Veterans seeking appointments with any medical or allied health provider should always call their provider prior to their appointments to ensure that the provider will accept their DVA Gold/ White card for the full cost of treatment.
If a provider does not accept their card, ask your general practitioner (GP) for help in finding another provider.
Sometimes, DVA may need to provide prior financial approval to fund particular treatments that are not listed on the Medicare Benefits Schedule (MBS). Prior approval must be obtained before the treatment is provided to ensure DVA will fund the full cost of treatment. Clients should ask their provider to request prior approval by contacting DVA on 1800 1800 550 457 (option 3).
For White Card only holders, treatment must relate to accepted conditions. If the client or provider is not sure whether treatment directly relates to a client’s accepted condition(s), they should call DVA on the number above to determine eligibility before treatment starts.
Should your treating provider have any questions about this process, they can contact DVA’s Provider Line on 1800 1800 550 457 (Option 1) or email health.approval [at] dva.gov.au.
Veteran Gold Card
Show your card whenever you visit your health care provider. DVA usually covers medical treatment if you see a provider who accepts your Gold Card. DVA may need to approve some services before you receive them. Go to dva.gov.au/gold-card for more information.
Veteran White Card
Show your card whenever you visit a healthcare provider for the conditions it covers. DVA usually covers medical treatment by a provider who accepts your White Card. However, DVA may need to approve some services before you receive them. Go to dva.gov.au/white-card for more information.
Veteran Orange Card
When you visit your doctor for a prescription, show your Orange Card so they can prescribe your items through the Repatriation Pharmaceutical Benefits Scheme (RPBS).
Visiting the pharmacy
You also need to show your Veteran Card when you take your prescription to the pharmacy. If you do not, you may be charged more and the purchase may not count towards your RPBS Safety Net Threshold.