Mail your claim

Last updated: 
18 December 2019

The mail option is for providers who cannot use or choose not to use online claiming. If you are a DVA health care provider, you can mail your claim to us after you consult with or treat DVA clients. 

Follow the steps to claim

There are steps you must follow to mail a claim to us.

There are time limits on claims. 

Check the latest fee schedules before you claim. 

Step 1: find the right claim form or voucher

Some forms are no longer available online.

  • D0695 — Allied Health Time-Based voucher (no longer available online 4 Feb 2019)
  • D0919 — Dental report & voucher (no longer available online 4 Feb 2019)
  • D1216 — Treatment Service voucher (no longer available online 4 Feb 2019)
  • D1216G — GP Treatment Service voucher (no longer available online 4 Feb 2019)
  • D1216S — Specialist Treatment Service voucher (no longer available online 4 Feb 2019)
  • D1217 — Claim for Treatment Services Voucher (no longer available online 4 February 2019)
  • D1218 — Pathology Service Voucher (no longer available online 10 Dec 2018)
  • D1221 — Health Practitioner Service Voucher (no longer available online 4 February 2019)
  • D1223 — Optometric Optical Service Voucher (no longer available online 17 Dec 2018)

Step 2: fill it in and print it

We prefer that you use your computer to fill in the form or voucher.

This means you can save the form or voucher for your records before you print it out.

Step 3: mail it to us

Where you send your invoice will depend on:

  • the type of health service you provide
  • your location

Allied Health

All states and territories

DHS, Veterans' Affairs Processing
GPO Box 964
Adelaide SA 5001

Medical and specialists

Victoria, Queensland, Tasmania

DHS, Veterans' Affairs Processing
GPO Box 9869
Melbourne VIC 3001

Western Australia, Australian Capital Territory, New South Wales, Northern Territory, South Australia

DHS, Veterans' Affairs Processing
GPO Box 9869
Perth WA 6848
Tel: 08 9214 8225

Hospital

Victoria, Tasmania, Queensland

DHS, Veterans' Affairs Processing
GPO Box 9917
Melbourne VIC 3001

Western Australia, Australian Capital Territory, New South Wales, Northern Territory, South Australia

DHS, Veterans' Affairs Processing
GPO Box 9917
Perth WA 6848

If you have questions

If you need to know more about how to lodge a claim with us, call 1300 550 017.