Hearing service information for providers
Hearing loss and tinnitus are two of the most common conditions experienced by veterans. Learn about the hearing services available to our clients.
On this page
Available hearing services and programs
Our clients can receive at no cost:
- Appointments and tests to determine if their hearing loss is service related
- Hearing devices and support through the Hearing Services Program(HSP)
- Assistive listening devices (ALDs) through Rehabilitation Appliances Program(RAP)
- Tinnitus treatment
- Cochlear support
Eligible clients can receive assistance, advice and high-quality devices through the following programs:
- Hearing Services Program (HSP), including the Community Service Obligations (CSO) component that the Department of Health administers
- Rehabilitation Appliances Program (RAP)
- Tinnitus Program
Hearing resources for your clinic
For more information to help you and your client understand what they can access:
- Hearing Services Brochure (PDF 640 KB)
- The veteran’s guide to better hearing – with checklists to help clients prepare for an appointment.
- Hearing information video for Veterans
- Hearing information video for Hearing Providers
- Hearing services webinar
Who is eligible
Our hearing services are available to members of the veteran community who hold either:
- a Veteran Gold Card
- a Veteran White Card and you are treating them for a service-related injury or condition
How to prescribe hearing devices for clients
Most clients' hearing needs can be met through the HSP. You will need to explore all the suitable fully subsidised devices through HSP. Consider a combination of ALDs and hearing aids. A range of ALDs and tinnitus devices are available through the RAP Schedule by filling in DVA form D9376.
If the client’s tinnitus can’t be managed through HSP and RAP devices they may be eligible for the Tinnitus Program.
Funding for hearing aids
We will only fund hearing aids outside of the HSP when you demonstrate that a client’s needs cannot be met by:
- the HSP hearing aids
- a combination of the HSP hearing aids and ALDs provided by RAP
You will need to seek approval by sending a request to health.approval [at] dva.gov.au with the following information:
- audiology and clinical hearing reports
- details of the hearing aids being recommended
- explanation of why the person’s needs cannot be met by HSP hearing aids and/or ALDs provided through the RAP
- other clinical reports or information relevant to the request
We do not reimburse clients for hearing devices purchased without prior approval.
For more information on prior approval see When we must approve care.Back to top
Hearing Services Program (HSP)
The HSP is administered by the Department of Health and offers:
- high quality fully subsidised devices
- support services to eligible clients
Support services include:
- Rehabilitation Plus – Additional support recommended for first time users of hearing aids. This support can be provided in group sessions or as individual appointments.
- Community Service Obligation– For clients who cannot have their hearing needs met through the RAP and require specialised hearing services and support.
The Hearing Services Program has different eligibility criteria to our own. To find out more go to www.hearingservices.gov.au
Cochlear implants and treatment are provided to our clients through the HSP and Medical Benefits Scheme (MBS).
We will provide funding for our client's:
- ongoing maintenance payments
- accessories and other services to complement a cochlear implant where necessary
General Enquiries: 1800 500 726
National Relay Number (NRS): 1800 555 660
Email: hearing [at] health.gov.auBack to top
Assistive listening devices (ALDs)
Clients with a clinical need can access ALDs through our Rehabilitation Appliances Program (RAP)
ALDs available to our clients include:
- induction loops
- headsets for watching the television
- microphone/FM listening systems
- doorbells and smoke alarms with lights
- telephone accessories
- streamers that transmit sound from a mobile phone, tablet or television to a hearing aid.
Only an appropriate assessing health provider can prescribe RAP items.
You can prescribe these items using DVA form D9376.
Combining ALDs and hearing aids
You should consider if a combination of ALDs and hearing aids will address the hearing needs of our clients. To find out about the ALDs available see our RAP National Schedule of Equipment.Back to top
The Tinnitus Program
Mild tinnitus and hearing loss can usually be managed with fully subsidised hearing devices provided under the HSP.
Your client may be eligible for treatment under the Tinnitus Program if they:
- have severe tinnitus
- are not eligible for the HSP
The Tinnitus Program can arrange for:
- a clinical assessment of tinnitus
- scientifically validated treatment provided by an audiologist
- specialised counselling such as tinnitus retraining therapy
- hearing aids with tinnitus settings
- devices to assist with sleep
Only an Audiologist or Ears, Nose and Throat specialist (ENT) can refer someone to the Tinnitus Program. They will need to seek prior approval from us before treatment can start.
You can seek prior approval by completing form D1328 and attach any:
- audiology and/or ENT reports
- evaluation of tinnitus severity
- proposed rehabilitation plan
- associated expenses
Send your request and documents to health.approval [at] dva.gov.au
For more information on prior approval see When we must approve careBack to top
If you need to speak to us about hearing services we can be contact by:
Phone: 1800 550 457
Email: health.approval [at] dva.gov.auBack to top