Accessing and installing a personal monitoring system may be suitable for older veterans, widows and widowers if they are self-isolating to protect themselves from exposure to COVID-19 thereby reducing their support and social connectedness.
DVA veterans, widows and widowers can access fully-monitored 24-hours a day, seven days a week personal response systems in their home or as mobile pendant personal response devices that are designed to keep them safe at home and when out and about. The initial and ongoing costs are covered by DVA if these devices are arranged through DVA.
Personal response devices can be tailored to an individual’s needs, giving the person being monitored the comfort that assistance is never far away and reassuring family and friends that their loved one is able to access help easily, if it is needed.
Technology has greatly improved these devices. Some have additional features like built-in fall detector capabilities and GPS tracking that works where there is a mobile signal.
When a device is activated, these systems are supported by an emergency response centre, with someone who will talk directly with the person, if they can. As the emergency response centre is given the person’s location they can arrange for the appropriate emergency service to attend. The emergency response centre can also notify a user’s nominated family or friends to inform them of the situation.
Personal response systems can be prescribed by an occupational therapist, physiotherapist or a registered nurse following an in-home fall and cognitive assessment. The prescribing health provider will organise the supply and installation through a DVA-contracted supplier and will provide all training in the use of the device and equipment.
For more information, visit the Equipment and modifications page or call 1800 VETERAN (1800 838 372).