On this page
- Further information
- VHC Secure Services Log-on
- Panel of VHC assessment agencies and service providers
- VHC Regions
- Carer Awareness Training Package
- Coordinated Veterans’ Care (CVC) Social Assistance
- Aged Care Reforms
The Veterans’ Home Care (VHC) Program provides low level home care services to eligible veterans and war widows and widowers.
DVA has contracted organisations to provide assessment and coordination of VHC services (known as VHC Assessment Agencies) and contracted organisations to deliver VHC services (known as VHC Service Providers) across Australia.
Veterans and war widows and widowers can be referred to a VHC Assessment Agency for an assessment for VHC services by contacting 1300 550 450. Calls should be made from a landline telephone, as calls from a mobile phone cannot be connected.
For more information about VHC see the following VHC factsheets and information sheet for veterans.
- Factsheet HCS01 About Veterans' Home Care
- Factsheet HCS05 Waiver of Copayments for Veterans' Home Care Services
- Factsheet HCS10 Coordinated Veterans' Care Social Assistance
- Factsheet HSV06 Respite Care and Carer Support
- Veterans' Home Care Services Client Rights and Responsibilities (PDF 149 KB)
Veterans' Home Care Services Client Rights and Responsibilities (DOC 39 KB)
- D0700 Application for waiver of Veterans’ Home Care copayments (PDF 669 KB)
- D0406 Authority to release personal information (PDF 100 KB)
Assessment Agency CAG users
How contracted VHC Service Providers can activate their VHC Provider Portal account
VHC Assessment Agencies
DVA-contracted VHC Assessment Agencies provide comprehensive assessment and coordination services in 54 service delivery areas (VHC regions) covering all of Australia.
VHC Assessment Agencies assess the needs and approve services to veterans and war widows and widowers. Each VHC region is serviced by one VHC Assessment Agency. Where services are approved, the VHC Assessment Agency, in consultation with the veteran or war widow or widower, will arrange services with a contracted VHC Service Provider. A VHC Service Plan is sent to the VHC Service Provider and a VHC Care Plan is sent to the veteran or war widow or widower.
DVA procures VHC Assessment Agencies through an Australia-wide Request for Tender process. The Request for Tender is advertised on the Australian Government’s procurement website, AusTender.
VHC Service Providers
DVA-contracted VHC Service Providers deliver the VHC services approved by the VHC Assessment Agency to veterans and war widows and widowers across the 54 VHC regions Australia-wide.
VHC Service Providers do not establish eligibility, assess service needs, determine levels of copayments, make changes to a current VHC Service Plan or approve additional or new services. However, if a VHC Service Provider believes that a veteran’s or war widow or widower's needs have changed they refer the matter to the VHC Assessment Agency.
On 3 April 2017 the Request for Tender for the delivery of VHC services was released on the Australian Government’s tendering website, AusTender. The Request for Tender is to form a new panel of VHC Service Providers. The Request for Tender and associated documentation is available for download from the AusTender website. The Approaches to Market (ATM) ID number is VHC-SP-2017. The Request for Tender outlines the processes involved, and documentation required, to submit a tender. An industry briefing video is also available on the YouTube website.
Panel of DVA-Contracted VHC Assessment Agencies and Service Providers by state - Current as of 16 December 2014
(This date represents the date this information was updated and is not the contract start date).
- ACT Panel of DVA VHC Contractors (PDF 85 KB)
ACT Panel of DVA VHC Contractors (RTF 19 KB)
- NT Panel of DVA VHC Contractors (PDF 27 KB)
NT Panel of DVA VHC Contractors (RTF 11 KB)
- SA Panel of DVA VHC Contractors (PDF 52 KB)
SA Panel of DVA VHC Contractors (RTF 16 KB)
- VIC Panel of DVA VHC Contractors (PDF 34 KB)
VIC Panel of DVA VHC Contractors (RTF 30 KB)
- NSW Panel of DVA VHC Contractors (PDF 77 KB)
NSW Panel of DVA VHC Contractors (RTF 48 KB)
- QLD Panel of DVA VHC Contractors (PDF 47 KB)
QLD Panel of DVA VHC Contractors (RTF 40 KB)
- TAS Panel of DVA VHC Contractors (PDF 62 KB)
TAS Panel of DVA VHC Contractors (RTF 16 KB)
- WA Panel of DVA VHC Contractors (PDF 109 KB)
WA Panel of DVA VHC Contractors (RTF 58 KB)
This section provides maps of the 54 VHC regions by State.
A self-paced training package for provider staff and management with a focus on carers, their issues and needs, the Carer Recognition Act 2010 (the Act) and compliance with the Act.
This training package is available on the Carer Awareness Training Package page.
The Coordinated Veterans' Care (CVC) Program aims to improve coordination of primary and community care for Gold Card holders most at risk of unplanned hospitalisation.
CVC Social Assistance provides a short-term service (up to 12 weeks) to CVC participants to help them re-engage in community life through social contact or accompaniment to a social activity. CVC Social Assistance is delivered through the VHC Program. Only GPs are able to refer CVC participants to the VHC Assessment Agency for a CVC Social Assistance assessment.
The following forms can be used by VHC Assessment Agencies and Service Providers to facilitate feedback of CVC participants’ progression on CVC Social Assistance:
- VHC assessment agency feedback to LMO/GP for the CVC program - D1306 (PDF 101 KB)
- VHC service provider feedback to VHC assessment agency - D1308 (PDF 65 KB)
For information on the Aged care reforms, including the Veterans’ Supplement and other initiatives that directly impact on the veteran community, please view the DVA Aged Care webpage.
The Home Care Packages Program, the Commonwealth Home Support Programme (CHSP), and the Home and Community Care (HACC) Program (in Victoria and Western Australia) may provide additional assistance not available under VHC.
For more information on these programmes, you can visit the My Aged Care website or contact the My Aged Care National Contact Centre on 1800 200 422* (Monday to Friday 8am to 8pm, Saturday 10am to 2pm), from any location within Australia.
*Free local call - calls from mobile or pay phones may incur charges.
Note: These programmes are not funded directly by DVA and there may be additional costs associated with this care.