Professional advice when lodging DVA claims

Submitting claims to DVA is a core service for the RSL DefenceCare team. The legislation and sometimes complex individual cases mean that veterans may need support during the lodgement process.

1 April 2021

That’s why thousands of veterans have come to RSL DefenceCare, seeking the support of a professional claims advisor. Our specialists are here to provide independent, professional advice and help you get the best possible result considering your circumstances.

Our team, many of whom are veterans themselves, provide a comprehensive service and offer support, confidence and empathy for your unique circumstances.

A client of ours gave the following recount of his experience with RSL DefenceCare:

I am a veteran of the Royal Australian Navy. After many years since separating from service, I was referred to RSL DefenceCare by another fellow veteran, as I had not got around to lodging claims to DVA.

At the time of lodging my DVA claim, I had lost my job, due to multiple conditions suffered, both mentally and physically, as a result of my service. 

RSL DefenceCare advised of my eligibility to claim for Veteran Payment to assist me on a financial level until DVA determined my claims. When my claims were accepted, I was removed from Veteran Payment and RSL DefenceCare assisted with lodging a claim for incapacity loss of income. 

With RSL DefenceCare’s help, I accessed a program that enabled me to receive the necessary treatment (surgery) whilst my claim was pending determination. RSL DefenceCare has provided me with services I never knew existed, along with guidance to access a case coordinator at DVA as my case was considered complex. 

The DefenceCare team, including former Defence personnel and partners of current serving members of the ADF, have your best interests at heart. With their professionalism and attention to detail, I strongly recommend DefenceCare to represent members of the ADF.

RSL DefenceCare also provides advocacy at the Veterans’ Review Board for veterans who wish to have a previous claim reviewed, as well as a range of other wellbeing services. Find out more at

*RSL DefenceCare is a program of RSL LifeCare Veteran Services

Please be aware that articles such as this have been submitted and written by ex-service and related organisations. Such articles do not necessarily represent the views of DVA. ESOs are welcome to submit stories for publication by emailing vetaffairs [at]