VAPAC – helping veterans get the medicines they need

The Veterans’ Affairs Pharmaceutical Advisory Centre (VAPAC) is a pharmaceutical phone centre that GPs or other health professionals can contact to get approval for medical scripts under the Repatriation Pharmaceutical Benefits Scheme. 

1 April 2021

The Repatriation Pharmaceutical Benefits Scheme (RPBS) gives eligible Veteran Card holders access to additional pharmaceuticals and wound-care products, some of which are not available under the Pharmaceutical Benefits Scheme.

The Veterans’ Affairs Pharmaceutical Advisory Centre (VAPAC) is a pharmaceutical phone centre that GPs or other health professionals can contact to get approval for medical scripts under the RPBS. 

VAPAC allows health professionals to access pharmaceuticals and wound-care products, which in turn helps veterans to access Government-subsidised pharmaceuticals. 

New contract, same service 

The service has been refreshed following the conclusion of the previous workforce contract, with a new workforce employed under a new arrangement by DVA that takes effect on 1 April 2021. 

But the service remains the same and the VAPAC will continue to be staffed by a professional team to deliver VAPAC services.  

The 24/7 (1800 552 580) phone line will remain in full operation out of the DVA Brisbane office.

VAPAC is and will continue to be operated by DVA, and will continue to support eligible Veteran Card holders.

Pharmacist with customer