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DVA Provider News

Female RAP provider assisting a male client in a wheelchair.
Eligibility has been extended to include electric mobility aids, mobile personal emergency response systems, thickened fluids and ergonomic chairs.
Two ladies in business attire having an informal conversation.
Health providers are encouraged to partner with ex-service organisations and other community groups to hold a Veterans’ Health Week (VHW) event that supports the theme of mental wellness. Applications for VHW events close on 12 July 2019.
Mental Health and the Military Experience. Free PD webinar.
Register now for upcoming DVA webinars: 21 MAY - The Military Experience & Mental Health: Understanding the nexus; 4 JUNE - Comorbid Mental Health Conditions in Veterans: Strategies for assessment, case formulation & treatment.
Man in white shirt using a mobile phone
GP clinics in the CVC Program are invited to participate in an innovative mental health pilot, to assist veterans to manage mild to moderate mental health concerns.
A younfg female occupational therapist interviewing a patient
From 1 March 2019, changes will apply to the DVA Occupational Therapists Schedule of Fees.
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  • New items available through Rehabilitation Appliances Program (RAP)
    Thursday, 13 June 2019 - DVA has expanded the Rehabilitation Appliances Program (RAP). Eligibility has been extended to include electric mobility aids such as scooters and wheelchairs, and providers can now prescribe a range of items such as mobile personal emergency response systems, thickened fluids and ergonomic chairs.
  • Health providers' participation in Veterans' Health Week 2019
    Friday, 31 May 2019 - Veteran Health Week (VHW) is held each year to promote good health and wellbeing in the veteran and ex-service community. It is an opportunity for health providers to engage positively with the men and women who have served in the Australian Defence Force, and their families.
  • Free professional development webinars
    Thursday, 2 May 2019 - Register now to attend the next two webinars in the DVA series about mental health and the military experience. 21 MAY: Webinar 11 – The Military Experience and Mental Health: Understanding the nexus and 4 JUNE: Webinar 12 – Comorbid Mental Health Conditions in Veterans: Strategies for assessment, case formulation and treatment.
  • GPs in CVC Program invited to register now for DVA mental health pilot
    Friday, 5 April 2019 — GP clinics in the CVC Program are invited to participate in an innovative mental health pilot, to assist veterans to manage mild to moderate mental health concerns.
  • DVA Occupational Therapy Schedule of Fees simplified
    Friday, 29 march 2019 — From 1 March 2019, changes will apply to the DVA Occupational Therapists Schedule of Fees.
  • Free professional development webinar
    Tuesday, 12 March 2019 — Register now to attend the next webinar in the DVA series about mental health and the military experience: Military member to civilian: Identity in transition.
  • Changes to way orthotists deliver services to DVA clients
    12 March 2019 - The way orthotists can deliver services to Australia’s veteran community is changing.
  • Understanding the DVA Veteran Card — White
    Friday, 22 February 2019 — Learn more about the DVA Veteran Card – White and what health conditions are covered.
  • Prescribing Medical Grade Footwear (MGF) for DVA clients
    Wednesday, 13 February 2019 — Podiatrists are advised to check they are using an up-to-date prescription form for MGF supplies and to assess the fit and function of issued footwear prior to requesting additional pairs of MGF, to achieve the best outcomes for patients.
  • Findings from DVA Compliance Review of Dental Services
    Wednesday, 13 February 2019 — A compliance review of dental services for DVA clients has found the majority of dentists claim in line with the Notes for Allied Health Providers and Fee Schedules but there are a few areas where compliance requires improvement. DVA will write to relevant providers to provide education and/or seek financial recoveries.
  • DVA Chiropractor Fee Schedule update reflects MBS spinal x-ray items
    Tuesday, 5 February 2019 — Effective 1 February 2019, changes now apply to the DVA Chiropractors Schedule of Fees to reflect Medicare Benefits Schedule (MBS) referral limits for spinal x-rays in the three-and-four region and the one-and-two region.
  • Priority veteran health issues discussed at DVA and peak body forum
    Wednesday, 30 January 2019 — Forum topics discussed in August covered DVA’s Veteran Centric Reform, including improved support for providers, CVC Pilot, Review of Rehabilitation Services and a workshop on Improved Dental and Allied Health 2018 Budget measure.
  • New look Veteran Card to replace DVA Gold and White Cards
    Friday, 25 January 2019 — A new look “Veteran Card” (either Gold, White or Orange) will replace the current DVA Gold or White health cards. There will be no change to DVA services and entitlements. Over the coming months, the new-look card will become available and health providers can expect DVA clients to start presenting their Veteran Card to access treatments and services.
  • Check with DVA if you are unsure a medicine is subsidised
    Friday, 25 January 2019 — Think a medicine is not subsidised by DVA? Call the Veterans’ Affairs Pharmaceutical Advisory Centre (VAPAC) to check on 1800 552 580.
  • Latest Veterans MATES brief on medicine-induced dry mouth
    Friday, 25 January 2019 — The Veterans’ Medicines Advice and Therapeutics Education Services (Veterans’ MATES) has developed an educational brief for health providers about the impact of medicine-induced dry mouth.
  • Your veteran patients over Christmas and New Year
    Wednesday, 19 December 2018 - DVA’s Chief Health Officer Dr Ian Gardner has thanked the dedicated medical and allied health professionals who have treated veteran patients and their families during 2018. He advises providers may see an increase in mental health issues for some DVA clients at this time of year. The Open Arms service will continue to be available.
  • Your DVA patients may benefit from Veterans’ Home Care referral
    Wednesday, 5 December 2018 — Your veteran patients may be eligible to access support from Veterans’ Home Care. The program is designed for eligible DVA clients who need a small amount of practical help to continue living independently in their own home.
  • Free webinar on veterans’ mental health research insights
    Wednesday, 14 November 2018 — Register to attend the DVA webinar on mental health and the military experience: A snapshot of Australian Veterans’ Mental Health Research: Important insights for clinical practice. It is held on Monday 3 December 2018, from 7:15pm AEDT.
  • Changes to DVA Dental Schedule from 1 November 2018
    Monday, 29 October 2018 — Technical changes to the DVA Dental Schedules will come into effect from 1 November 2018, which will help save providers’ time and make it easier to process treatments for DVA patients.
  • Providers to save time with digital DVA White Card
    Wednesday, 24 October 2018 — Your DVA patients may now present a digital White or Gold Card on their mobile devices when seeking treatment. The new digital White Card displays the patient’s accepted conditions so providers do not have to contact DVA to verify this information, saving them time and also ensuring the DVA client can receive support faster. Gold Cards continue to cover all conditions.
  • Webinars for providers about veteran mental health
    Thursday, 27 September 2018 - In collaboration with the Mental Health Professionals Network, DVA runs free professional development webinars to assist providers respond to the mental health needs of veterans.
  • Providers advised to check practices are compliant with DVA Notes
    Friday, 21 September 2018 — Providers are advised to regularly review the Notes for Allied Health Providers and related Fee Schedules to ensure their treatment and claiming practices are compliant with DVA regulations.
  • GP incentives increased to enrol DVA clients in coordinated care program
    Monday, 10 September 2018 — DVA has increased incentive payments for GPs to enrol eligible patients in the Coordinated Veterans’ Care (CVC) Program. Benefits of enrolling patients, including reduced hospital admissions, were recently highlighted in an in-depth CVC evaluation.
  • Providers can access advice on veteran mental health
    Wednesday, 29 August 2018 — The Australian Government has launched the Centenary of Anzac Centre Practitioner Support Service to assist providers who treat veterans with mental health issues.
  • Priority veteran health issues discussed at DVA and peak body forum in June
    Friday, 17 August 2018 - Topics of discussion at the latest DVA Health Providers Partnership Forum included a review of DVA’s online training programs for health providers, a review of rehabilitation appliances services, an update on DVA’s Veteran Centric Reform initiative, and the forum’s future work program.
  • DVA-funded diabetes memberships available to your DVA patients
    Thursday, 9 August 2018 — As of 1 July 2018, DVA will pay Diabetes Australia memberships for DVA Gold and White Cardholders to help them better manage their diabetes.
  • Research reports provide insights into veterans’ health and wellbeing
    Monday, 6 August 2018 - The first two reports of a comprehensive DVA and Department of Defence-funded Transition and Wellbeing Research Programme have been released.
  • Your input welcomed into DVA review of rehabilitation appliance services
    Monday, 6 August 2018 - DVA is seeking input from health providers into a review of its rehabilitation appliance services, including the Rehabilitation Appliances Program (RAP) and aids and appliances provided under rehabilitation plans.
  • Your feedback is sought on veteran-specific e-training for providers
    Friday, 3 August 2018 - You are invited to complete a brief survey about DVA’s online professional development training programs, to determine drivers for completing the training and incentives that would influence your decision to participate.
  • Changes to process for allied health referrals
    Wednesday, 1 August 2018 - How GPs refer DVA clients to allied health providers will change from July 2019.
  • DVA and peak bodies discuss priority veteran health issues
    Tuesday, 31 July 2018 - Representatives from health sector peak bodies attended the 12 April 2018 DVA Health Providers Partnership Forum; the meeting summary has now been published.
  • Free professional development webinar – Veterans in Pain: Where the body and mind meet
    Monday, 30 July 2018 - Register to attend our webinar on mental health and the military experience: Veterans in Pain: Where the body and mind meet. It will be held on Tuesday 14 August 2018, from 7.15pm AEST.
  • Provisional Access to Medical Treatment trial for veterans
    Monday, 30 July 2018 - If your ex-ADF patients have an injury or disease that relate to one of 20 common conditions, DVA can fund medical and allied health treatment while they await the outcome of their liability claim.
  • Improving access to mental health care for transitioning ADF personnel
    Thursday 19 July 2018 - DVA is providing White Cards to around 5,000 Australian Defence Force (ADF) members per year to improve their access to mental health care after leaving the ADF.
  • You’re invited to test DVA Toolbox for Coordinated Veterans’ Care
    Thursday 21 June 2018 - Medical clinics and health practitioners are invited to test the new Department of Veterans’ Affairs (DVA) Toolbox for Coordinated Veterans’ Care (CVC). DVA welcomes feedback from users of the Toolbox, which includes useful resources to support medical clinics and practitioners’ enrolment and care of DVA clients in the CVC Program.
  • Expanded mental health care access for Reservists
    Wednesday 30 May 2018 - From 1 July 2018, DVA will fund mental health treatment for Australian Defence Force (ADF) Reservists who have disaster relief or border protection service or have been involved in a serious training accident.
  • GP Health Assessments for all ex-military personnel
    Friday, 25 May 2018 - Did you know all former serving members of the Australian Defence Force (ADF) can access a comprehensive one-off health assessment from their GP and claim it under Medicare?
  • Home Medicines Review for DVA Clients
    Tuesday, 29 May 2018 - DVA clients are eligible to receive a Home Medicines Review (HMR), without the need for pharmacists to register with DVA prior to providing this service.
  • Help us to improve the way we work together
    Wednesday, 16 May 2018 - DVA is changing the way it engages with providers, starting with gaining an understanding of your experiences in working with us. We invite you to complete a short survey to share with us your experience and what changes you would like to see!
  • Private hospitals to check their veteran liaison officers are prepared
    Friday, 4 May 2018 - All private hospitals that have a contractual arrangement with DVA are required to nominate a staff member as a Veteran Liaison Officer, and to ensure these officers are aware of their role in helping veterans and their families during a hospital stay.
  • Free professional development webinar - Suicide Prevention and the Veteran Community
    Friday, 4 May 2018 - Register now to attend our latest webinar about mental health and the military experience: Suicide Prevention and the Veteran Community. It will be held on Tuesday, 29 May 2018, from 7.30pm AEST.
  • You may be missing out on a payment!
    Friday, 4 May 2018 - Have you registered your bank details with the Department of Human Services (DHS)? Payments for services you have provided to DVA clients may be held for you if DHS does not have updated bank details to deposit your funds.
  • Participate in Veterans' Health Week 2018!
    Wednesday, 2 May 2018 - Nutrition is the theme for this year's Veterans' Health Week, 22–30 September. You are invited to partner with local ex-service organisations and community groups to support events that highlight the importance of good nutrition.
  • Hospitals update 2018
    Wednesday, 11 April 2018 - The DVA website has a range of resources, information and templates to support hospitals, day procedure centres and providers of hospital-based mental health services to deliver veteran healthcare.
  • Optometry services for DVA clients
    Thursday, 29 March 2018 - Optometrists can provide services directly to eligible DVA clients. The client does not need a referral from their GP to see an optometrist, however they do require a GP or optometrist referral to access treatment from an ophthalmologist when clinically indicated.
  • Post-operative treatments and services for DVA clients
    Thursday, 15 March 2018 - DVA funds a broad range of medical and allied health services to support our clients after a stay in hospital and to ensure effective post-operative recovery.
  • Contact DVA if concerned about veteran patients’ drug use
    Wednesday, 28 February 2018 - Health providers who prescribe medicines to veterans can seek advice from the Veterans’ Affairs Pharmacy Advisory Centre (VAPAC) to help identify and support patients who may be at risk of prescription drugs misadventure.
  • New prior approvals process for dental implants
    Thurday, 25 January 2018 - DVA has introduced a new process for prior approval of dental implant treatments, reducing the paperwork involved from three to one form.
  • When can you claim kilometre allowance?
    Tuesday, 23 January 2018 - Non-mobile health providers can claim a kilometre allowance for travelling to treat a DVA client in their home, aged care facility or hospital in certain circumstances.
  • Prior approval for treatment of alcohol and other substance use disorders
    Thursday, 11 January 2018 - There are numerous treatment options available to eligible DVA clients with alcohol and/or other substance disorders and the majority of these do not require prior approval. However, if treatment is provided by a provider or facility that does not have a contractual arrangement with DVA, then prior approval is required.