionals.
  • Do you arrange transport for your DVA clients?
    Tuesday 8 March 2016 - Save time and enjoy the convenience of booking transport on-line for your eligible DVA patients attending treatment covered by the Department.
  • National Health Services Directory website
    Looking for information about health services?
    Wednesday 2 March 2016 - Visit the National Health Services Directory (NHSD).
  • 2016 Conference Plan
    Friday 25 February 2016 – Over the next 12 months the Department of Veterans' Affairs (DVA) will be involved in will be involved in several conferences
  • Supporting Veteran Mental Health
    Thursday 18 February 2016 - The Veterans and Veterans Families Counselling Service (VVCS) offers counselling support and group training to help veterans and their families.
  • A mother and child filling out documentation for the doctor
    Pop Quiz: Who’s the DVA health card holder in these pictures?
    Monday 8 February 2016 - DVA health card holders can be any age and anyone from aged war veterans or war widow(er)s, current and former serving members of the Australian Defence Force, partners/spouses, dependent children and in some circumstances a reservist or police officer.
  • Walking heart cartoon
    No need to be heartbroken
    Wednesday 3 February 2016 - DVA’s Heart Health Program is free and open to all veterans and peacekeepers
  • A women shouting into a loudspeaker
    Have you ‘heard’ the news?
    Wednesday 23 December 2015 - It is estimated one in six Australians has a hearing loss - a figure predicted to rise to one in four by 2050. Read on for information about referring your Department of Veterans’ Affairs (DVA) patients to the Australian Government Hearing Services Program, administered by the Department of Health through the Office of Hearing Services (OHS).
  • A wrapped Christmas present
    DVA services over the holiday period
    Wednesday 16 December 2015 - DVA offices will be closed between Christmas and New Year, but some key services will still be available.
  • Two women at the Veterans Health Week stall
    Veterans’ Health Week: 2015 in review and looking ahead
    Monday 23 November 2015 - This year’s Veterans’ Health Week was the biggest ever, with 235 events across Australia and approximately 17,500 people attending an event. Planning is already underway for 2016.
  • Rehabilitation - Get your life on track
    Rehab@DVA
    Tuesday 13 October 2015 - Do you have DVA patients who would benefit from a planned rehabilitation process, including non-vocational rehabilitation?
  • A family smiling for the camera
    Mental Health Week 2 – 10 October 2015
    Thursday 8 October 2015 - Mental Health Week raises community awareness about mental health issues, and is held October each year to coincide with World Mental Health Day.
  • Manage stress and build resilience with DVA’s new High Res website
    Thursday 17 September 2015 - DVA’s new High Res website is an eToolbox to help serving and ex-serving Australian Defence Force (ADF) members and their families manage stress and build resilience.
  • A line of computers on a desk
    DVA Webclaim users
    Thursday 10 September 2015 - Updating your internet browser version by 1 October 2015
  • A doctor talking to her patient
    Provision of services on the same day for the same DVA client
    Thursday 3 September 2015 - DVA recently completed an analysis of claiming patterns of all allied health providers and this is what it revealed.
  • Ensure your referral for treatment is valid
    Thursday 3 September 2015 - Remind and educate health care providers of the DVA referral process.
  • X-Ray view of head
    Magnetic Resonance Imaging
    Thursday 27 August 2015 - Magnetic Resonance Imaging (MRI Scans) can be funded by the Department of Veterans’ Affairs when a client is eligible for such services by using their entitlements on their DVA Gold Card or DVA White Card for Specific Conditions
  • Ian Gardner
    A few words from DVA’s new Principal Medical Adviser
    Monday 24 August 2015 - Dr Ian Gardner introduces himself to the provider community as DVA’s incoming Principal Medical Adviser.
  • A woman looking into the distance
    DVA Webclaim testimonials
    Thursday 20 August 2015 - Unsure about signing up to Webclaim? Read these testimonials from providers in the Allied Health sector about their experience.
  • Two people holding hands
    DVA recovers money from providers
    Wednesday 19 August 2015 - It appears that some allied health providers are slow to change their claiming behaviour when it comes to providing services to DVA clients living in Residential Aged Care Facilities (RACF) who require a higher level of care.
  • 10 ways to improve your Medicare/DVA billing
    Tuesday 18 August 2015 - Billing mistakes sometimes happen - the Medicare Billing Assurance Toolkit is now available to help support all practices to better understand and meet their legal obligations when claiming items for Medicare and DVA patients.
  • Men's health magazine
    Men’s Health Peer Education Magazine
    Wednesday 5 August 2015 - The Department of Veterans’ Affairs (DVA) Men’s Health Peer Education (MHPE) programme aims to improve the health outcomes of Australian men who are current or former members of the Australian Defence Force (ADF).