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DVA Provider News

A llady is taking her medication
The Veterans’ Medicines Advice and Therapeutics Education Services (Veterans’ MATES) program provides patient-based feedback to doctors about medications dispensed to their veteran patients. The aim is to improve the use of medicines an
A man on crutches is enjoying time with his very happy young daughter who is swinging in a suspended tyre swing, in the backyard
DVA is promoting the importance of early intervention in managing DVA clients’ pain from injuries or diseases, to ensure the best outcomes and recovery prospects.
A nurse changing the dressings on the patient's arm
The demographics of Australia’s veteran community continues to change. The DVA client of today coming into your surgery maybe young or elderly, male or female, and may or may not have been deployed to a theatre of war.
A concerned couple looking at each other while a doctor assesses their documentation
Your patients who are current or former members of the full-time ADF are now able to access treatment for any mental health condition without the need to prove the condition is related to their service.
DVA Gold Card for all conditions
Since 1 July this year, eligibility for a DVA Gold Card has been extended to Australian participants in British Nuclear Testing (BNT) and Australian veterans in the British Commonwealth Occupation Force in Japan immediately following Second World War
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  • GP access to tailored patient reports on medicine use
    Tuesday 22 August - The Veterans’ Medicines Advice and Therapeutics Education Services (Veterans’ MATES) program provides patient-based feedback to doctors about medications dispensed to their veteran patients. The aim is to improve the use of medicines and related health services in the veteran community
  • Early intervention key to pain management in veterans
    Tuesday 8 August 2017 - DVA is promoting the importance of early intervention in managing DVA clients’ pain from injuries or diseases, to ensure the best outcomes and recovery prospects.
  • Understanding today’s veteran
    Thursday 27 July 2017 - The demographics of Australia’s veteran community continues to change. The DVA client of today coming into your surgery maybe young or elderly, male or female, and may or may not have been deployed to a theatre of war.
  • DVA extends non-liability health care to all mental health conditions
    Wednesday 5 July 2017 - Your patients who are current or former members of the full-time ADF are now able to access treatment for any mental health condition without the need to prove the condition is related to their service.
  • DVA Gold Card eligibility extended
    Wednesday 5 July 2017 - Since 1 July this year, eligibility for a DVA Gold Card has been extended to Australian participants in British Nuclear Testing (BNT) and Australian veterans in the British Commonwealth Occupation Force (BCOF) in Japan immediately following the Second World War.
  • Free webinar – Understanding Anger in Veterans
    Tuesday 27 June 2017 - Register now to attend a free professional development webinar, Understanding Anger in Veterans: Tips and Strategies to Support Veterans Struggling with Anger, on Tuesday 11 July 2017, from 7.15 – 8.30 pm AEST.
  • Osseo-integrated dental implants under DVA arrangements
    Wednesday 21 June 2017 - What does DVA require when considering requests for dental implants? As the case coordinator for dental implants, the restorative phase dentist should ensure a full clinical report, treatment plan and other appropriate documents are sent to DVA for consideration prior to starting any treatment
  • Get involved with Veterans’ Health Week 2017
    Tuesday 13 Jun 2017 - Physical Activity’ is the theme for this year’s Veterans’ Health Week, to be held from Saturday 21 October to Sunday 29 October. You are invited to partner with local ex-service organisations and community groups to support events that highlight the importance of improving and maintaining good physical health.
  • Save Time, Claim Online with DVA Webclaim
    Tuesday 30 may 2017 - Do you currently submit manual claims for DVA services? If so you may wish to use DVA Webclaim. This is a free, online service for providers to submit treatment claims for payment. It’s easy to use, can reduce your administrative costs and free up more time for you to service the needs of your clients.
  • Online mental health resources for patients
    Tuesday 24 May 2017 - DVA has a range of veteran-specific online mental health resources that can complement clinical treatment and care of your veteran patients.
  • DVA recognises vital role of nurses in veteran care
    Tuesday 23 May 2017 - The Department of Veterans’ Affairs (DVA) acknowledges the dedication and expertise of nurses in caring for Australia’s veteran community. DVA attended the recent Australian Primary Health Care Nurses Association (APNA) conference to raise awareness about the resources available to nurses to inform best-practice, evidence-based treatment of your DVA patients.
  • Management of lymphoedema and peripheral oedema
    Wednesday 26 April 2017 - Read on for information regarding lymphoedema management and prescription of compression garments for DVA clients.
  • Updated DVA Discharge Planning Resource Guide
    Tuesday 18 April 2017 - Supporting your DVA patients to move from hospital to home, the updated Discharge Planning Resource Guide is now available on the DVA website
  • Recent Changes to the Rehabilitation Appliance Programme (RAP) Schedule
    Tuesday 11 April 2017 - On 1 April 2017, the RAP National Schedule of Equipment was enhanced to include a range of recreational prosthetics, adaptive sports aids and a new mobility item. A number of wording changes have also been made in the schedule.
  • Study of Gulf War veterans’ health - DVA research findings released
    Monday 3 April 2017 - Do you have ex-ADF patients who served in 1990-91? Learn about the findings of the Australian Gulf War Veterans’ Follow Up Health Study (2015) and the resources available to help you to provide treatment and support for Gulf War veterans.
  • Seeking your views - new aged care standards and assessment
    Tuesday 28 March 2017 - The Department of Health has commenced public consultations on the Single Aged Care Quality Framework. There is a webinar about the Framework on 29 March 2017, and you have until Friday 21 April 2017 to make a submission.
  • Providing services under DVA’s arrangements may be easier than you think!
    Wednesday 22 March 2017 - Are you a new practitioner, or expanding your business to include treatment of DVA clients? Did you know that most professional groups are automatically registered as DVA providers?
  • Medical Grade Footwear arrangements simplified
    Thursday 9 March 2017 - DVA has removed the need for prior approval on ready made Medical Grade Footwear (MGF) and simplified the procurement process. Prescribing podiatrists still need to obtain prior approval for custom made and recreational MGF.
  • Changes to accessing HPOS
    Wednesday 22 February - The Department of Human Services is changing access to Health Professional Online Services (HPOS) for those health providers using a Public Key Infrastructure (PKI) Certificate.
  • How do I know what a White Card covers?
    Monday 20 February 2017 - The DVA Health Card for Specific Conditions (White Card) is provided to veterans to make it easier to access DVA funded treatment for health conditions - but how do you know if a health condition can be treated under a White Card?
  • Mental Health and the Military Experience – free professional development webinar series
    Monday 20 February 2017 – UPDATE – Third webinar ‘Promoting Healthy Sleep: Recognising, Responding to and Treating Common Sleep Disorders in Veterans’.
  • 35 years of mental health support for veterans
    Friday 17 February 2017 - The Veterans and Veterans Families Counselling Service (VVCS) celebrated its 35th birthday on 29 January 2017.
  • DVA Health Cards and the Prior Approval process
    Friday 17 February 2017 - While a DVA Health Card covers most treatment for the card-holder, there are occasions when a provider needs to seek prior approval from DVA.
  • Trial of new treatment for PTSD underway
    Wednesday 1 February 2017 - The Departments of Veterans’ Affairs and Defence are partnering with the University of Melbourne and the National Health and Medical Research Council to trial a new treatment option for Posttraumatic Stress Disorder (PTSD). Find out how your veteran patients with PTSD can participate in the RESTORE Trial (Rapid Exposure Supporting Trauma Recovery).
  • Expanding veterans’ access to treatment for alcohol and substance use disorders – Provider Panel established
    Wednesday 14 December 2016 - The Department of Veterans’ Affairs has established a panel of community-based providers to assist in treating eligible members of the veteran community who are experiencing alcohol and other substance use disorders.
  • Updated Wound Care Module available
    Wednesday 14 December 2016 - DVA has worked with leading experts to produce a mobile friendly wound care resource, launched 9 November 2016 at the Wounds Australia national conference.
  • Easier access to mental health services for your ex-ADF patients
    Wednesday 14 December 2016 - Do you know about the expansion of DVA’s Non Liability Health Care arrangements?
  • Get the latest in private hospital resources, templates and news!
    Friday 18 November 2016 - Did you know there are a range of new resources and updated information for hospitals on the DVA website? Following a recent review, there are several new templates available for hospitals, day procedure centres and providers of hospital-based mental health services. Read more, to access the latest information and to see what changes have been made.
  • DVA Rehabilitation Success Stories
    Thursday 29 September 2016 - The Department of Veterans’ Affairs (DVA) provides rehabilitation in order to assist clients with medical conditions as a result of their service in the Australian Defence Force.
  • Veteran focussed edition of the Australian Family Physician journal
    Thursday 22 September 2016 - Do you want to know more about how you can support patients who are veterans? The Royal Australian College of General Practitioners’ veteran focussed edition of the Australian Family Physician journal may be of interest to you.
  • Guidelines for advertising your services for veterans
    Friday 9 September 2016 - If you mention veterans or the Department of Veterans’ Affairs (DVA) on your website or in your advertising, do you know if you’re meeting the requirements?
  • Free resources for the treatment of veterans
    Wednesday 31 August 2016 - Are you treating patients who are veterans but aren’t confident in your ability to provide effective evidence-based treatment? Do you want to understand how military experiences affect people even after they’ve left the Defence Force?
  • Veterans’ Affairs Pharmaceutical Advisory Centre (VAPAC)
    Monday 8 August 2016 - Get expert advice on prescription medications, wound care and nutritional supplements for your DVA patients.
  • Coordinated Veterans’ Care (CVC) contact details have changed
    Monday 11 July 2016 - Contact details for the CVC Program have changed. If you are a practice nurse or practice manager with CVC patients, there is a new phone number and email address.
  • My Health Record ‘opt-out’ trial in Queensland and New South Wales
    Thursday 7 July 2016 – A My Health Record ‘opt-out’ trial is currently underway in the Nepean Blue Mountains and Northern Queensland. If you have DVA patients or clients in these areas, they may be part of the trial.
  • Convalescent care – discharging from hospital to a residential care facility
    Tuesday 28 June 2016 – Did you know the daily funding rate for convalescent care in a Commonwealth-funded facility was increased on 1 November 2015?
  • How to claim – check your provider number
    Thursday 23 June 2016 – Make sure you use the right provider number when you make a claim for payment.
  • DVA engagement with industry
    Wednesday 8 June 2016 - Why do taxis matter to DVA?
  • DVA treatment claims - changes to the lodgement period
    Monday 6 June 2016 - Consistent with Medicare claiming protocols, the Department of Veterans’ Affairs (DVA) no longer accepts treatment claims submitted more than two years since the date of service.
  • Health providers charging DVA clients co-payments for services
    Tuesday 24 May 2016 - Did you know the Department of Veterans’ Affairs (DVA) has an ongoing assurance program focused on the appropriate provision of DVA-funded health services to the veteran community and payment for those services?
  • Exercise Physiologists and their provision of services to DVA clients
    Monday 16 May 2016 - Exercise Physiologist programs are not meant to be an ongoing or a long-term form of treatment. The program should be designed to give clients the knowledge and skills they need to manage their condition.
  • The Right Mix: Your Health and Alcohol
    Monday 9 May 2016 - Using the clinical evidence base for ‘motivational enhancement’ as a central design feature, DVA has recently redesigned its online alcohol management website
  • High-Res Logo (HIGH RES—TEST-ADJUST-OPTIMISE)
    Resilience Resource
    Wednesday 27 April 2016 – The new Department of Veterans' Affairs High Res suite of products are the only psychological resilience resources specifically designed for Australian serving and ex-serving Australian Defence Force members and their families.
  • Operation Life mobile application
    Friday 22 April 2016 – A tool to supplement professional treatment designed for those at risk of suicide.
  • doctor taking blood pressure for the lady
    Allied Health providers - doing business with DVA
    Friday 15 April 2016 - DVA encourages providers who are eligible, to claim for the provision of services through the Department of Human Services
  • A girl listening out with a cup
    Tell us what you want
    Thursday 7 April 2016 - What types of articles do you want to read?
  • A doctor talking to her patient about a diagnosis
    Can you help former serving Australian Defence Force members step forward?
    Tuesday 22 March 2016 - Displaying Department of Veterans’ Affairs (DVA) material in your reception area and waiting rooms can help encourage former serving ADF members to connect with their local healthcare professionals.
  • Do you arrange transport for your DVA clients?
    Tuesday 8 March 2016 - Save time and enjoy the convenience of booking transport on-line for your eligible DVA patients attending treatment covered by the Department.
  • National Health Services Directory website
    Looking for information about health services?
    Wednesday 2 March 2016 - Visit the National Health Services Directory (NHSD).
  • 2016 Conference Plan
    Friday 25 February 2016 – Over the next 12 months the Department of Veterans' Affairs (DVA) will be involved in will be involved in several conferences