Information for community nursing providers

Last updated: 
11 June 2020


DVA provides veterans and war widows and widowers with access to a range of quality health care and related services, including community nursing services, at DVA's expense.

DVA provides funding for community nursing services for entitled persons to meet their assessed clinical and personal care needs in their own home.

The aim of DVA's funding for community nursing services is to enhance the independence and health outcomes of the entitled person by avoiding early admission to hospital and/or residential care. These community nursing services are delivered by registered nurses, enrolled nurses and nursing support staff also known as personal care workers.

Community nursing update

Changes are being made to the Community Nursing Schedule of Fees, taking effect 1 January 2019. There are three new item categories, as follows:

  • Overnight Clinical and Personal Care
  • Three Times Daily (TDS) Care
  • Second Workers

Additional nursing consumables item numbers will also be added, increasing the limit from $500 to $1,000.

In addition to the new item numbers being introduced, prior approval requirements for additional travel and extensions to exceptional case status are being changed.

Further information on these changes are available in the following:

A printable flyer, which lays out the changes, is available from the Update to DVA Community Nursing Schedule of Fees (PDF 140 KB)

Providers — update your contact details now

To ensure important community nursing information and resources are received by community nursing providers, we are requesting all providers to update their contact details* and return the form to NMBCN [at]

*For the first time, we are requesting a contact details for distribution of program information and DVA resources within each organisation. Ideally, this would be someone who is responsible for circulating communications within your organisation.


DVA has developed resources which are available, free of charge, to DVA community nursing providers.

Claiming Quick Reference Guide

The Claiming Quick Reference Guide provides key information, definitions and contact numbers needed for claiming. This Guide is available in an easy reference format.

You can download a PDF copy of our reference guide here:

PACE - Resource Guide for Personal Care Workers

The PACE Guide, encourages the use of person-centred, accurate, compliant and enough (PACE) when completing documentation on services provided. The guide contains examples and activities to assist personal care worker to assess and produce quality documentation.

Hard copies of resources can be ordered by completing the relevant order form and emailing to nursing [at]

Alternatively, provider staff can download resources (below).

Resources for Personal Care Workers

Terms and conditions — provision of community nursing services

Effective April 2020

Notes for Community Nursing Providers

Effective April 2020

DVA Community Nursing Schedule of Fees

Effective 1 July 2020

Community Nursing — Schedule of Fees (PDF 190 KB)
Community Nursing — Schedule of Fees (XSLX 26 KB)

Effective 1 January 2020

Further information

Minimum Data Set Collection Tool

Providers who claim manually by submitting the D1217CN and D1083 claim forms to Medicare also need to complete an Minimum Data Set (MDS) collection tool (below).

The completed MDS form should be sent to mds [at]

Community nursing bulletins

Visit Community nursing bulletins

Ready Reckoners



Quality Management Framework

Community nursing providers are required to participate in performance monitoring processes. These processes ensure quality community nursing services are being delivered.