Help using MyService

We have created a series of guides you can download. These guides can help you get set up and find your way around MyService.

If you need further support, please contact us.

Set up
a MyService account

Download as PDF (1.54 MB)

Claim travel expenses
for medical reasons

Download as PDF (2.27 MB)

Book transport for
medical appointments

Download as PDF (1.93 MB)

Request a review of
a decision

Download as PDF (2.19 MB)

Update your
accommodation costs

Download as PDF (1.32 MB)

Update your
correspondence preference

Download as PDF (923 KB)

Apply for incapacity
payments

Download as PDF (1.97 MB)

Update your incapacity
claim

Download as PDF (1.13 MB)

Complete your incapacity
annual review

Download as PDF (1.01 MB)

Manage your Acute Support Package

Download as PDF (1.76 MB)