Coordinated Veterans’ Care Pilot for mental health

Last updated: 
20 December 2019

The Coordinated Veterans' Care (CVC) Mental Health Pilot is a trial program that uses a smartphone app to deliver mental health services to veterans in remote and rural areas.

The CVC Mental Health Pilot 

The CVC Mental Health Pilot is examining whether the use of a digital coaching app can assist veterans manage mild to moderate mental health and pain concerns in conjunction with traditional treatment and care coordinated through their general practitioner (GP).

The Pilot builds on the existing CVC Program. The Pilot has primarily targeted rural and remote regions where mental health services can be difficult to access but was also trialled in selected metropolitan areas.

Recruitment for the Pilot ceased on 30 June 2019. The Pilot will be evaluated by an independent researcher.

Who runs the Pilot

Tunstall Healthcare Services (Tunstall) helps veterans in the Pilot with nursing and IT support. Their registered nurses monitor data from the app and will contact a veteran's GP if necessary.

How we pay GP fees

Payments will be the scheduled CVC Program entitlements.

For Veteran Gold Card holders

GPs can access the initial incentive payment and then claim quarterly care payments while the veteran is enrolled in the CVC Program.

For Veteran White Card holders

GPs can claim the initial care-plan incentive payment and then up to four quarterly payments while the veteran is participating in the Pilot. Payments can be claimed up to 31 March 2020.

Only GPs who are enrolled in the Pilot are able to claim CVC payments for Veteran White Card holders.

Contact us

To speak to us about the CVC Mental Health Pilot or the CVC Program:

  • email cvcprogram [at] dva.gov.au
  • call 1800 550 457

If you need to get in contact with Tunstall Healthcare:

  • email dvamhp [at] tunstallhealthcare.com.au
  • call 1800 424 514