COVID-19 information for veterans about telehealth

On 1 April 2020, the Department of Veterans’ Affairs expanded access to telehealth services in response to the COVID-19 pandemic.

8 April 2020

On 1 April 2020, the Department of Veterans’ Affairs expanded access to telehealth services in response to the COVID-19 pandemic. This enables medical, community nursing and many allied health services to continue to be provided to Australia’s veteran community, via videoconference or telephone (‘telehealth’).

This expansion in telehealth services will help take pressure off hospitals and emergency departments by allowing people to access essential health services in their home, and will support self-isolation and quarantine policies to reduce the risk of exposure and the spread of COVID-19.

What does the expansion include?

This expansion allows Department of Veterans’ Affairs (DVA) cardholders to access services from a medical or health professional via telehealth, where clinically appropriate, and at no cost.

DVA’s funding arrangements for allied health services are significantly broader than the services funded under the Medicare Benefits Schedule, and DVA encourages veterans to continue to use these services under their current DVA funding arrangements.

These temporary arrangements will be in place until 30 September 2020, when they will be reviewed in light of the need to continue the fight against COVID-19.

Need more information?

For more information about what the expansion announcement means for veterans and their families, contact DVA on 1800 555 254.