Launched on 4 March 2020, the new, easier-to-use website is better designed for veterans and their families.
The new site provides information that is simple to find and easy to understand. Our focus was to ensure that all of our veteran community can quickly find the information they need and work out what to do next, such as how to make a claim or gain access to services and support.
The valuable feedback from the veteran community told us our previous website was too confusing and hard to navigate. We were told it was designed for people who already knew about DVA programs and services and didn’t focus on the needs of the user.
We listened, and with a clean look and feel the website groups information under five themes: health and treatment, financial support, civilian life, recognition and providers.
More than 200 of the most important or popular pages have been completely rewritten to make them easier to understand. Other information has been transferred to the new website and will be reviewed and updated over time. Most excitingly, we’ve improved the search capability and introduced ‘Pat’ — a digital assistant who can answer your questions and direct you to the information you’re after.
You might notice that our factsheets have disappeared. By presenting this information as normal pages on our website we have made it more accessible and easier to read. You can still print this information from the website if you would like a hard copy.
A website is never finished and the department will continue to improve features and update the information on the site. We encourage you to provide feedback on your experience by using the feedback button on the website.
The changes to the website do not affect MyService or the availability of existing forms.