Coordinated Veterans’ Care Program — Information for veterans

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What is the Coordinated Veterans' Care (CVC) Program

The Coordinated Veterans' Care (CVC) Program uses a proactive approach to improve the management of chronic conditions and your quality of care. This will allow you to become actively involved in your health and wellbeing.
As a team-based program, you, your general practitioner (GP) and a Nurse Coordinator (NC) will work together as a Core Team.  The idea of this Core Team is to make sure that the care you get is the care you need.
As a member of this Core Team, you will work to:
●    create an individual Care Plan to meet your health needs
●    support you in achieving your health goals
●    help educate and guide you to understand your health; and
●    manage your ongoing care
You may also have a larger Care Team to support your unique goals. This Care Team can include, along with your Core Team:
●    other health professionals such as pharmacists, physiotherapists, mental health specialists
●    community organisations such as a Ex-Service Organisations
●    family and friends

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Who can access it

If you think you would benefit from participating in the CVC Program, speak with your GP if you have:

  • a Veteran Gold Card, or
  • a Veteran White Card holder with an accepted mental health condition

Your GP will determine if you are eligible.

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How you access

Speak with your GP who will determine if you are you are eligible for the program.

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How much you pay

There is no charge to participate in the program. If you are a Veteran White Card holder you may need to pay for any treatment, as part of your Comprehensive Care Plan, not related to an accepted condition on your card or funded under NLHC or PAMT.

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Things you should know

  • You may not be eligible for the program if you:
    • are taking part in a similar program,
    • living in a Residential Aged Care Facility,
    • your condition is considered terminal (at the time of enrolment), or
    • you have a Veteran White Card without an accepted mental health condition.
  • If you have queries about the CVC Program phone us on 1800 VETERAN (1800 838 372).
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