Your guide to our health and home care services

Last updated: 
24 April 2020

Domestic Assistance

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Cost
  • Internal house cleaning (dishwashing, vacuuming and mopping)
  • Bed making and linen changing
  • Clothes washing and/or ironing
  • Assistance with meal preparation (not total preparation of meals)
  • Bill paying
  • Shopping (unaccompanied only)

Help so you can stay in your home

 

Veterans' Home Care on our website dva.gov.au/vhc

 

Call the Veterans’ Home care Assessment Agency on 1300 550 450

Co-payment

$5 per hour

Capped amount maximum $5 per week

Personal Care

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  • Showering, bathing and toileting
  • Dressing, grooming
  • Application of non-medical skin creams and lotions
  • Eating
  • Putting on compression stockings, preventative bandaging, splints and callipers
  • Moving about the house
  • Getting in and out of bed


Help so you can stay in your home

 

Veterans' Home Care on our website dva.gov.au/vhc


Call the Veterans’ Home care Assessment Agency on 1300 550 450


Co-payment

$5 per hour

Capped amount - maximum $10 per week

Safety-related home and garden maintenance

Do you require assistance with:
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  • Cupboard adjustment
  • Replacing light bulbs
  • Changing batteries in smoke/security alarms
  • Cleaning of gutters
  • Internal and external window cleaning
  • Cleaning ceiling and exhaust fans, air conditioning and split system units
  • Safety-related garden tasks such as pruning

Help so you can stay in your home

 

Veterans' Home Care on our website dva.gov.au/vhc

Call the Veterans’ Home Care Assessment Agency on 1300 550 450

Co-payment

$5 per hour

Maximum 15 hours per year

Capped amount - maximum $75 in 12 month period

Additional costs for supplies may be required.

Community Nursing

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  • Medication
  • Wound care
  • Personal hygiene
  • Assistance with showering or dressing
  • Other personal care support if health or medical recovery is negatively impacted

Community nursing

 

DVA Community Nursing on our website

dva.gov.au/cn

DVA Community Nursing

Referral from your treating doctor, discharge planner or VHC Assessment Agency

Contact us on 1800 VETERAN (1800 838 372) to find your local Community Nursing provider

CN provider to assess your needs and develop a care plan with you.


No cost

Rehabilitation Appliances Program

Do you require assistance with: For more information To access Cost


Continence products

Equipment and modifications for you and your home

 

For information on RAP go to our website dva.gov.au/rap

Or call 1800 VETERAN (1800 838 372)

 

  1. Talk to your treating doctor or continence adviser and get a prescription for continence products
  2. Contact us to arrange supplier through one of our contracted suppliers

No cost
  • Mobility and functional support
  • Oxygen and continuous positive airways pressure (CPAP)
  • Cognitive , dementia and memory assistive technology
  • Personal response systems (PRS)
  • Fall prevention
  • Low vision
  • Protheses or orthoses
  • Hearing appliances
  • Speech pathology
  • Diabetes Services
  • Home modifications and household adaptive appliances


Equipment and modifications for you and your home

 

For information on RAP go to our website dva.gov.au/rap

Or call 1800 VETERAN (1800 838 372)

  1. Talk with your treating doctor about your needs. Your treating doctor may provide a referral to a suitable health professional
  2. Health professional to assess your needs and writes a prescription and a referral for us.
  3. We will arrange the issue of the item
  4. Delivery of the item to your home address.


No cost

Prior approval required from us for items not on the RAP National Schedule of Equipment.

Coordinated Veterans’ Care Program

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Management of your chronic health conditions and complex care needs

Coordinated Veterans' Care Program

 

For information on CVC program go our website dva.gov.au/cvc

Or call 1800 VETERAN (1800 838 372)

 


No cost


Social Assistance
Coordinated Veterans Care (CVC) Social Assistance Call the Veterans’ Home Care Assessment Agency on 1300 550 450.

Co-payment

$5 per hour Capped amount - maximum $5 per week

Respite Care

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  • In-home Respite Care – allows a carer to have a break
  • Emergency Short Term Home relief (ESTHR) – when your carer and general community services unexpectedly is unable to provide the necessary care

Help so you can stay in your home

 

Veterans' Home Care on our website dva.gov.au/vhc

Call the Veterans’ Home Care Assessment Agency on 1300 550 450. No cost

Residential Respite Care – short-term care usually in an Australian Government-funded aged-care facility

Respite care
  1. Call My Aged Care on 1800 200 422 for an ACAT or ACAS(Vic) assessment.
  2. Locate an available respite bed in a residential respite facility.
  3. Once booked, call VHC Assessment Agency on 1300 550 450 for us to fund.

No cost

Convalescent Care

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Convalescent Care - medically prescribed convalescence to help recovery from an illness or operation immediately following a stay in hospital.

Convalescent care

 

Convalescent Care on our website dva.gov.au/cc

or call DVA on 1800 VETERAN (1800 838 372)

  1. Speak to your treating doctor, discharge planner or hospital staff while still in hospital.
  2. They will locate suitable accommodation and seek prior approval from us if accommodation is not in a hospital setting.
  3. You are transferred to accommodation.

No cost