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Rehab@DVA — Vol. 5 No. 4 — April 2019

DVA rehabilitation consultant registrations

Due to an increase in rehabilitation consultant applications, the DVA Rehabilitation Program Section has recently revised the timeframe for handling applications to ten business days.

DVA rehabilitation provider account managers are required to review their consultants’ forms prior to submitting them and ensure all questions are fully answered. Importantly, a consultants’ experience must be substantiated through their CV, and all four mandatory DVA training modules must be completed for registration to be finalised. This will assist assessors to manage the registration process in a timely manner.

We have also recently created a new DVA Rehabilitation Provider (Consultant) Approval Guideline and revised the DVA Rehabilitation Consultant Details Sheet (Form D9255) to further assist with the consultant registration process.

Screen capture of the updated DVA Rehabilitation Consultant Details Sheet (Form D9255)

The questions on the Form D9255 remain largely unchanged, however, there is now a revised structure of the application that aims to make it easier for rehabilitation consultants to provide the required information.

Advice when changing employers

When a DVA-approved rehabilitation consultant changes employers, and the new employer is DVA registered, the consultant is required to submit a new application for DVA approval, denoting the new employer. This ensures that the new employer details and other relevant information, such as geographic location and mentoring status, remain current.

Consultants wishing to be registered as a DVA-approved rehabilitation consultant with a new employer are required to submit a current CV and updated Form D9255 to the mailbox.

The Rehabilitation Program Section thanks you in advance for your cooperation on this matter.

DVA rehabilitation provider information sessions

Submit a presentation

DVA is looking for ways to improve its rehabilitation provider information sessions to ensure the content meets the needs of providers.

We welcome attendees to provide feedback on the last two information sessions, in particular, what you found to be useful and helpful. The aim is to make these sessions as informative as possible and a means of a two-way exchange.

DVA also invites providers to let it know if you would be interested in presenting at a future session, so your organisation can share the work you have been doing to support veterans and their families.

Whether it is quality improvement activities or research projects of interest that inform best practice, we encourage you to send your submissions in by the end of April 2019 via the mailbox.

Update from the DVA Rehabilitation Stakeholder Engagement Manager

Provider engagement meetings

I am writing this from Perth, having just completed the last round of my provider engagement meetings. It has been lovely to meet with so many of you and put some faces to names.

One of the most common themes that came up during these meetings was study, in the context of the Incap Step-Up initiative. The following Q&A summarises the most common issues raised:


If a provider has a client who is adamant they want to study a particular degree or course, but other more direct options are available when considering transferable skills, does the provider complete the vocational assessment and clearly state that this is the situation, or put the assessment on hold and offer vocational counselling to try to broaden the client’s ideas and options?


In these circumstances, the assessment should be put on hold and vocational counselling tried. The client should also be reminded of the CLIK policy surrounding transferable skills and study.

Where the vocational counselling and/or other strategies have not been effective in helping the client to consider broader vocational ideas and options, a vocational report should be prepared clearly outlining the:

  • client’s preferences, and any misalignment with the intent of services available through DVA’s Rehabilitation Program, strategies utilised to broaden the client’s perspectives about vocational options, client’s response to the strategies and approaches utilized by the assessor, and
  • views of the assessor about the client’s possible vocational options, and the client’s appetite to explore broader options


If the vocational assessment is submitted and the vocational goal and study is not approved by DVA and the client independently enrols in the course, how does this affect the incapacity payments? Will the payments cease? Should providers be advising the client of this during the assessment?


If the client enrols independently, they are still required to fully participate in a rehabilitation plan. Like any other client, failure to participate in rehabilitation may result in the suspension of incapacity payments and clients should be reminded of this, if required. If the client will not participate in the activities in the plan because of university commitments, this would most likely be considered non-compliance.


If a client chooses to study independently, how does this affect the rehabilitation plan? Should providers continue to monitor training/education or provide job seeking assistance for other work?


This study is not to be placed on the plan as an activity. No provider should be undertaking any work with regards to the study. If RTW has medical clearance, then you need to be undertaking all the normal activities such as job seeking assistance, resume preparation and work trials.


What are the medical clearance requirements for study?


Clients must have medical clearance to participate in full time study and be able to work in the relevant area after the study has been completed. Both of these elements require clearance before the study will be approved by DVA. Providers are also asked to ensure that medical evidence is gained from the most appropriate medical practitioner.

Sharing success

Dom Freestone — challenge yourself

Read the full version of this success story

Photo of Dom FreestoneIn our latest rehabilitation success story, Dom Freestone shares his experience of life beyond the Royal Australian Air Force (RAAF). A tragic accident in 2005 changed everything for Dom, requiring him to start on a journey vastly different from the one he started when he originally joined the military.

With the assistance of DVA and a rehabilitation provider, Dom overcame many hurdles during recovery and took positive steps moving forward with his life and new career opportunities.

Dom began focussing on volunteer work and helping others, undertaking university studies to set him on a new career path and taking the initiative to actively regain his independence. Through these actions, Dom overcame his own adversities and is focused on the future while being able to give back to others and inspire them to look forward on their own journeys.

Dom offers advice to veterans who may be unsure of what to expect post-discharge. He is a strong advocate for remaining patient, focussing on your own rehabilitation and working with DVA to get the best possible outcome.

Read the full version of this success story

Mental health and wellbeing support for veterans and their families

Screen capture of the At Ease websiteAs DVA rehabilitation providers you need to be aware of the specialist services available to support the mental health and wellbeing of veterans and their families.

AT-Ease and Open Arms — Veterans and Families Counselling are free services specifically designed to assist people in the military community (former and currently serving) as well as their families.


AT-Ease is DVA’s online wellbeing portal and provides:

Veterans and families

With information, resources and links to services, which support their mental health and wellbeing. It includes self-help tools that can be used at any stage in an individual’s journey to wellness, outside or in conjunction with clinical treatment.

Health professionals

With online training tools, clinical guidelines, client resources and referral points — At Ease assists health professionals in the assessment and management of mental health issues experienced by many who have served in the military. This includes post-traumatic stress, anxiety, depression, alcohol and drug use, and issues around exercise and sleep.

For more information, go to AT-Ease.

Open Arms

Screen capture of the Open Arms websiteOpen Arms — Veterans and Family Counselling is a national mental health service that provides 24-hour free counselling and support.

  • any ADF member with one day full-time service has access to support through Open Arms, as do their immediate family
  • where there has been a death of a service person, extended family members can also access the service
  • there is no limit on the number of counselling sessions a person receives through Open Arms, support is provided based on clinical need

Open Arms services include:

  • counselling for individuals, couples and families
  • case management for clients with more complex needs
  • group programs to develop skills and enhance support
  • community and Peer Advisors
  • after-hours telephone counselling
  • suicide prevention training
  • information, education and self-help resources
  • referrals to other services or specialist treatment programs, as needed

To access the services provided by Open Arms, clients can call 1800 011 046 or visit Open Arms.

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