Skip to main content

Information if you're affected by coronavirus (COVID-19).

  • Logins
  • Need urgent help? Phone numbers

Online services

You can access a range of DVA services online.

MyService

  • Make and track your claims
  • Access your digital Veteran Card
  • View your accepted conditions
Login to MyService

MyAccount

MyAccount enables you to access many Department of Veterans' Affairs' services online.

Login to MyAccount

Providers and ESOs

DVA Online Services modernises transactions for service providers such as transport bookings and invoicing.

Login to DVA Online Services

Receive urgent help

These services are confidential and available 24 hours a day.

If life is in danger, call 000.

Open Arms

Free counselling, treatment programs and suicide prevention training.

1800 011 046

ADF

Helps ADF personnel and their families access mental health services.

1800 628 036

Lifeline

Crisis support and suicide prevention help.

13 11 14

1800RESPECT

Help for people impacted by sexual assault, domestic or family violence and abuse.

1800 737 732

Home
  • Minister
  • Contact us
  • Newsroom
Search
  • Home
  • Health and treatment
    • Coronavirus (COVID-19)
    • Veteran healthcare cards
    • Local or overseas medical care
    • Injury or health treatments
    • Care at home or aged care
    • Help to cover healthcare costs
    • Work and social life programs
    • Commonwealth and other allied veterans
  • Financial support
    • Economic Support Payments
    • Compensation claims
    • Income support
    • Payment rates
    • Disaster assistance
    • Discounts and concessions
    • Support for families
    • Appeals
  • Civilian life
    • Transition to civilian life
    • Veteran Support Officers
    • Support for ex-service organisations and advocates
    • Find an ex-service organisation
    • Finding an advocate
    • Nominate someone to act on your behalf
  • Recognition
    • Australian Defence Veterans' Covenant
    • The Office of Australian War Graves
    • Commemorating all who served
    • Search for a grave or plaque
    • Aboriginal and Torres Strait Islander veterans
    • Certificate of Appreciation
  • For providers
    • Become a DVA health care provider
    • Notes, fee schedules and guidelines
    • General Practitioner information
    • Provider forms
    • Health programs and services for our clients
    • The Rehabilitation Appliances Program (RAP)
    • Provider news
    • Travel for a client's treatment
    • Allied health provider information
    • Claiming and compliance
  • About us
    • Overview
    • Events
    • Careers
    • Forms
    • Old factsheets
    • Newsroom
    • Documents and publications
    • Contact us
    • Accessibility on our site
    • Feedback and fraud
    • Online services
  1. Home
  2. For providers
  3. Notes, fee schedules and guidelines
  4. Notes for providers

Print

Notes for providers

These Notes explain the procedures you must follow when you provide health care services to eligible clients. They describe the relationship between DVA, the patient and the yourself. You can also learn about our rehabilitation program.

Notes for General Practitioners

Guidelines for providing services to our clients

Notes for dental service providers

Guidelines for people who provide dental services to our clients

Notes for allied health care providers

Guidelines for people who provide allied health services to our clients

Pharmacy information for providers

Information and rules for providers when treating veterans 

Optical dispensing and pharmaceutical services

How to register with us so you can provide optical services for veterans

DVA rehabilitation services and contracted providers

Information for GPs and all providers and who treat our clients

FAQs for exercise physiologists

Answers to the frequently asked questions about providing exercise physiology services to our clients

Rules for transport providers

Rules for when you drive our clients to and from appointments

Using this website

  • Access to Information
  • Sitemap
  • Copyright
  • Disclaimer
  • Privacy

Quick links

  • CLIK
  • Forms
  • Inspector-General ADF Afghanistan Inquiry
  • Minister's website
  • Old factsheets
  • Australia.gov.au
  • Smartraveller

About us

  • About DVA
  • Acknowledgement of Country
  • Documents and publications
  • Glossary and acronyms
  • Location finder
  • Reviews and reports
  • Transforming DVA

Help us improve

To help us build the best possible website, we would like to hear your feedback.

Tell us what you think

Connect with us

Media centre

News

The Department of Veterans' Affairs acknowledges the Traditional Custodians of Country throughout Australia. We pay our respects to Elders past and present. We recognise and celebrate Aboriginal and Torres Strait Islander people as the First Peoples of Australia and their continuing spiritual and cultural connection to land, sea and community.

To speak with someone at DVA, call 1800 VETERAN (1800 838 372)

© Commonwealth of Australia

logins

  • MyService
  • MyAccount
  • Providers and ESOs

need_urgent_help

  • Open Arms
  • ADF Support Line
  • Lifeline
  • 1800RESPECT