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Veterans' Home Care (Provider programs)

Overview

The VHC program provides a range of home care services designed to maintain the health, wellbeing and independence of eligible veterans and/or war widows and widowers. The VHC program is, however, not designed to meet complex or high-level care needs. If an eligible person's needs are complex or require a higher level of care, visit Navigating Aged Care.

DVA has contracted organisations to provide assessment and coordination of VHC services (known as VHC Assessment Agencies) and contracted organisations to deliver VHC services (known as VHC Service Providers) across Australia.

Veterans and war widows and widowers can be referred to a VHC Assessment Agency for an assessment for VHC services by contacting 1300 550 450. DVA recommends that calls are made from a landline telephone, as calls from a mobile phone cannot be connected to the appropriate regional VHC Assessment Agencies. If a landline telephone cannot be used, you may telephone DVA on 1800 555 254, where an alternative telephone contact number will be provided.

Further information

For more information about VHC see the following:

VHC Secure Services log-on

Assessment Agency CAG users

Access the secure site for Assessment Agencies

Service Providers

Access the VHC Provider Portal

How contracted VHC Service Providers can activate their VHC Provider Portal account

Panel of VHC Assessment Agencies and Service Providers

VHC Assessment Agencies

DVA-contracted VHC Assessment Agencies provide comprehensive assessment and coordination services in 54 service delivery areas (VHC regions) covering all of Australia.

VHC Assessment Agencies assess the needs and approve services to veterans and war widows and widowers. Each VHC region is serviced by one VHC Assessment Agency. In consultation with the veteran or war widow or widower services are approved and arranged with a contracted VHC Service Provider. A VHC Service Plan is sent to the VHC Service Provider and a VHC Care Plan is sent to the veteran or war widow or widower.

DVA procures VHC Assessment Agencies through an Australia-wide Request for Tender process. The Request for Tender is advertised on the Australian Government's procurement website, AusTender.

VHC Service Providers

DVA-contracted VHC Service Providers deliver approved VHC services to veterans and war widows and widowers across the 54 VHC regions, Australia-wide.

VHC Service Providers do not establish eligibility, assess service needs, determine levels of co-payments, make changes to a current VHC Service Plan or approve additional or new services. However, if a VHC Service Provider believes that a veteran, war widow or widower's needs have changed, they need to refer the matter to the VHC Assessment Agency.

Panel of DVA-contracted VHC Assessment Agencies and Service Providers by state

Current as at 3 January 2018

(This date represents when this information was updated and is not the contract start date).

The following documents list the panels by state:

VHC Regions

This section provides maps of the 54 VHC regions by State.

Carer Awareness Training Package

A self-paced training package for provider staff and management with a focus on carers, their issues and needs, the Carer Recognition Act 2010 (the Act) and compliance with the Act.

This training package is available on the Carer Awareness Training Package page.

CVC Social Assistance

The Coordinated Veterans' Care (CVC) Program aims to improve coordination of primary and community care for Gold Card holders most at risk of unplanned hospitalisation.

CVC Social Assistance provides a short-term service (up to 12 weeks) to CVC participants to help them re-engage in community life through social contact or accompaniment to a social activity. CVC Social Assistance is delivered through the VHC Program. Only GPs are able to refer CVC participants to the VHC Assessment Agency for a CVC Social Assistance assessment.

The following forms can be used by VHC Assessment Agencies and Service Providers to facilitate feedback of CVC participants' progression on CVC Social Assistance:

Aged Care Reforms

For information on the aged care reforms, including the Veterans' Supplement and other initiatives that directly impact on the veteran community, please view DVA Aged Care webpage.

The Home Care Packages Program, the Commonwealth Home Support Program (CHSP), and the Home and Community Care (HACC) Program (in Western Australia) may provide additional assistance not available under VHC.

For more information on these programs, visit My Aged Care or contact the My Aged Care National Contact Centre on 1800 200 422* (Monday to Friday, 8am to 8pm, and Saturday 10am to 2pm), from any location within Australia.

*Free local call—calls from mobile or pay phones may incur charges.

Note

These programs are not funded directly by DVA and there may be additional costs associated with this care.

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