Rehab@DVA — Vol. 5 No. 7 — August to September 2019

Last updated: 
5 March 2020

Program Management Update

Provider Procedural Guidelines

DVA is continuing to release new and updated Provider Procedural Guidelines (PPGs) to support rehabilitation providers and consultants delivering services for DVA clients. Since the June Rehab@DVA newsletter, the following PPGs and accompanying Quick Reference Guides (QRGs) have been issued and are now available on Rehabilitation service providers:

  • Rehabilitation Consultant Registration PPG and Quick Reference Guide (see below for further information on changes to the consultant registration process)
  • Initial Rehabilitation Assessment PPG and Quick Reference Guide
  • Rehabilitation Plan Development PPG and Quick Reference Guide
  • Rehabilitation Plan Administration PPG and Quick Reference Guide
  • Rehabilitation Plan Closure PPG and Quick Reference Guide

As they are being continuously reviewed and improved, please ensure you access them from Rehabilitation service providers so that you are referring to the latest version.

Vocational Rehabilitation Services and Vocational Assessment PPGs and QRGs are scheduled to be released in September 2019.

New consultant registration process and form

Image of the PDF form for DVA Rehabilitation Consultant RegistrationDVA recently released a new Consultant Registration PPG, Quick Reference Guide and D9255 form. The new guideline and form streamlines the registration processes to make it easier for providers, consultants and DVA processing registrations. The changes include:

  • A shorter D9255 form, which no longer requires signatures from the consultant or provider. Please ensure that the form is submitted by the DVA Relationship Manager or other nominated representative to rehab.service.providers [at]
  • A streamlined registration process which means that consultant CVs are no longer required to be submitted. Long answer responses have also been removed. Providers are required to maintain their own supporting evidence of the consultant's qualifications and experience, and this information is subject to audit by DVA.
  • Additional fields in the form for consultant location and profession.
  • Revised non-mandatory registration criteria, which includes a single criterion for vocational assessment related experience that only applies to consultants undertaking that work. Consultants who don't meet all of the non-mandatory criteria will require a mentor.

Please use the new D9255 form for all consultant registration applications going forward — the most up to date version can be accessed via the DVA's Forms Portal. From 1 September 2019, DVA will no longer accept consultant registration applications that have been completed on old versions of the D9255 form.

The new form also now states that, by submitting the form, providers are certifying that they have undertaken due diligence to verify the information on the form including reviewing supporting documents. As a result, the requirement for signatures have been removed. Reflecting this, the form must now be emailed to DVA by the DVA Relationship Manager or other nominated representative, rather than the consultant. Please note that the removal of the signature requirement only applies to registration requests submitted using the new form. If the old form is used (up until 1 September 2019), it still requires a signature from both the consultant and provider.

Lastly, where an application for registration is submitted and DVA requests further information or completion of mandatory training modules, DVA will withdraw the registration application if the requested information isn't provided within 20 business days (including notification that training has been completed).


Prescribing appliances under the Rehabilitation Appliances Program

The Rehabilitation Appliances Program (RAP) provides eligible DVA clients with aids and appliances to be as independent and self-reliant as possible at home and in the community. Aids and appliances through RAP can help minimise the impact of disabilities, illnesses or injuries by helping clients maximise their quality of life, independence and participation in the community.

Aids and appliances under RAP may be prescribed by rehabilitation consultants who are allied health professionals, as the result of an Activities of Daily Living (ADL) assessment undertaken to facilitate a client's access to Household Services and Attendant Care.

When prescribing items, all of the following should be noted:

  • the RAP provider factsheet provides an overview of the RAP including client eligibility
  • the RAP National Schedule of equipment lists the items which can be prescribed and instructions/conditions for prescribing those items
  • consultants prescribing items under the RAP are required to prescribe the most cost-effective, safe and clinically appropriate aid or appliances for the eligible DVA client
  • if the item is on the RAP Schedule and has no restrictions, consultants can arrange the supply of the aid or appliance through the RAP supply arrangements.

There are some limitations in terms of consultants conducting ADLs for clients accessing RAP items. Where a consultant has been engaged to undertake an ADL for Household Services and Attendant Care purposes, the client should be referred to their GP for further assessment by a Community Occupational Therapist (OT) if the client requires any of the following:

  • complex home modifications that require prior approval
  • equipment that requires pre-approval and is not listed on the RAP schedule
  • equipment that would require follow up to ensure the arrival, set up and use is appropriate for the client

This referral conversation or equipment prescribed should be noted on the ADL under section 23 "any other relevant information".

If the consultant believes there is an urgency for equipment and is aware that the client resides in an area where there is a shortage of Community OT which may cause delays then they should speak with the DVA delegate or team leader to raise their concerns and find an alternative solution.


New Contract Manager appointed

DVA has appointed a contract manager, Peach Reid, who will be responsible for managing the new provider contracts.

Over the coming months, Peach will be establishing a contract management framework to support the contracts. This will include embedding a six monthly performance reporting process.

Contract management enquires must be directed to rpip [at]


The 'Our Veterans' series

A collage of photos of veterans in a variety of circumstances with the hashtag #OurVeterans over the top.DVA has introduced a new series, 'Our Veterans', which brings you the stories of veterans after they leave the Australian Defence Force (ADF). The series replaces Rehabilitation Success Stories, and will include a cross section of DVA clients, including but not limited to rehabilitation clients.

Leaving the ADF is the start of the next stage in a veteran's life and they have a lot to offer our nation and unique stories to tell. They are as diverse as the roles they perform during their service with the ADF. First up in the series is Brendan Hardman, whose story covers his rehabilitation journey, both physical and mental.

We will continue to include 'Our Veterans' stories that feature rehabilitation clients in future editions of the Rehab@DVA newsletter.

Brendan Hardman — finding a purpose

Left is Brendan, sitting on a stage. He is wearing a micophone and is looking at the other uniformed gentleman, on the stage.Brendan joined the Army to help others, but after eight years as an artillery officer, including deployment to Afghanistan, he was medically discharged with physical and psychological injuries.

Brendan shares his story about how solid family support and his own determination to stick to his DVA-sponsored rehabilitation program helped steer him away from the dark days when he seriously contemplated taking his own life. These days, life for Brendan Hardman is about supporting other veterans.

Read Brendan's full story


Rehabilitation Provider Information Session

DVA recently held a Rehabilitation Provider Information Session on 4 July 2019. The session included:

  • news on the DVA Rehabilitation Program
  • a Rehabilitation Appliance Program update
    an AT-Ease presentation
  • an overview of the new Annual Veteran Health Check program
  • an update from DVA's Stakeholder Engagement Manager.

Minutes from the session can be accessed on Rehabilitation Service Providers. This includes a link to the videorecording and access to copies of the presentations given at the session.

The next session is scheduled for 14 November 2019 and will be run via videoconference at DVA state and regional office locations across the country.

For any enquiries please email rehab.service.providers [at]


DVA Stakeholder Engagement Manager update

DVA's Stakeholder Engagement Manager (SEM), Tania Morfey is currently on leave until Friday,13 September 2019. During this time, providers can continue to email rehab.sem [at] with any urgent policy/ pocedure questions. The Rehabilitation Support Team will monitor the mailbox and get back to you as quickly as they can.

Tania will be finishing up in the SEM role and returning to her substantive Assistant Director role from 30 September 2019. From 16 to 30 September 2019, Tania will be transitioning the SEM responsibilities to the newly appointed SEM.

From 30 September 2019, the new SEM will take over the day to day management of the role. However, Tania will still do all the yearly visits to the state locations as scheduled from late September to October.

Before Tania departed on her well-deserved break, she did submit her last article as the SEM.

Message from Tania

In my article for this month, I thought I would highlight a website that has some excellent links to veteran research. I stumbled across this as I was doing some research for my PhD topic. I was really impressed with the breadth of research, some of which concentrates on rehabilitation. It certainly has helped me refine the research questions! The website is Veterans Disability & Rehabilitation Research Channel.

I also wanted to briefly mention an important report that was released last week. The Productivity Commission' final report of its inquiry into compensation and rehabilitation for veterans, A Better Way to Support Veterans, was tabled in Parliament on 4 July 2019.

See the Minister's media release

The report can be found on the Productivity Commission website.


Article suggestions?

If you have a topic that you would like to hear more about, please let us know by emailing RehabNews [at]