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DVA health cards

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DVA issues health cards to veterans, their war widows and widowers and dependants to ensure they have access to health and other care services.

DVA Health Entitlement Cards Summary is a printable table for health providers summarising the types of DVA health cards and services covered by each card. It also has useful contact details.

Gold Card - ‘DVA Health Card - For all conditions’

Sample image of the Gold Card

A sample of Veterans' Health Gold Cards

A Gold Card entitles the holder to DVA funding for services for all clinically necessary health care needs, and all health conditions, whether they are related to war service or not.

The card holder may be a veteran or the widow/widower or dependant of a veteran. Only the person named on the card is covered.

The following services are covered by a DVA Gold Card:

Medical and surgical care

  • medical consultations and procedures covered by the Medical Benefits Schedule (MBS)
  • medical services and surgical procedures listed on the MBS in public and private hospitals and day surgery facilities
  • medical specialist services listed on the MBS
  • medication reviews
  • acupuncture performed by a suitably qualified medical practitioner
  • medical services not listed in the MBS may be considered in exceptional circumstances. Prior financial authorisation must be obtained from DVA.

Other types of care

  • chiropractic services
  • community nursing
  • convalescent care
  • dental services
  • diabetes education
  • dietetic services
  • domestic assistance
  • emergency short-term home relief
  • exercise physiology
  • hearing services
  • occupational therapy
  • optical services and supplies
  • orthoptics
  • osteopathic services
  • palliative care
  • pathology services
  • payment of residential aged care Basic Fee and Means Tested Fee (former Prisoners of War and Victoria Cross recipients only)
  • personal care
  • pharmaceutical items prescribed by a doctor (the Repatriation PBS offers a wider range of medications at concessional rates than the PBS)
  • physiotherapy
  • podiatry and medical grade footwear
  • psychology
  • referral for community transport
  • referral for delivered meals
  • rehabilitation aids and appliances
  • respite care
  • safety-related home and garden maintenance
  • social work
  • speech pathology
  • VVCS - Veterans and Veterans Families Counselling Service
  • X-rays, nuclear medicine imaging, ultrasound and computerised tomography.

The card also entitles the holder to transport related to treatment of their accepted condition and access to the Repatriation Pharmaceutical Benefits Scheme.

Limitations for treatment by a medical practitioner

  • Generally, those medical services listed on the Medicare Benefits Schedule (MBS) are available to gold card holders and any limits that apply are consistent with limits imposed under the MBS.
  • Medical services not listed in the MBS may be considered in exceptional circumstances. Prior financial authorisation must be obtained from DVA.
  • DVA will not pay for treatment of a disease or injury where the patient has received compensation or damages.

Limitations for other treatment

Limits apply to some types of services, and some require prior financial authorisation from DVA. Please phone the DVA Health Provider Line for more details.

White Card - ‘DVA Health Card - For specific conditions’

Sample image of the White Card

A sample of Veterans' Health White Cards

A White Card entitles the holder to care and treatment for:

  • accepted injuries or conditions that are war caused or service related
  • malignant cancer, pulmonary tuberculosis, posttraumatic stress disorder, anxiety and/or depression whether war caused or not
  • the symptoms of unidentifiable conditions that arise within 15 years of service (other than peacetime service).

Services covered by a DVA White Card are the same as those for a Gold Card but must be for treatment of war caused or service related accepted disabilities.

The card also entitles the holder to transport related to treatment of their accepted condition and access to the Repatriation Pharmaceutical Benefits Scheme.

How do I know which disabilities are accepted disabilities?

The veteran will have received a letter from DVA specifying their accepted disability. In the absence of a letter, please call the DVA Health Provider Line and quote the veteran’s file number on the White Card. (Any suffix -such as A or B - whether embossed or not, is part of the file number).

Limitations for medical treatment

  • Generally, those medical services listed on the Medicare Benefits Schedule (MBS) are available to White Card holders, as long as they are required to treat the veteran’s accepted disability.
  • Any limits that apply are consistent with limits imposed under the MBS.
  • Medical services not listed in the MBS may be considered in exceptional circumstances. Prior financial authorisation must be obtained from DVA.
  • Where a veteran needs treatment for a health condition that is not an accepted disability, the health provider should not bill DVA.

Limitations for other treatment

  • Limits apply to some types of services, and some require prior financial authorisation from DVA. Please call the DVA Health Provider Line for more information.

Orange Card - ‘DVA Health Card – For Pharmaceuticals Only’

Sample image of the Orange Card

A sample of Veterans' Health Orange Cards

The DVA Orange Card enables the holder to access the range of pharmaceutical items available under the Repatriation Pharmaceutical Benefits Scheme (RPBS).

The Orange Card is for pharmaceuticals only, and cannot be used for any medical or other health care treatment.

Access to a wider range of pharmaceuticals

The Repatriation Pharmaceutical Benefits Scheme covers a much wider range of pharmaceuticals than the Pharmaceutical Benefits Scheme (PBS). Access is based on clinical need and some items require prior approval from DVA.

  • Orange Card holders may also obtain items not listed in the Schedule of Pharmaceutical Benefits.
  • Orange Card holders may be prescribed listed items for a use other than that stipulated in the Schedule.

Concessional rate for medication

  • The Orange Card entitles a veteran to obtain prescribed medications at a concessional rate — currently $6.20* per item.
  • When the annual safety net is reached there are no further charges for RPBS-listed items for that calendar year, with the exception of some brand and therapeutic group premiums.
  • The safety net limit for 2016 is $372.00*.

*These figures are indexed annually in line with the CPI.

Transport costs for Gold and White Card holders

DVA may pay travel expenses for a veteran to attend the health provider closest to their residence, subject to a number of conditions. For more information see the Transport information for health providers factsheet.

In order to ensure the veteran receives the correct amount of reimbursement for travelling expenses, the health provider needs to provide some details on the DVA Claim for Travelling Expenses (D0800) form.

Common questions about DVA treatment cards

How do I claim for treating a patient with a DVA card?

Medicare Australia processes claims for health providers on behalf of DVA. If there is an issue with payments please contact Medicare Australia on 1300 550 017. For more information see How to claim.

Which specialists will treat a patient with a Gold or White Card?

Veterans can be treated by any specialists who are willing to accept DVA payment arrangements. As specialists are not contracted to DVA, we cannot advise which specialists will accept a DVA treatment card for payment. Doctors may need to use their professional networks to find out which specialists will accept DVA patients.

What if a veteran or dependant does not have their DVA card with them when they want medical treatment?

If a DVA client does not have their card with them, you can check their eligibility by calling the DVA Health Provider Line. Press option 3 and then option 1. This number will give you information regarding eligibility and prior approvals.

Am I eligible to provide services to DVA treatment cardholders?

Medical and allied professionals must have a Medicare Australia Number to provide services to DVA cardholders. If you are unsure please contact the DVA Health Provider Line on the phone numbers shown below.

DVA Health Provider Line

For enquiries call the DVA Health Provider Line on 1300 550 457 (Metro) or 1800 550 457 (Non Metro).

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