Hearing service information for providers

Last updated: 
10 January 2020

Hearing loss and tinnitus are two of the most common conditions experienced by veterans. Learn about the hearing services available to our clients.

Available hearing services and programs 

Services

Our clients can receive at no cost:

  • Appointments and tests to determine if their hearing loss is service related
  • Hearing devices and support through the Hearing Services Program(HSP)
  • Assistive listening devices (ALDs) through Rehabilitation Appliances Program(RAP)
  • Tinnitus treatment
  • Cochlear support

Programs

Eligible clients can receive assistance, advice and high-quality devices through the following programs:

Hearing resources for your clinic

For more information to help you and your client understand what they can access:

Order resources for your clinic

Who is eligible

Our hearing services are available to members of the veteran community who hold either:

How to prescribe hearing devices for clients

Most clients hearing needs can be met through the HSP. You will need to explore all the suitable fully subsidised devices through HSP. Consider a combination of ALDs and hearing aids. A range of ALDs are available through the RAP Schedule.

If the client’s tinnitus can’t be managed through HSP and RAP devices they may be eligible for the Tinnitus Program.

Funding for hearing aids

We will only fund hearing aids outside of the HSP when you demonstrate that a client’s needs cannot be met by:

  • the HSP hearing aids
  • a combination of the HSP hearing aids and ALDs provided by RAP

You will need to seek approval by sending a request to health.approval [at] dva.gov.au with the following information:

  • audiology and clinical hearing reports
  • details of the hearing aids being recommended
  • explanation of why the person’s needs cannot be met by HSP hearing aids and/or ALDs provided through the RAP
  • other clinical reports or information relevant to the request

We do not reimburse clients for hearing devices purchased without prior approval.

For more information on prior approval see When we must approve care.

Hearing Services Program (HSP)

The HSP is administered by the Department of Health and offers:

  • high quality fully subsidised devices
  • support services to eligible clients

Support services include:

  • Rehabilitation Plus – Additional support recommended for first time users of hearing aids. This support can be provided in group sessions or as individual appointments.
  • Community Service Obligation– For clients who cannot have their hearing needs met through the RAP and require specialised hearing services and support.

Eligibility

The Hearing Services Program has different eligibility criteria to our own. To find out more go to www.hearingservices.gov.au

Cochlear Support

Cochlear implants and treatment are provided to our clients through the HSP and Medical Benefits Scheme (MBS).

We will provide funding for our client's:

  • ongoing maintenance payments
  • accessories and other services to complement a cochlear implant where necessary 

Contact HSP

General Enquiries: 1800 500 726

National Relay Number (NRS): 1800 555 660

Email: hearing [at] health.gov.au

Assistive listening devices (ALDs)

Clients with a clinical need can access ALDs through our Rehabilitation Appliances Program (RAP)

ALDs available to our clients include:

  • induction loops
  • headsets for watching the television
  • microphone/FM listening systems
  • doorbells and smoke alarms with lights
  • telephone accessories
  • streamers that transmit sound from a mobile phone, tablet or television to a hearing aid.

Only an appropriate assessing health provider can prescribe RAP items.

Combining ALDs and hearing aids

You should consider if a combination of ALDs and hearing aids will address the hearing needs of our clients. To find out about the ALDs available see our RAP National Schedule of Equipment.

The Tinnitus Program

Mild tinnitus and hearing loss can usually be managed with fully subsidised hearing devices provided under the HSP.

Your client may be eligible for treatment under the Tinnitus Program if they:

  • have severe tinnitus
  • are not eligible for the HSP

The Tinnitus Program can arrange for:

  • a clinical assessment of tinnitus
  • scientifically validated treatment provided by an audiologist
  • specialised counselling such as tinnitus retraining therapy
  • hearing aids with tinnitus settings
  • devices to assist with sleep

Prior approval

Only an Audiologist or Ears, Nose and Throat specialist (ENT) can refer someone to the Tinnitus Program. They will need to seek prior approval from us before treatment can start.

You can seek prior approval by completing form D1328 and attach any:

  • audiology and/or ENT reports
  • evaluation of tinnitus severity
  • proposed rehabilitation plan
  • associated expenses

Send your request and documents to health.approval [at] dva.gov.au

For more information on prior approval see When we must approve care

Contact us

If you need to speak to us about hearing services we can be contact by:

Phone: 1800 550 457

Email: health.approval [at] dva.gov.au