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CVC Pilot (for veterans)

The following information provides an overview of the Coordinated Veterans' Care (CVC) Pilot for veterans. If you are a health professional visit CVC Pilot (for providers).

The CVC Pilot builds on the coordinated care provided by General Practitioners (GPs) through the CVC Program. Participants will have access to the CVC Program which involves coordinated care from their GP until 31 March 2020.

The Pilot will determine whether the use of a digital coaching app can help veterans build resilience and improve wellbeing alongside support from their GP and Practice Nurse. The app is a short-term intervention that will take an average of six-to-eight weeks to complete. The program consists of 12 sessions, with a new coaching session available every three days. Each session lasts approximately 15 minutes. Over the six-to-eight week period, the app will prompt you to complete a number of health assessments and exercises. You will also have access to useful information and emergency contact numbers.

The Pilot is currently recruiting participants in selected regions in Queensland, New South Wales, Victoria, South Australia and Tasmania. Registration for the Pilot ends on 30 June 2019.


The Pilot is available to eligible DVA White and Gold Card holders with mild-to-moderate anxiety or depression and a musculo-skeletal condition requiring pain management.


If you are interested in participating in the Pilot, please contact Tunstall Healthcare. Tunstall is providing the technical and clinical support for the Pilot.

Tunstall will also be able to provide you with a list of participating GPs in your area. To enrol in the Pilot, you will need to make an appointment with your GP.

Tunstall Healthcare
Free Call: 1800 424 514

Getting started

When you attend your appointment, your GP will ask you to complete some health assessments to determine whether you are eligible to participate in the Pilot. If you are eligible, your GP or Practice Nurse will go through the Pilot information pack with you and answer any questions. You will also develop a personalised care plan with your GP or Practice Nurse.

Access to treatment

The App

You will be given access to the application (app) which you can download onto your smart phone or tablet device. If you do not have your own device, Tunstall will lend you a suitable device for the duration of the program.

Your GP and Practice Nurse

You will continue to have regular appointments with your GP and Practice Nurse as identified in your care plan.

Tunstall Healthcare

Whilst participating in the Pilot and using the app you will be supported by a connected health centre run by Tunstall Healthcare. This service is staffed by registered nurses and will be available 9am to 5pm, Monday to Friday.

Once you start using the app, Tunstall will call you within one week to check-in and answer any questions. Tunstall will then call you every fortnight during the 6 to 8 weeks to provide you with any technical or clinical support that you may need whilst you are completing the app program.

After you complete the app, Tunstall will organise one- and six-month follow-up sessions with you where you will be asked to complete the health assessments again. This will help determine whether participation in the Pilot has been beneficial to your health and wellbeing.

Tunstall Healthcare
Free call: 1800 424 514

Privacy and confidentiality

Your participation in the Pilot is entirely voluntary. If you wish, you can discontinue your participation in the Pilot at any time. Your participation will not in any way affect any pension, benefits or health services which you are entitled to from the Department of Veterans’ Affairs (DVA) or to which to may become entitled in the future. Your privacy will be protected and all your information collected will be treated confidentially. Identifiable information will not be included in any published reports of the Pilot.

Withdrawing from the Pilot

You can withdraw from the Pilot at any time by speaking to your GP, Practice Nurse or Tunstall.

Pilot regions

The Pilot is being trialled in the following regions:

  • Queensland
    • Central Queensland, Wide Bay and Sunshine Coast
    • Northern Queensland
    • Darling Downs and West Moreton
    • North Brisbane
  • New South Wales
    • North Coast
    • Hunter New England and Central Coast
    • South Eastern NSW
    • Murrumbidgee
  • Victoria
    • Murray
    • Western Victoria
  • South Australia
    • Adelaide
  • Tasmania
    • All of Tasmania

Pilot ends

The Pilot ends on 31 December 2019 and the evaluation will be finalised in December 2020.

At the end of the Pilot, the Pilot outcomes will be evaluated and your participation and experiences of the Pilot will be critical in determining the value of mobile coaching apps as a health care option for fellow veterans in the future.

Further information

For further information see Frequently asked questions (FAQ)

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