Coordinated Veterans' Care Program - Information for veterans

Last updated: 
23 April 2020

What is the Coordinated Veterans' Care (CVC) Program

The Coordinated Veterans' Care (CVC) Program uses a proactive approach to improve the management of chronic conditions and your quality of care. This will allow you to become actively involved in your health and wellbeing.
As a team-based program, you, your general practitioner (GP) and a Nurse Coordinator (NC) will work together as a Core Team .  The idea of this Core Team is to make sure that the care you get is the care you need.
As a member of this Core Team, you will work to:
●    create an individual Care Plan to meet your health needs
●    support you in achieving your health goals
●    help educate and guide you to understand your health; and
●    manage your ongoing care
You may also have a larger Care Team to support your unique goals. This Care Team can include, along with your Core Team:
●    other health professionals such as pharmacists, physiotherapists, mental health specialists
●    community organisations such as a Ex-Service Organisations
●    family and friends

Who can access it

If you have a Veteran Gold Card and think you would benefit from participating in the CVC Program, speak with your GP. Your GP will determine if you are eligible.

How you access

Speak with your GP who will determine if you are you are eligible for the program.

How much you pay

There is no charge to participate in the program.

Things you should know

●    You may not be eligible for the program if you are taking part in a similar program, living in a Residential Aged Care Facility or if your condition is considered terminal.
●    If you have queries about the CVC Program email us at cvcprogram [at] or phone us 1800 550 457 and ask to speak to Coordinated Veterans' Care.
●    We partner with Bupa who provide monitoring and evaluation of the CVC Program including our data analysis. This helps us to understand how the CVC Program is being used, and areas for program improvement. Bupa also helps us with surveys to allow us to better understand the CVC experience.