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DVA Provider News

Medic taking blood pressure in a clinical setting
Medical clinics and health practitioners are invited to test the new Department of Veterans’ Affairs (DVA) Toolbox for Coordinated Veterans’ Care (CVC).
Young male in uniform checking his mobile and reading a leaflet
From 1 July 2018, DVA will fund mental health treatment for Australian Defence Force (ADF) Reservists who have disaster relief or border protection service or have been involved in a serious training accident.
Health practitioner attending to a patient
Did you know all former serving members of the Australian Defence Force (ADF) can access a comprehensive one-off health assessment from their GP and claim it under Medicare?
A photo of a woman holding a tablet (medicine) in one hand and a glass of water in the other.
DVA clients are eligible to receive a Home Medicines Review (HMR), without the need for pharmacists to register with DVA prior to providing this service.
Doctor examining a female patient
DVA is changing the way it engages with providers, starting with gaining an understanding of your experiences in working with us. We invite you to complete a short survey to share with us your experience and what changes you would like to see!
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Annual events

Upcoming Conferences

  • General Practice Conference & Exhibition (GPCE) – Brisbane
    14-16 September 2018

  • General Practice Conference & Exhibition (GPCE) – Melbourne
    16-18 November 2018
  • You’re invited to test DVA Toolbox for Coordinated Veterans’ Care
    Thursday 21 June 2018 - Medical clinics and health practitioners are invited to test the new Department of Veterans’ Affairs (DVA) Toolbox for Coordinated Veterans’ Care (CVC). DVA welcomes feedback from users of the Toolbox, which includes useful resources to support medical clinics and practitioners’ enrolment and care of DVA clients in the CVC Program.
  • Expanded mental health care access for Reservists
    Wednesday 30 May 2018 - From 1 July 2018, DVA will fund mental health treatment for Australian Defence Force (ADF) Reservists who have disaster relief or border protection service or have been involved in a serious training accident.
  • GP Health Assessments for all ex-military personnel
    Friday, 25 May 2018 - Did you know all former serving members of the Australian Defence Force (ADF) can access a comprehensive one-off health assessment from their GP and claim it under Medicare?
  • Home Medicines Review for DVA Clients
    Tuesday, 29 May 2018 - DVA clients are eligible to receive a Home Medicines Review (HMR), without the need for pharmacists to register with DVA prior to providing this service.
  • Help us to improve the way we work together
    Wednesday, 16 May 2018 - DVA is changing the way it engages with providers, starting with gaining an understanding of your experiences in working with us. We invite you to complete a short survey to share with us your experience and what changes you would like to see!
  • Private hospitals to check their veteran liaison officers are prepared
    Friday, 4 May 2018 - All private hospitals that have a contractual arrangement with DVA are required to nominate a staff member as a Veteran Liaison Officer, and to ensure these officers are aware of their role in helping veterans and their families during a hospital stay.
  • Free professional development webinar - Suicide Prevention and the Veteran Community
    Friday, 4 May 2018 - Register now to attend our latest webinar about mental health and the military experience: Suicide Prevention and the Veteran Community. It will be held on Tuesday, 29 May 2018, from 7.30pm AEST.
  • You may be missing out on a payment!
    Friday, 4 May 2018 - Have you registered your bank details with the Department of Human Services (DHS)? Payments for services you have provided to DVA clients may be held for you if DHS does not have updated bank details to deposit your funds.
  • Participate in Veterans' Health Week 2018!
    Wednesday, 2 May 2018 - Nutrition is the theme for this year's Veterans' Health Week, 22–30 September. You are invited to partner with local ex-service organisations and community groups to support events that highlight the importance of good nutrition.
  • Hospitals update 2018
    Wednesday, 11 April 2018 - The DVA website has a range of resources, information and templates to support hospitals, day procedure centres and providers of hospital-based mental health services to deliver veteran healthcare.
  • Optometry services for DVA clients
    Optometrists can provide services directly to eligible DVA clients. The client does not need a referral from their GP to see an optometrist, however they do require a GP or optometrist referral to access treatment from an ophthalmologist when clinically indicated.
  • Post-operative treatments and services for DVA clients
    Thursday, 15 March 2018 - DVA funds a broad range of medical and allied health services to support our clients after a stay in hospital and to ensure effective post-operative recovery.
  • Contact DVA if concerned about veteran patients’ drug use
    Wednesday, 28 February 2018 - Health providers who prescribe medicines to veterans can seek advice from the Veterans’ Affairs Pharmacy Advisory Centre (VAPAC) to help identify and support patients who may be at risk of prescription drugs misadventure.
  • New prior approvals process for dental implants
    Thurday, 25 January 2018 - DVA has introduced a new process for prior approval of dental implant treatments, reducing the paperwork involved from three to one form.
  • When can you claim kilometre allowance?
    Tuesday, 23 January 2018 - Non-mobile health providers can claim a kilometre allowance for travelling to treat a DVA client in their home, aged care facility or hospital in certain circumstances.
  • Prior approval for treatment of alcohol and other substance use disorders
    Thursday, 11 January 2018 - There are numerous treatment options available to eligible DVA clients with alcohol and/or other substance disorders and the majority of these do not require prior approval. However, if treatment is provided by a provider or facility that does not have a contractual arrangement with DVA, then prior approval is required.
  • Save time, book online DVA clients’ travel for treatment
    Wednesday, 20 December 2017 - Health provider clinics can save time by using the online transport booking system to arrange their DVA clients’ travel for treatment under the Booked Car Scheme.
  • Minimally invasive cardiac procedure now available to eligible DVA clients
    Wednesday, 20 December 2017 - Changes to the Medicare Benefits Schedule that came into effect on 1 November 2017 mean that minimally invasive aortic valve replacement is now available for eligible DVA clients if assessed as clinically necessary.
  • Handy guide for providers prescribing RAP items to aged care residents
    Tuesday, 19 December 2017 - Health providers prescribing Rehabilitation Appliances Program (RAP) items for clients in Residential Aged Care Facilities now have access to an online Aged Care Eligibility Matrix for reference.
  • Check if your home-based DVA clients need a personal alarm pendant
    Friday, 15 December 2017 - DVA is reminding allied health providers to identify if their elderly clients or those with mobility issues may require a personal alarm pendant that is attached to a 24 hour emergency response monitoring service.
  • Learn how to make claiming with DVA easier
    Tuesday, 28 November 2017 - A new eLearning program has been launched to assist DVA health providers to understand how to make claiming with DVA easier.
  • Allied health providers to benefit from DVA WebClaim improvements
    Monday, 20 November 2017 - Paperless online claiming through DVA Webclaim is about to get easier for dental, optical and allied health providers.
  • Understanding the DVA Gold Card
    Monday, 30 October 2017 - DVA is aiming to dispel misconceptions about health cover provided by the Gold Card for DVA clients.
  • Optimal outcomes for DVA clients with hearing loss
    Thursday, 24 Oct 2017 - DVA is aiming to raise awareness of health providers and the veteran community about DVA clients’ hearing entitlements.
  • Free training about veteran mental health
    Thursday, 12 October 2017 - DVA provides free online eLearning courses for health practitioners to gain a greater understanding of the mental health needs of veteran patients. The training can be used to claim Continuing Professional Development (CPD) points.
  • New centre to support mental health practitioners
    Thursday, 12 October 2017 - The new Centenary of Anzac Centre will undertake pioneering research into the treatment of posttraumatic stress disorder (PTSD) and other mental health problems, and support health practitioners to deliver the best possible care to veterans with mental health conditions.
  • GP Health Assessment and supporting tools
    Wednesday, 4 October 2017 - It is worth asking your patients if they are ex-military. The GP Health Assessment Tool is a comprehensive physical and mental health assessment available to all former serving personnel.
  • Allied health care for DVA clients in aged care
    Tuesday, 19 September 2017 - Allied health practitioners need to seek prior approval from DVA before treating residents, including veterans and widow/ers, who have a greater level of care classification in Government-funded Residential Aged Care Facilities.
  • Patients affected by abuse in the military
    Monday, 11 September 2017 - If you have patients who experienced sexual or physical abuse during service in the Australian Defence Force (ADF), DVA provides services to assist them including access to Non-Liability Health Care for mental health conditions and the Veterans and Veterans Families Counselling Service (VVCS).
  • Support your veteran patients with dementia aids
    Tuesday, 12 September 2017 - As part of Dementia Awareness Month, DVA is advising GPs and allied health providers they can prescribe dementia aids for eligible veteran and war widow/ers, through the Rehabilitation Appliances Program (RAP) schedule.
  • Free webinar – Supporting Families of Veterans
    Tuesday, 5 September 2017 - Register now to attend a free professional development webinar, Understanding the Impact of Veterans’ Mental Health on their Families, Partners and Children, on Tuesday 5 October 2017, from 7.15 – 8.30 pm AEST.
  • GP access to tailored patient reports on medicine use
    Tuesday 22 August - The Veterans’ Medicines Advice and Therapeutics Education Services (Veterans’ MATES) program provides patient-based feedback to doctors about medications dispensed to their veteran patients. The aim is to improve the use of medicines and related health services in the veteran community.
  • Early intervention key to pain management in veterans
    Tuesday 8 August 2017 - DVA is promoting the importance of early intervention in managing DVA clients’ pain from injuries or diseases, to ensure the best outcomes and recovery prospects.
  • Understanding today’s veteran
    Thursday 27 July 2017 - The demographics of Australia’s veteran community continues to change. The DVA client of today coming into your surgery maybe young or elderly, male or female, and may or may not have been deployed to a theatre of war.
  • DVA extends non-liability health care to all mental health conditions
    Wednesday 5 July 2017 - Your patients who are current or former members of the full-time ADF are now able to access treatment for any mental health condition without the need to prove the condition is related to their service.
  • DVA Gold Card eligibility extended
    Wednesday 5 July 2017 - Since 1 July this year, eligibility for a DVA Gold Card has been extended to Australian participants in British Nuclear Testing (BNT) and Australian veterans in the British Commonwealth Occupation Force (BCOF) in Japan immediately following the Second World War.
  • Free webinar – Understanding Anger in Veterans
    Tuesday 27 June 2017 - Register now to attend a free professional development webinar, Understanding Anger in Veterans: Tips and Strategies to Support Veterans Struggling with Anger, on Tuesday 11 July 2017, from 7.15 – 8.30 pm AEST.
  • Osseo-integrated dental implants under DVA arrangements
    Wednesday 21 June 2017 - What does DVA require when considering requests for dental implants? As the case coordinator for dental implants, the restorative phase dentist should ensure a full clinical report, treatment plan and other appropriate documents are sent to DVA for consideration prior to starting any treatment.
  • Get involved with Veterans’ Health Week 2017
    Tuesday 13 Jun 2017 - Physical Activity’ is the theme for this year’s Veterans’ Health Week, to be held from Saturday 21 October to Sunday 29 October. You are invited to partner with local ex-service organisations and community groups to support events that highlight the importance of improving and maintaining good physical health.
  • Save Time, Claim Online with DVA Webclaim
    Tuesday, 30 May 2017—Do you currently submit manual claims for DVA services? If so, you may wish to use DVA Webclaim. This is a free, online service for providers to submit treatment claims for payment. It’s easy to use, can reduce your administrative costs and free up more time for you to service the needs of your clients.
  • Online mental health resources for patients
    Tuesday 24 May 2017 - DVA has a range of veteran-specific online mental health resources that can complement clinical treatment and care of your veteran patients.
  • DVA recognises vital role of nurses in veteran care
    Tuesday 23 May 2017 - The Department of Veterans’ Affairs (DVA) acknowledges the dedication and expertise of nurses in caring for Australia’s veteran community. DVA attended the recent Australian Primary Health Care Nurses Association (APNA) conference to raise awareness about the resources available to nurses to inform best-practice, evidence-based treatment of your DVA patients.
  • Management of lymphoedema and peripheral oedema
    Wednesday 26 April 2017 - Read on for information regarding lymphoedema management and prescription of compression garments for DVA clients.
  • Updated DVA Discharge Planning Resource Guide
    Tuesday 18 April 2017 - Supporting your DVA patients to move from hospital to home, the updated Discharge Planning Resource Guide is now available on the DVA website
  • Recent Changes to the Rehabilitation Appliance Programme (RAP) Schedule
    Tuesday 11 April 2017 - On 1 April 2017, the RAP National Schedule of Equipment was enhanced to include a range of recreational prosthetics, adaptive sports aids and a new mobility item. A number of wording changes have also been made in the schedule.
  • Study of Gulf War veterans’ health - DVA research findings released
    Monday 3 April 2017 - Do you have ex-ADF patients who served in 1990-91? Learn about the findings of the Australian Gulf War Veterans’ Follow Up Health Study (2015) and the resources available to help you to provide treatment and support for Gulf War veterans.
  • Seeking your views - new aged care standards and assessment
    Tuesday 28 March 2017 - The Department of Health has commenced public consultations on the Single Aged Care Quality Framework. There is a webinar about the Framework on 29 March 2017, and you have until Friday 21 April 2017 to make a submission.
  • Providing services under DVA’s arrangements may be easier than you think!
    Wednesday 22 March 2017 - Are you a new practitioner, or expanding your business to include treatment of DVA clients? Did you know that most professional groups are automatically registered as DVA providers?
  • Medical Grade Footwear arrangements simplified
    Thursday 9 March 2017 - DVA has removed the need for prior approval on ready made Medical Grade Footwear (MGF) and simplified the procurement process. Prescribing podiatrists still need to obtain prior approval for custom made and recreational MGF.
  • Changes to accessing HPOS
    Wednesday 22 February - The Department of Human Services is changing access to Health Professional Online Services (HPOS) for those health providers using a Public Key Infrastructure (PKI) Certificate.