Departmental response to 2GB

DVA is not and will not be outsourcing the decision-making process for veterans’ claims.

1 August 2019

Every day the Department of Veterans’ Affairs (DVA) works with veterans and their families to improve services and support for those who have served in the Australian Defence Force (ADF) and will continue to play a part in improving mental health and reducing the risk of suicide.

Contrary to media reports, the Department of Veterans’ Affairs (DVA) is not and will not be outsourcing the decision-making process for veterans’ claims.

The proposed tender, details of which are available on the AusTender website, addresses a number of recommendations including the need to assist veterans who submit claims by securing medical evidence in a way that assists in getting faster decisions. These recommendations have come from:

  • Senate Inquiry – The Constant Battle: Suicide by Veterans
  • 2017–18 Australian National Audit Office – Efficiency of Veterans Service Delivery.

Through the proposed tender, DVA is seeking to identify a more efficient and effective way to gather this medical evidence to facilitate the timely determination of compensation and rehabilitation claims. In some circumstances, DVA may need to approach a medico-legal provider for an assessment and report. This may occur if:

  • the veteran does not have a treating doctor, or where there is insufficient or conflicting information
  • the treating doctor cannot or will not provide the required evidence or cannot provide it in a timely manner
  • a subsequent report still does not meet the diagnostic criteria
  • a report is in some aspect and a report from a further medical professional is required for the purpose specified in the referral.

This Government is committed to putting veterans and their families first, including by changing the processes within DVA to drive more effective and timely claims processing, greater support through the claims process, and more positive outcomes for our veterans and their families.

The forward notice of the proposed tender, published on 29 July 2019, requests interested parties complete a survey and provide a range of information including, but not limited to, information about their organisation, their approach to the tender, and what information they would need from DVA to complete the tender.