On this page:
- What type of health services are provided by DVA?
- Funding for pharmaceuticals and health services in the home
- What type of health services are not funded by DVA?
- Non-Liability Health Care
- Assistance managing medications and health conditions (Veterans’ MATES)
DVA provides a wide range of health services for veterans, war widows/widowers, and dependants entitled to clinically required treatment for their accepted health conditions under the:
- Veterans’ Entitlements Act 1986 (VEA)
- Safety Rehabilitation and Compensation Act 1988 (SRCA) and the Military Rehabilitation and Compensation Act 2004 (MRCA)
Health services are delivered through DVA’s arrangements with:
DVA funds a range of health services that are clinically required to treat your particular health conditions.
General medical services are usually delivered via your:
However your GP, treating hospital doctor, or hospital discharge planner may also refer you to a qualified specialist practitioner for specialist medical treatment of your accepted conditions including:
- treatment for malignant cancer
- chiropractic or osteopathic treatment of musculo-skeletal dysfunction
- physiotherapy treatment of physical, respiratory and neurological conditions using massage, manipulation and exercise
- treatment for conditions affecting your speech, vision and hearing
- dental treatment
- treatment for conditions affecting your feet
- nutritional and dietetic services to help you to manage conditions such as diabetes
- clinical exercise to help you manage chronic disease or to assist you following an episode of major injury or illness
- clinical psychology or psychiatric services to assist your management of minor interpersonal problems to more severe conditions such as depression, anxiety and posttraumatic stress disorder (PTSD)
- occupational therapy, mental health occupational therapy or mental health social work services to help you rehabilitate your physical, psychological, social and vocational abilities that have been disrupted because of accident, illness or congenital conditions.
- Hearing services for the veteran community.
The Repatriation Pharmaceutical Benefits Scheme (RPBS) provides eligible veterans, war widows/widowers, and their dependants access to a wide range of pharmaceuticals and dressings at a concessional rate. The RPBS also includes access to all items listed in the Schedule of Pharmaceutical Benefits (SPB) available to the general community.
If you are a Gold Card or White Card holder living at home, you may also be eligible for a referral for health services such as community nursing and respite care delivered through the Veterans’ Home Care (VHC) programme. You may also be entitled to assistance through the Rehabilitation Appliances Programme (RAP) to help you maintain functional independence in your home.
The Coordinated Veterans’ Care (CVC) Programme is available to Gold Card holders who are living at home and are at risk of being admitted to hospital due to congestive heart failure, coronary artery disease, pneumonia, chronic obstructive pulmonary disease, diabetes or as a result of other complex care needs
It is important to note that restrictions may apply to some services. You can find more about the DVA funded health services available to you and their associated restrictions.
DVA does not fund alternative therapies which include:
- acupuncture and acupressure *
- hypnotherapy and hypnosis
- massage or therapeutic touch *
- music therapy
- reflexology and relation therapy
- tai chi
* Note: Massage services may be funded when provided by a Medicare Australia registered physiotherapist, chiropractor or osteopath as part of a treatment plan (upon referral by a GP). Acupuncture can only be funded when delivered by a GP registered with Medicare Australia to deliver that service.
DVA pays for treatment for certain mental and physical health conditions without the need for the conditions to be accepted as related to service. This is known as non-liability health care.
What is non-liability health care?
Non-liability health care allows former and current ADF personnel, depending on their eligibility, to receive treatment for the following conditions:
- Cancer (Malignant Neoplasm)
- Pulmonary Tuberculosis
- Posttraumatic Stress Disorder (PTSD)
- Depressive disorder
- Anxiety disorder
- Alcohol Use Disorder; and
- Substance Use Disorder
There is no need to establish that these conditions were caused by your service. However, the specific conditions for which you may be eligible to receive treatment depends on the period in which you served or, in some cases, the nature of your service (e.g service on operational deployments).
Eligibility for mental health conditions has recently been expanded. Now, anyone who has ever served in the permanent forces of the Australian Defence Force may receive treatment for the above mental health conditions, regardless of when they served, for how long, or the nature of their service.
How do I apply?
For cancer (malignant neoplasm) or pulmonary tuberculosis, you need to fill out an application form D9215 and return it to DVA. You may need to provide proof of identity, and your service records will be examined. A diagnosis by your treating medical professional is also required as part of the application process.
For mental health conditions, you may fill out application for D9213. Alternatively, you can email NLHC@dva.gov.au, or telephone DVA to apply. You may need to provide proof of identity and service, and a diagnosis from a psychiatrist, a general practitioner (GP) or a clinical psychologist is required, however, treatment can be provided for an interim period of up to six months prior to a diagnosis being provided.
Non liability health care services are provided through the issue of a White Card for the specific condition(s).
Online Non-Liability Health Care Training
DVA’s Non-Liability Health Care (NLHC) Online elearning course has been designed to provide DVA staff, ESO representatives and clients with information about NLHC eligibility, the conditions covered and how to apply for NLHC or assist others to do so. The course is designed to be completed in around 30 minutes and contains eight modules you can complete at your own pace.
To access the course you will need to be registered with DVAtrain, DVA’s unique learning management system. To do this, go to the Online Learning Registration page and follow the instructions.
Alternatively if you are already registered with DVAtrain, you can go directly to the DVAtrain logon page. You will need your DVAtrain username and password ready.
Please Note: This course is currently being updated to reflect the recent changes to eligibility for treatment of mental health conditions under non-liability health care arrangements.
Information Resources about NLHC
- D9213 Application for Health Care for Certain Mental Health Conditions (PDF 185 KB)
- D9215 Application for Health Care for Cancer (Malignant Neoplasm) or Tuberculosis (PDF 184 KB)
You can access comprehensive information about a range of health issues through the Veterans’ MATES programme. This programme was designed to help you and your treating general practitioner and pharmacists to manage common medical conditions.
Information is also available to other heath professionals, for example directors of care at residential aged care facilities. The Veterans’ MATES programme aims to improve the health care of veterans and war widows through quality use of medicines and better use of health services.
More information is available through your general practitioner, pharmacist or through the Veterans’ MATES website.