Rehab@DVA — Vol. 5 No. 6 — June 2019

Last updated: 
5 March 2020

Rehabilitation Provider Contractual Arrangements

DVA registered rehabilitation provider contracts have been executed and are effective from 1 July 2019. Over the coming weeks DVA will be appointing a contract manager who will develop and implement a contract management framework supporting the new agreements. Their initial focus will be developing a performance reporting and assessment process for providers, including defining roles and responsibilities, preparing a performance reporting template and developing the associated guidance.

We will be in contact with DVA Relationship Managers in due course regarding next steps. We anticipate the new framework will be developed, rolled out and embedded over the next 3-6 months.

In the meantime, if you have any questions relating to your contract, please email RPIP [at] mailbox and DVA will respond as quickly as possible.


Program Management Update

Provider Procedural Guidelines

DVA is in the process of developing and rolling out Provider Procedural Guidelines (previously known as Operational Guidelines) to support the new contractual arrangements.

A new Work Allocation Provider Procedural Guideline and Consultation Quick Reference Guide was recently published on the DVA Website. The guideline outlines DVA’s process for allocating referrals to contracted providers, as well as requirements and guidance for providers accepting and rejecting referrals, re-allocating rehabilitation cases between consultants and transferring cases to other providers.

Over the next month, DVA will be rolling out Procedural Guidelines for the following topics: Initial Rehabilitation Assessment; Plan Development; Plan Administration; and Plan Closure. Providers will be advised of the new guidelines by the Stakeholder Engagement Manager as they are released.

Procedural Guidelines are also being prepared for Vocational Rehabilitation Services, Vocational Assessments, Non-Vocational Rehabilitation Services, Client Welfare, Performance Management and Audit. We will also review the Procedural Guidelines that have already been published on Vocational Education and Training and Rehabilitation Provider (Consultant) Approval as part of this process.

The guidelines will be progressively rolled out over the coming months. We will then review each of the new guidelines approximately three months after rollout to see how they are working in practice and make amendments as needed.

Review of Consultant Registration Process

DVA is currently undertaking a review of our consultant registration process with a view to streamlining the processes and D9255 Consultant Registration form to make it easier for providers, consultants and our staff processing the registrations. We will issue a new form and guideline over the coming months.

It is anticipated this process will result in a shorter form that will place the responsibility on contracted providers to maintain suitable evidence and undertake due diligence over their consultants’ claims.

Consultant and Provider Location Data

DVA recently emailed all of its providers seeking the location data of its consultants to ensure the most up to date and accurate information is reflected in our register. This detail will also help inform the allocation of referrals to providers and consultants who are located within a close proximity to the client. Thank you to providers who have given us the relevant information. We ask that those organisations who are yet to respond, do so as soon as possible. Providers who don’t give DVA its current location data may not be referred any new clients going forward until this information is received.

In future, the new D9255 form will include fields for the consultant location to be recorded. In the meantime, please send through location information for all new registration requests. This should include the Town/City and postcode of where the consultant is primarily located, and where applicable the broader region that they service.


Rehabilitation Provider Information Session

A reminder that the next Rehabilitation Provider Information Session will be held on Thursday 4 July 2019. An invitation and agenda have been sent out to DVA Relationship Managers. Consultants wishing to RSVP should do so via their DVA Relationship Manager.

Topics will include: Rehabilitation Appliance Program update; Procurement update; AT-Ease presentation; overview of the new Annual Veteran Health Check program; and a Stakeholder Engagement Manager update.

For any enquiries please email Rehab.Service.Providers [at]


CLIK Rehabilitation Policy Library – improving policy information – update #1

In the March 2019 issue of the Rehab@DVA Newsletter we provided details on a project to improve rehabilitation policy information in DVA’s Consolidated Library of Information and Knowledge (CLIK) Rehabilitation Policy Library. This is the first of several updates we will provide at key milestones of the project.

Update #1: A banner has been added to each chapter page in the CLIK Rehabilitation Policy Library to indicate that content revision is about to commence. After each chapter’s content has been updated, the Banner will be removed.

If you have any issues or areas of concern while the policy content review is underway, please email Rehab.Service.Providers [at], subject: CLIK Review.

While DVA is endeavouring to minimise any disruption to the rehabilitation policy information available in CLIK, please be patient with us while we improve and revise this resource.


Annual Veteran Health Checks available for transitioning Australian Defence Force members

From 1 July 2019, all transitioning Australian Defence Force (ADF) members will be eligible for an Annual Veteran Health Check, which will be accessible every year for the first five years following transition. This initiative builds on the existing One-off Veteran Health Check.

The Veteran Health Check is an opportunity for veterans to access a fully-funded comprehensive physical and mental health assessment and establish a relationship with a General Practitioner (GP).

Annual Veteran Health Checks are available to former serving members from both the permanent and reserve forces who left the ADF from 1 July 2019. They are fully-funded under DVA item numbers MT701, MT703, MT705 and MT707.

It is an opportunity for GPs to build an understanding of their veteran patient’s health and wellbeing, and identify and address any physical and mental health conditions common in the years following transition.

The aim is to encourage early intervention to promote better health outcomes for veterans during their transition to civilian life.

Veterans will need to present their DVA Veteran Card to access these fully-funded Annual Veteran Health Checks. A Veteran Health Assessment Tool and guide, designed specifically for health providers, is accessible through the Best Practice and Medical Director software packages. GPs can also access the tool on the DVA AT-Ease Professional website. Visit answers to frequently asked questions.

Veterans who transitioned from the ADF before 1 July 2019, are able to access a comprehensive One-off Veteran Health Check (formerly known as the ADF post-Discharge GP Health Assessment) at any time after transition. A Medicare rebate is available for this.

To find out more, visit


Update from DVA Rehabilitation Stakeholder Engagement Manager

Over the past two weeks, I have had the pleasure of visiting some of our Providers in the Northern Territory and Tasmania. These visits highlighted some of the challenges and opportunities of working with veterans in unique geographical settings. I have relayed some of my learnings from these visits to the Perth office which manages these clients.


With regard to invoices, I’d like to remind providers that the only invoices that should be emailed to delegates are third party invoices that you have not paid. All other invoices should be uploaded to the Provider Upload Page. If you are having issues with the payment of accounts please don’t hesitate to call or email.

Education – successful outcomes for clients

Finally, I want to share an article with you on pain management and the links with mental health in the veteran population. We know that pain is one of the most significant issues for clients on rehabilitation plans. Whilst the service that is described in the article is not replicated in Australia, I think the key themes about successful outcomes are translatable. To view the publicly available article, visit An Interdisciplinary Pain Rehabilitation Program for Veterans with Chronic Pain: Description and Initial Evaluation of Outcomes.

Article suggestions?

If you have a topic that you would like to hear more about, please let us know by emailing RehabNews [at]