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Pensioner concession information for providers

The Department of Veterans’ Affairs (DVA) has a number of cards which eligible DVA Clients may present to your health business. This article is focussed on the DVA Pensioner Concession Card (PCC) and how it differs from the DVA Health Card (Gold, White or Orange).

DVA Pensioner Concession Cards (Red and Blue Colour) may be issued by DVA but cardholders have no DVA treatment entitlement. These cards have the same status as those issued by Centrelink.

This article is focussed on the DVA Pensioner Concession Card (PCC) and how it differs from the DVA Health Card (Gold, White or Orange).

Pensioner concession cards (PCCs) are issued by DVA to all:

  • Service pensioners;
  • Age pensioners who receive their pension through DVA;
  • War widows and widowers receiving an income support supplement.

The DVA PCC is proof that the DVA client receives a means tested pension and is eligible to receive certain concessions. The DVA PCC has the same status as a PCC issued by Centrelink and will give a DVA client the same concessions.

Australian Government Concessions

The PCC entitles the card holder to benefits from the Australian Government, including:

  • Pharmaceutical Benefits
  • The Medicare Safety Net threshold available to Commonwealth concession card holders
  • Access to bulk billed GP appointments (at the discretion of the doctor)
  • National Diabetes Services
  • Hearing Services
  • Great Southern Railway Services
  • Discounts on mail redirection from Australia Post.

These concessions may also be available to dependants who are included on the PCC.

Assistance in meeting medical expenses

The DVA PCC does not provide the same health care entitlement or coverage as a DVA Health Card (Gold, White or Orange colour). For more information on the DVA Health Cards visit the DVA Treatment Cards page.

DVA PCC holders and dependants included on the card are eligible for financial assistance for high out-of-pocket costs, for out-of-hospital Medicare Benefits Schedule (MBS) services. Once the Medicare Safety Net threshold for Commonwealth concession card holders is spent, the client may be eligible for additional Medicare benefits for out-of-hospital MBS services for the rest of the calendar year. Depending on the clients’ circumstances, they may need to register for the Medicare Safety Net to access these benefits. PCC holders and dependants included on the card may also be able to access bulk billed GP appointments. This is at the discretion of the doctor.

For more information and to register for the Medicare Safety Net:

Visit your local Department of Human Services (DHS) location, or the DHS Medicare website.

Or call:

DHS Medicare General Enquiries on 132 011

Pharmaceutical Benefits

DVA PCC holders are eligible for pharmaceuticals under the Pharmaceutical Benefits Scheme (PBS) at $6.20 per prescription. Their pharmacist can advise which pharmaceuticals are listed under the scheme. Premiums charged by manufacturers may apply to some alternative brands/medicines. Once the DVA PCC holder has spent the PBS Safety Net threshold amount on PBS medicines, they will receive free PBS medicines for the rest of the year.

For more information call the Department of Health on 1800 020 613.

When to contact DVA

If a DVA PCC holder tells you that they have previously received treatment on their DVA PCC, the number to call is 1800 550 457 (press option 3 and then option 1).
This number will give providers information regarding eligibility and prior approvals.

For further information and Factsheets on DVA PCCs.:

Or you can send an email to DVA at:

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