Do you need immediate assistance? Please call VVCS, the counselling service for veterans and their families on 1800 011 046
Non-Liability Health Care for mental health conditions
DVA pays for treatment for certain mental health conditions without the need for the conditions to be accepted as related to service. This is known as Non-Liability Health Care.
What is it?
Non-Liability Health Care covers the following mental health conditions:
- Posttraumatic Stress Disorder (PTSD)
- Depressive disorder
- Anxiety disorder
- Alcohol Use Disorder
- Substance Use Disorder
Am I eligible?
Eligibility for the treament of mental health conditions has been expanded to anyone with any period of continuous full-time service with the Australian Defence Force (ADF).
This means that if you have had full-time service in the ADF, even for as little as one day, you are eligible to receive treatment for the above mental health conditions. It doesn’t matter when you served, how long you served, or the nature of your service.
If you are a Reservist, you may also be eligible for Non-Liability Health Care if you have any period of continuous full-time service. This may be through prior service in the permanent forces of the ADF, or if you have been deployed on continuous full-time service, or if you have undertaken a continuous full-time service contract.
How do I apply?
You can choose to apply for Non-Liability Health Care for mental health conditions in the way that suits you. You can apply:
- by emailing: NLHC@dva.gov.au
- by phoning: 133 254 (metropolitan callers) or 1800 555 254 (regional callers)
- by filling in a paper form or an online form
You may be asked to provide proof of your identity and service, but you do not need to have a diagnosis in order to apply. You can be approved for treatment for up to six months before you need to confirm your diagnosis with DVA. Once you have received a diagnosis on one of the five mental health conditions listed above, you can receive treatment for as long as you need it.
How do I receive treatment?
Non Liability Health Care treatment is accessed through a White Card. The White Card covers the entire cost of your treatment for the listed mental health conditions. This means that you won’t have any out of pocket expenses when you see your doctor.
You will have to pay for any pharmaceuticals you may be prescribed, but you will be able to purchase these at a concessional rate. In addition, you will receive a fortnightly payment to help offset the cost of pharmaceuticals.
If you are already receiving treatment for your mental health condition, you can continue to see your treating doctor using your White Card. You can also seek reimbursement for any out-of-pocket treatment expenses you’ve incurred in the three months prior to lodging your application.
If you don’t already have a general practitioner or treating specialist, and you’re not sure how to find a clinician, the Veterans and Veterans Families Counselling Service (VVCS) can assist you to connect with suitable support. If you are finding any part of this process overwhelming you should also call VVCS.
Helpful links and contacts
- Factsheet HSV109 – Non-Liability Health Care
- Application form (paper)
- Application form (online)
- Email (for applications and inquiries): NLHC@dva.gov.au
- Phone (for applications and inquiries): 133 254 (metropolitan callers) or 1800 555 254 (regional callers)
If you need immediate help: you can phone VVCS at any time, day or night, on 1800 011 046.