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Receive urgent help

These services are confidential and available 24 hours a day.

If life is in danger, call 000.

Open Arms

Free counselling, treatment programs and suicide prevention training.

1800 011 046

ADF Support Line

Helps ADF personnel and their families access mental health services.

1800 628 036

Lifeline

Crisis support and suicide prevention help.

13 11 14

1800RESPECT

Help for people impacted by sexual assault, domestic or family violence and abuse.

1800 737 732

Online services

You can access a range of DVA services online.

MyService

  • Make and track your claims
  • Access your digital Veteran Card
  • View your accepted conditions
Login to MyService

MyAccount

MyAccount enables you to access many Department of Veterans' Affairs' services online.

Login to MyAccount

Providers and ESOs

DVA Online Services modernises transactions for service providers such as transport bookings and invoicing.

Login to DVA Online Services
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Home. Department of Veterans' Affairs - Australian Government logo

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  • Notes for providers

Notes for providers

These Notes explain the procedures you must follow when you provide health care services to eligible clients. They describe the relationship between DVA, the patient and yourself. You can also learn about our rehabilitation program.

  • Notes for General Practitioners

    Guidelines for providing services to our clients

  • Notes for dental service providers

    Guidelines for people who provide dental services to our clients

  • Notes for allied health care providers

    Guidelines for people who provide allied health services to our clients

  • Pharmacy information for providers

    Information and rules for providers when treating veterans 

  • Optical dispensing and pharmaceutical services

    How to register with us so you can provide optical services for veterans

  • Optical coherence tomography

    Learn about providing optical coherence tomography, including who is eligible

  • DVA rehabilitation services and contracted providers

    Information for GPs and all providers who treat our clients

  • FAQs for exercise physiologists

    Answers to the frequently asked questions about providing exercise physiology services to our clients

  • Rules for transport providers

    Rules for when you drive our clients to and from appointments

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The Department of Veterans' Affairs acknowledges the Traditional Custodians of Country throughout Australia. We pay our respects to Elders past and present. We recognise and celebrate Aboriginal and Torres Strait Islander people as the First Peoples of Australia and their continuing spiritual and cultural connection to land, sea and community.

To speak with someone at DVA, call 1800 555 254

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