Departmental response to Daily Telegraph

Consultants and Transformation Program

19 June 2019

The Australian Government provides more than $230 million a year towards veteran mental health, out of a total budget of more than $11 billion.

The Government has committed nearly $500 million to the ongoing transformation of Department of Veterans’ Affairs (DVA) and the comprehensive reform of its service delivery system so that it is easier for Australian Defence Force personnel and veterans to access support and services, including the support needed to address mental health challenges.

The funding for the ongoing transformation of DVA will continue to improve the experience veterans and their families have when interacting with DVA by delivering proactive, faster, easier-to-access and digitally enabled services.

Pricewaterhouse Coopers (PwC) and KPMG were engaged to assist with DVA’s Veteran Centric Reform program as DVA required expert help to deliver the best outcomes for veterans and their families.

DVA is drawing on the expertise of a range of specialists to provide skills in limited supply both in DVA and the wider public service to support their ongoing transformation. Examples of these specialist roles include:

  • data scientists and analysts
  • business analysts and operating model architects
  • actuarial scientists
  • economists and financial analysts/costing experts.

There are also significant advantages to this kind of strategic partnership including the opportunity to:

  • harness the skills of both the private and public sectors
  • stimulate innovation and infuse new thinking and approaches to problem solving
  • provide government with the benefit of the latest developments in a wide range of fields
  • build ongoing DVA capability
  • leverage skills not generally available in the public service.

Dr Sedal

Dr Sedal provided expert advisory services to the Operational Performance Improvement (OPI) work stream within the Department of Veterans' Affairs, along with expert advice to the Special Forces Pilot, and other initiatives to support delivering the Veteran Centric Reform Program.