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DVA Provider News

Photo of elderly lady and a younger woman in a light blue uniform.
The DVA website has a range of resources, information and templates to support hospitals, day procedure centres and providers of hospital-based mental health services to deliver veteran healthcare.
Optometrists can provide services directly to eligible DVA clients.
Photo of gloved hand, passing a metal clamp into the gloved hand of another. Both are also wearing blue 'scrubs'.
DVA funds a broad range of medical and allied health services to support our clients after a stay in hospital and to ensure effective post-operative recovery.
Colourful medical pills spilling from the small brown glass bottle.
If you prescribe medicines to veterans, DVA can assist you to identify and support patients who are at risk of prescription drugs misadventure.
Dentist with special glasses, mouth and nose mask, and has his gloved hands working near the patient's mouth.
Thurday, 25 January 2018 - DVA has introduced a new process for prior approval of dental implant treatments, reducing the paperwork involved from three to one form
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  • Hospitals update 2018
    Wednesday, 11 April 2018 - The DVA website has a range of resources, information and templates to support hospitals, day procedure centres and providers of hospital-based mental health services to deliver veteran healthcare.
  • Optometry services for DVA clients
    Thursday, 29 March 2018 - Optometrists can provide services directly to eligible DVA clients. The client does not need a referral from their GP to see an optometrist, however they do require a GP referral to access treatment from an ophthalmologist.
  • Post-operative treatments and services for DVA clients
    Thursday, 15 March 2018 - DVA funds a broad range of medical and allied health services to support our clients after a stay in hospital and to ensure effective post-operative recovery.
  • Contact DVA if concerned about veteran patients’ drug use
    Wednesday, 28 February 2018 - Health providers who prescribe medicines to veterans can seek advice from the Veterans’ Affairs Pharmacy Advisory Centre (VAPAC) to help identify and support patients who may be at risk of prescription drugs misadventure.
  • New prior approvals process for dental implants
    Thurday, 25 January 2018 - DVA has introduced a new process for prior approval of dental implant treatments, reducing the paperwork involved from three to one form.
  • When can you claim kilometre allowance?
    Tuesday, 23 January 2018 - Non-mobile health providers can claim a kilometre allowance for travelling to treat a DVA client in their home, aged care facility or hospital in certain circumstances.
  • Prior approval for treatment of alcohol and other substance use disorders
    Thursday 11 January 2018 - There are numerous treatment options available to eligible DVA clients with alcohol and/or other substance disorders and the majority of these do not require prior approval. However, if treatment is provided by a provider or facility that does not have a contractual arrangement with DVA, then prior approval is required.
  • Save time, book online DVA clients’ travel for treatment
    Wednesday 20 December 2017 - Health provider clinics can save time by using the online transport booking system to arrange their DVA clients’ travel for treatment under the Booked Car Scheme.
  • Minimally invasive cardiac procedure now available to eligible DVA clients
    Wednesday 20 December 2017 - Changes to the Medicare Benefits Schedule that came into effect on 1 November 2017 mean that minimally invasive aortic valve replacement is now available for eligible DVA clients if assessed as clinically necessary.
  • Handy guide for providers prescribing RAP items to aged care residents
    Tuesday 19 December 2017 - Health providers prescribing Rehabilitation Appliances Program (RAP) items for clients in Residential Aged Care Facilities now have access to an online Aged Care Eligibility Matrix for reference.
  • Check if your home-based DVA clients need a personal alarm pendant
    Friday 15 December 2017 - DVA is reminding allied health providers to identify if their elderly clients or those with mobility issues may require a personal alarm pendant that is attached to a 24 hour emergency response monitoring service.
  • Learn how to make claiming with DVA easier
    Tuesday 28th November 2017 - A new eLearning program has been launched to assist DVA health providers to understand how to make claiming with DVA easier.
  • Allied health providers to benefit from DVA WebClaim improvements
    Monday 20 November 2017 - Paperless online claiming through DVA Webclaim is about to get easier for dental, optical and allied health providers.
  • Understanding the DVA Gold Card
    Monday, 30 October 2017 - DVA is aiming to dispel misconceptions about health cover provided by the Gold Card for DVA clients.
  • Optimal outcomes for DVA clients with hearing loss
    Thursday 24 Oct 2017 - DVA is aiming to raise awareness of health providers and the veteran community about DVA clients’ hearing entitlements.
  • Free training about veteran mental health
    Thursday 12 Oct 2017 - DVA provides free online eLearning courses for health practitioners to gain a greater understanding of the mental health needs of veteran patients. The training can be used to claim Continuing Professional Development (CPD) points.
  • New centre to support mental health practitioners
    Thursday 12 Oct 2017 - The new Centenary of Anzac Centre will undertake pioneering research into the treatment of posttraumatic stress disorder (PTSD) and other mental health problems, and support health practitioners to deliver the best possible care to veterans with mental health conditions.
  • GP Health Assessment and supporting tools
    Wednesday 4 October 2017 - It is worth asking your patients if they are ex-military. The GP Health Assessment Tool is a comprehensive physical and mental health assessment available to all former serving personnel.
  • Allied health care for DVA clients in aged care
    Tuesday 19 September 2017 - Allied health practitioners need to seek prior approval from DVA before treating residents, including veterans and widow/ers, who have a greater level of care classification in Government-funded Residential Aged Care Facilities.
  • Patients affected by abuse in the military
    Monday, 11 September 2017—If you have patients who experienced sexual or physical abuse during service in the Australian Defence Force (ADF), DVA provides services to assist them including access to Non-Liability Health Care for mental health conditions and the Veterans and Veterans Families Counselling Service (VVCS).
  • Support your veteran patients with dementia aids
    Tuesday 12 September 2017 - As part of Dementia Awareness Month, DVA is advising GPs and allied health providers they can prescribe dementia aids for eligible veteran and war widow/ers, through the Rehabilitation Appliances Program (RAP) schedule.
  • Free webinar – Supporting Families of Veterans
    Tuesday 5th September 2017 - Register now to attend a free professional development webinar, Understanding the Impact of Veterans’ Mental Health on their Families, Partners and Children, on Tuesday 5 October 2017, from 7.15 – 8.30 pm AEST.
  • GP access to tailored patient reports on medicine use
    Tuesday 22 August - The Veterans’ Medicines Advice and Therapeutics Education Services (Veterans’ MATES) program provides patient-based feedback to doctors about medications dispensed to their veteran patients. The aim is to improve the use of medicines and related health services in the veteran community.
  • Early intervention key to pain management in veterans
    Tuesday 8 August 2017 - DVA is promoting the importance of early intervention in managing DVA clients’ pain from injuries or diseases, to ensure the best outcomes and recovery prospects.
  • Understanding today’s veteran
    Thursday 27 July 2017 - The demographics of Australia’s veteran community continues to change. The DVA client of today coming into your surgery maybe young or elderly, male or female, and may or may not have been deployed to a theatre of war.
  • DVA extends non-liability health care to all mental health conditions
    Wednesday 5 July 2017 - Your patients who are current or former members of the full-time ADF are now able to access treatment for any mental health condition without the need to prove the condition is related to their service.
  • DVA Gold Card eligibility extended
    Wednesday 5 July 2017 - Since 1 July this year, eligibility for a DVA Gold Card has been extended to Australian participants in British Nuclear Testing (BNT) and Australian veterans in the British Commonwealth Occupation Force (BCOF) in Japan immediately following the Second World War.
  • Free webinar – Understanding Anger in Veterans
    Tuesday 27 June 2017 - Register now to attend a free professional development webinar, Understanding Anger in Veterans: Tips and Strategies to Support Veterans Struggling with Anger, on Tuesday 11 July 2017, from 7.15 – 8.30 pm AEST.
  • Osseo-integrated dental implants under DVA arrangements
    Wednesday 21 June 2017 - What does DVA require when considering requests for dental implants? As the case coordinator for dental implants, the restorative phase dentist should ensure a full clinical report, treatment plan and other appropriate documents are sent to DVA for consideration prior to starting any treatment.
  • Get involved with Veterans’ Health Week 2017
    Tuesday 13 Jun 2017 - Physical Activity’ is the theme for this year’s Veterans’ Health Week, to be held from Saturday 21 October to Sunday 29 October. You are invited to partner with local ex-service organisations and community groups to support events that highlight the importance of improving and maintaining good physical health.
  • Save Time, Claim Online with DVA Webclaim
    Tuesday, 30 May 2017—Do you currently submit manual claims for DVA services? If so, you may wish to use DVA Webclaim. This is a free, online service for providers to submit treatment claims for payment. It’s easy to use, can reduce your administrative costs and free up more time for you to service the needs of your clients.
  • Online mental health resources for patients
    Tuesday 24 May 2017 - DVA has a range of veteran-specific online mental health resources that can complement clinical treatment and care of your veteran patients.
  • DVA recognises vital role of nurses in veteran care
    Tuesday 23 May 2017 - The Department of Veterans’ Affairs (DVA) acknowledges the dedication and expertise of nurses in caring for Australia’s veteran community. DVA attended the recent Australian Primary Health Care Nurses Association (APNA) conference to raise awareness about the resources available to nurses to inform best-practice, evidence-based treatment of your DVA patients.
  • Management of lymphoedema and peripheral oedema
    Wednesday 26 April 2017 - Read on for information regarding lymphoedema management and prescription of compression garments for DVA clients.
  • Updated DVA Discharge Planning Resource Guide
    Tuesday 18 April 2017 - Supporting your DVA patients to move from hospital to home, the updated Discharge Planning Resource Guide is now available on the DVA website
  • Recent Changes to the Rehabilitation Appliance Programme (RAP) Schedule
    Tuesday 11 April 2017 - On 1 April 2017, the RAP National Schedule of Equipment was enhanced to include a range of recreational prosthetics, adaptive sports aids and a new mobility item. A number of wording changes have also been made in the schedule.
  • Study of Gulf War veterans’ health - DVA research findings released
    Monday 3 April 2017 - Do you have ex-ADF patients who served in 1990-91? Learn about the findings of the Australian Gulf War Veterans’ Follow Up Health Study (2015) and the resources available to help you to provide treatment and support for Gulf War veterans.
  • Seeking your views - new aged care standards and assessment
    Tuesday 28 March 2017 - The Department of Health has commenced public consultations on the Single Aged Care Quality Framework. There is a webinar about the Framework on 29 March 2017, and you have until Friday 21 April 2017 to make a submission.
  • Providing services under DVA’s arrangements may be easier than you think!
    Wednesday 22 March 2017 - Are you a new practitioner, or expanding your business to include treatment of DVA clients? Did you know that most professional groups are automatically registered as DVA providers?
  • Medical Grade Footwear arrangements simplified
    Thursday 9 March 2017 - DVA has removed the need for prior approval on ready made Medical Grade Footwear (MGF) and simplified the procurement process. Prescribing podiatrists still need to obtain prior approval for custom made and recreational MGF.
  • Changes to accessing HPOS
    Wednesday 22 February - The Department of Human Services is changing access to Health Professional Online Services (HPOS) for those health providers using a Public Key Infrastructure (PKI) Certificate.
  • How do I know what a White Card covers?
    Monday 20 February 2017 - The DVA Health Card for Specific Conditions (White Card) is provided to veterans to make it easier to access DVA funded treatment for health conditions - but how do you know if a health condition can be treated under a White Card?
  • Mental Health and the Military Experience – free professional development webinar series
    Monday 20 February 2017 – UPDATE – Third webinar ‘Promoting Healthy Sleep: Recognising, Responding to and Treating Common Sleep Disorders in Veterans’.
  • 35 years of mental health support for veterans
    Friday 17 February 2017 - The Veterans and Veterans Families Counselling Service (VVCS) celebrated its 35th birthday on 29 January 2017.
  • DVA Health Cards and the Prior Approval process
    Friday 17 February 2017 - While a DVA Health Card covers most treatment for the card-holder, there are occasions when a provider needs to seek prior approval from DVA.
  • Trial of new treatment for PTSD underway
    Wednesday 1 February 2017 - The Departments of Veterans’ Affairs and Defence are partnering with the University of Melbourne and the National Health and Medical Research Council to trial a new treatment option for Posttraumatic Stress Disorder (PTSD). Find out how your veteran patients with PTSD can participate in the RESTORE Trial (Rapid Exposure Supporting Trauma Recovery).
  • Expanding veterans’ access to treatment for alcohol and substance use disorders – Provider Panel established
    Wednesday 14 December 2016 - The Department of Veterans’ Affairs has established a panel of community-based providers to assist in treating eligible members of the veteran community who are experiencing alcohol and other substance use disorders.
  • Updated Wound Care Module available
    Wednesday 14 December 2016 - DVA has worked with leading experts to produce a mobile friendly wound care resource, launched 9 November 2016 at the Wounds Australia national conference.
  • Easier access to mental health services for your ex-ADF patients
    Wednesday 14 December 2016 - Do you know about the expansion of DVA’s Non Liability Health Care arrangements?
  • DVA Rehabilitation Success Stories
    Thursday 29 September 2016 - The Department of Veterans’ Affairs (DVA) provides rehabilitation in order to assist clients with medical conditions as a result of their service in the Australian Defence Force.