Improvements to Incapacity claims in MyService

MyService continues to improve and expand, making it easier for you to do your DVA business online. If you receive an Incapacity Payment or are applying for it, some new features in MyService will make it simpler for you.

MyService already enables veterans to submit a claim for Incapacity Payment. Information and supporting documents required to prepare your claim are explained in greater detail. You will have the option to let DVA know if you’d like to receive interim payments as part of the new improvements.

When you’ve submitted your claim, MyService will display a claim ID and claim status against your claim. This feature only applies if the Incapacity claim has been submitted using MyService.

New features are also coming to allow you to upload supporting documents for your incapacity claim after your claim has been submitted. You’ll be able to advise DVA online of any changes to your circumstances that may affect your claim.

What if I started my claim before these new features were released?

If you started your claim before these new features were released, your claim will still appear on your Claims page in MyService with an “Incomplete” status. You can resume your claim as usual to complete and submit.

You may notice changes to some of the questions in your claim so we recommend that you review the responses you’ve provided just as you would before these new features became available. You’ll need to respond to any remaining questions in order to finalise and submit your claim.

Incapacity Payments annual review of circumstances

If you receive an Incapacity Payment and you have a MyService account, you can now complete your Annual Review of Circumstances online using MyService. Completing your review online gives you greater flexibility to provide DVA with information to help you manage your Incapacity Payments. It’s faster, and you’ll always have a record of your review in MyService.

When your review date is approaching, if you have a MyService account we’ll send you a notification in your myGov inbox 28 days before your review is due to be completed. To complete your review online, click on the link in the message in your myGov inbox and you’ll be taken straight to your MyService account. In MyService, the task panel on your home page will indicate that you have a task to be completed. If you happen to forget to complete your review, DVA send you a reminder notification in your myGov inbox 7 days before the task due date.

If you receive a notification from DVA and you’d prefer to complete your review manually, you can download the form D1352 Annual Review of circumstances from the DVA website or call DVA on 1800 VETERAN (1800 838 372) and we can post you one. When you’ve completed the form, send it to DVA by post or by email using the addresses on the form.

If you don’t have a MyService account, DVA will still send your Annual Review of Circumstances form in the post or by email.

If you need help with your claim or annual review, call DVA on 1800 VETERAN (1800 838 372) and ask for “Incapacity Payments”.