Open Arms major centres remain open nationally, with increased hygiene practices and guidance for staff and clients on appropriate measures to take if a client attends a centre when they are unwell.
Our services have been adapted to align with social distancing principles while still ensuring our continued availability to the veteran community.
While we are still conducting face-to-face counselling, clients are being encouraged to access their mental health support through phone and video counselling options.
Our workforce has adapted quickly to meet the needs of the veteran community and have undertaken additional training to enhance their ability to provide this support.
You can also call our 24/7 support line to talk to counsellors who understand the challenges faced by military and veteran families. We are still providing counselling but you can also call to discuss strategies for coping with isolation, dealing with family tension or explore ways to support children.
While we have had to postpone our current schedule of Group Treatment Programs and Suicide Prevention Training, we have updated the self-help resources on openarms.gov.au and created a dedicated COVID-19 page to assist the veteran community in staying calm and coping with the pandemic. The page is updated regularly with new information tailored to veterans and their families.
If you or someone you know needs someone to talk to, Open Arms Client Assist Contact Centre is available 24/7 by calling 1800 011 046.
This service is free and confidential and there will always be someone available to answer your call.