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Hearing or speech impairment assistance

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service (NRS):

  • TTY users phone 1800 555 677 then ask for 1800 555 254
  • Speak and Listen users phone 1800 555 727 then ask for 1800 555 254
  • Internet relay users connect to the NRS then ask for 1800 555 254

Telephone transformation

DVA is upgrading its telephone system to make it straightforward for veterans and their families to speak to the right person at the first point of contact.

General enquiries (8am to 5pm, Mon to Fri)

Telephone: 1800 555 254
International callers: 61 2 6289 1133

Client call back service

If you would like DVA to call you, please send a request via the Client call back service online form.

Mailing address

To contact DVA by mail, please address your correspondence to:

Department of Veterans' Affairs
GPO Box 9998
Brisbane QLD 4001

Alternatively, you may wish to contact individual DVA or VAN offices.



*Warning: if you choose to use this email facility, your e-mail to us may not be secure. Do not use this link to send us personal information. See Sensitive emails (below)

Media enquiries

For media enquiries, contact the DVA Media Team on 02 6289 6466 or by email

Provider enquiry numbers

Other numbers

Complaints and feedback

DVA has a strong committment to addressing the needs of our clients, ex-service organisations and service partners. For more information, visit complaints and feedback.

Sensitive emails

  • Currently, external parties are not able to initiate and send sensitive e-mails via the Department of Veterans' Affairs Secure Mail Facility. External parties are only able to respond to sensitive e-mails sent to them by DVA.
  • Further information and tips for using the Sensitive email facility and FAQs — includes tips for viewing and replying to a sensitive email you have received from DVA.
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