Important change coming to the way you receive some DVA correspondence

The way you receive some letters from DVA has changed.

If you have a MyService account, you will receive a number of your letters, including letters advising of decisions and outcomes of claims, digitally in your myGov inbox.

This change will improve accessibility so that you have a better experience when using online services.

The delivery of letters through myGov is safe and secure.  You will receive a notification via text message or email (whichever contact method you have set as your preference) alerting you to new items in your myGov inbox including any letters. You can access your myGov inbox via your preferred device, meaning it is accessible to you any time you have access to the internet.

If you have a MyService account and do not wish to receive letters through your myGov inbox, you can change your preferences in MyService to ensure you continue to receive a hard copy in the mail. Look for the ‘Correspondence’ button on your MyService homepage.

These changes will not affect you if you do not have a MyService account.

DVA wants the transition to be as easy as possible, so if you need any help or advice, please call us on 1800 VETERAN (1800 838 372) or visit your local VAN office.

If you wish to register for a MyService account, go to www.dva.gov.au/myservice.