Accessing your COVID vaccination certificate

Vaccinations are currently top of everyone’s mind. They are the best way to protect ourselves and our community and, not surprisingly, veterans have been asking for information about how to get a COVID vaccination and how to access their vaccination certificate.

Booking your vaccination

The simplest way to check your eligibility and book a vaccination is through the Department of Health’s COVID-19 Vaccination page.

Getting your vaccination certificate

Once you’ve had the jab, there are a few ways that you can get your vaccination certificate.

If you received your vaccination through your regular GP clinic, the simplest way is to ask them to print a copy for you.

Alternatively, you can phone the Australian Immunisation Register (AIR). Call their dedicated Veteran and Defence Support Line on 1800 653 809, select Option 4 and the helpful hotline staff can mail you a copy of your certificate.

The AIR Veteran and Defence Support Line can also help you check if you already have a Medicare number. Many veterans do have a Medicare number but aren’t aware of it, so it is worth checking.

If you have a Medicare number, you can access your digital COVID vaccine certificate through myGov and via the Express Plus Medicare app on your mobile phone. There are some easy-to-follow instructions available on the ‘How to get proof of your COVID-19 vaccinations’ page of the Services Australia website.

If you are a DVA card holder and do not have a Medicare number, you will need to access your My Health Record and link it to your myGov account. The Australian Digital Health Agency has a help line on 1800 723 471 (24 hours, 7 days a week). They will verify your identity and give you an access code (also called an Identity Verification Code) to link your My Health Record and MyGov account. This way, you will be able to get a digital copy of your vaccination certificate via MyGov.

Further information

We have gathered the answers to the many COVID questions we’ve received from you and answered them on our ‘COVID vaccination roll-out FAQ’ page. However, if you have any specific concerns you should talk to your trusted GP.

Kind regards,

Dr Trish Batchelor
Deputy Chief Health Officer
Department of Veterans’ Affairs

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