DVA's rehabilitation process

Last updated: 
15 January 2020

DVA Rehabilitation Coordinator

Your rehabilitation coordinator is a link between you and your rehabilitation service provider, medical practitioners, allied health workers, service providers and training organisations.


If your claim for a service related injury or illness has been accepted, the following process will generally apply:

  1. Rehabilitation Referral
    Your DVA rehabilitation coordinator makes a referral to a local approved rehabilitation service provider to assess your rehabilitation needs and highlight those needs that are urgent.
  2. Rehabilitation Assessment
    A Rehabilitation assessment is undertaken by the approved rehabilitation service provider to determine any urgent and ongoing medical management, psychosocial and vocational rehabilitation needs. As part of the assessment you will fill out a Lifestyle Satisfaction Indicators (LSI) form. Findings of the assessment are reported back to your DVA rehabilitation coordinator and to you.
  3. Rehabilitation Plan and service providers
    A rehabilitation plan clearly states what your rehabilitation goals are and how you will reach them. Your plan, developed with a rehabilitation service provider, may include elements of some or all rehabilitation activities (medical management, psychosocial and vocational rehabilitation). You need to sign the plan to agree to meet certain obligations. Your rights are also explained during this process. If your claim has been accepted under the VEA, only vocational activities can be included in your rehabilitation plan.

    The day to day management of your rehabilitation plan is undertaken by your service provider. Your DVA rehabilitation coordinator will approve and monitor the program of activities in your provider’s rehabilitation plan. Your rehabilitation coordinator will consider your level of functioning, medical status, and any barriers to rehabilitation when approving and monitoring your plan. A range of rehabilitation service providers may be involved in helping you to identify and reach your rehabilitation goals. These providers fall into four main categories:
    • Rehabilitation service providers: are responsible for coordinating assessments, working with you to develop your rehabilitation plan, managing your plan and the accessing of all approved services.
    • Health and Allied Health service providers: including general practitioners, medical specialists, dentists, psychologists, rehabilitation counsellors, occupational therapists, physiotherapists, osteopaths, podiatrists, prosthetists, orthotists, masseurs or chiropractors and dieticians.
    • Training providers: are accredited educational institutions or training providers at state or national levels.
    • Support service providers: include agencies or individuals who can provide specific services that assist in job preparation, job seeking or job placement; services of a domestic nature (to assist with cooking, house cleaning, laundry and gardening services); personal or nursing care providers; and services which assist in altering residences and work or training environments, or providing rehabilitation aids and appliances.
  4. Plan Amendments and closure
    It is important that the your rehabilitation plan continues to meet your needs. It will be amended if your circumstances change. For example, if an injury orif your condition worsens, or a family event or work situation arises where you need additional assistance.

    It is important to contact your local DVA Office or rehabilitation coordinator as soon as possible to discuss any changes in your circumstances and request a review of your rehabilitation requirements.

    Once your rehabilitation goals have been achieved, you can determine the plan closure in consultation with your rehabilitation service provider.


For more information, contact us.