Saying goodbye to MyAccount

Services that veterans and their families currently use in MyAccount are being moved into MyService. 

19 February 2021

The need for better online services has never been more important. Over the next six months, we will increase the services you can access on MyService. We will also be moving to a single, modern online platform for veterans to manage their business with DVA. To do this, MyAccount services are being moved to MyService over the coming months and we will say goodbye to MyAccount later this year.

In addition to managing your income support needs, you can already use MyService to book transport and claim for travel reimbursements for approved medical treatment.  

From March, you will be able to use MyService to access official letters that confirm your DVA payments and concession entitlements. If you use MyAccount, the same letters will be available to you in MyService.

When the new services become available in MyService you will notice that we ask some questions differently. That’s because we have taken on board feedback and not only simplified the way we ask for information, but reduced the amount we ask for.  

‘The questions MyService asks are simpler because MyService makes better use of information that you have already told us,’ said Glen Yeomans, DVA’s Director for MyService. ‘This means that you don’t need to tell us your story every time you want to make a claim.’

‘MyService will be the place for all your DVA online needs when MyAccount is no longer available. Of course, if you prefer to call us or submit a paper form you will still be able to do that. We are excited to be providing you with simpler ways to transact with us online.’

For more information and to register for a MyService account, visit dva.gov.au/myservice

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