Rules for transport providers

Last updated: 
5 December 2019

We may contract you to take our clients to and from their medical appointments. Our guidelines contain the rules you need to follow. You interact with us through our online booking and invoicing system.

Guidelines for transport contractors

We have guidelines that set out rules and what we expect from you as our transport contractor.

You can access the guidelines as either a PDF or Word document:

The transport booking and invoicing system

Contracted transport providers can access our online booking system.

The system allows you to:

  • view bookings allocated to you
  • download the details of booking requests
  • submit invoices

You will need to register before you are able to sign in and use the system.

If you need help registering contact the Transport Provider Online team at health.provider.online [at] dva.gov.au.