Improvements to MyService Travel expense claims

Based on your feedback, a number of improvements have been made to the ‘Claim travel expenses’ feature in MyService:

More expenses on one claim. You can now submit up to 50 expenses on the one claim. We still encourage you to submit your claims regularly.

View more claims. You can now see the last 12 months of travel expense claims. 

Gold Card client claims. Travel expense claims for Veteran Gold Card holders have been simplified. If you have eligibility or conditions under a single Act, you don’t need to select a condition when making a travel expense claim.

Claiming for Meals. When you lodge a claim under the Veterans' Entitlements Act 1986 (VEA), meal costs are calculated automatically based on the length of your stay in accommodation. If you’re claiming under the Military Rehabilitation & Compensation Act 2004 (MRCA) or the Safety, Rehabilitation & Compensation Act (Defence-related Claims) 1988 (DRCA) you still need to claim meal costs and provide receipts.

See more details about a payment. If you’ve submitted a travel expense claim under VEA, you can now see a detailed breakdown of your transport claim payments. 

Save a travel expense claim as a draft. You can now save a claim and finish it later. 

Print Layout of claims. The print layout for claims has been improved to create a more user friendly layout. You can print your claims to a file format (PDF) or directly to a printer.

More information

We’re here to help. If you need more information or advice, call us on 1800 VETERAN (1800 838 372).