Your guide to moving into an aged care home

Last updated: 
3 July 2020
Do you require
assistance with
DVA services Find out more
about this service
and the eligibility
requirements
Accessing this service
Organising an
assessment – for
care in an aged care
home


 
  My Aged Care website
myagedcare.gov.au

Assessments are conducted by the
Aged Care Assessment Team (ACAT)
or Aged Care Assessment Service
(ACAS) in VIC. Call My Aged Care on
1800 200 422 for an ACAT (or ACAS
in Vic) assessment

You can also apply for an assessment online or on behalf of someone else by using the
Apply for an Assessment online form as an alternative to calling the My Aged Care contact centre

 

Short-term care
in an aged care
home – shortterm
care usually
in an Australian
Government-funded
aged care home to
allow a carer or selfcarer
to have a break
from the caring role



 
Residential Respite Care
– Veterans’ Home Care
Veterans’ Home Care on
the DVA website
(dva.gov.au/carers)
Call My Aged Care on 1800 200 422
for an ACAT or ACAS (Vic) Assessment
Receive letter of approval.
Locate an aged care home with an
available respite bed. To find an
Australian Government-funded aged care
home, visit the My Aged Care
website at myagedcare.gov.au.
Once booked, call VHC Assessment
Agency on 1300 550 450 for DVA to
fund.
Residential aged
care means-test
assessments



 
DVA is responsible
for completing the
aged care means-test
assessments if you
receive a DVA pension.
The Department
of Human Services
(DHS) is responsible
for processing the
aged care means-test
assessments for anyone
not receiving a DVA
pension.
dva.gov.au/
agedcarefinances
Complete DHS Form: SA457 –
Permanent Residential Aged Care
Request for a Combined Assets
and Income Assessment
The form is on the Services Australia website
(servicesaustralia.gov.au and type in
‘SA457’ in the search field). If you
need assistance with completing the
form, you can seek help from your
financial adviser or accountant.
Finding an aged care
home


 
   

Find providers in your local area with
help from your assessor, by using
the aged care homes service finder
on the www.myagedcare.gov.au/find-a-provider/aged-care-homes

or call My
Aged Care on 1800 200 422.
You can then contact the home to
arrange a visit.

Understanding
your rights and
responsibilities
Standards of care
Signing agreements



 
Military Welfare
Advocates are
accredited to help
clients access the
entitlements, benefits
and support available
from DVA, other
government agencies
and community-based
service providers.
Other services detailed
on My Aged Care
dva.gov.au/
agedcaresupport
Find local Military Welfare Advocates
on the website atdp.org.au by clicking
on the ‘Find an Advocate’ button.
Or
Information is on the My Aged Care
website (myagedcare.gov.au) and
search for ‘rights and responsibilities’.
Or
National Aged Care Advocacy Line
1800 700 600 (freecall) or visit the
Older Persons Advocacy Network
website opan.com.au
Once you are in an aged care home you will be assessed to determine your care needs. You will be provided with an Aged Care Funding Instrument (ACFI) rating. This rating impacts on the level of support DVA provides.

 

 

Do you require
assistance with
DVA services Find out more
about this service
and the eligibility
requirements
Accessing this service
Accessing an aged care
home when you have a
service-related mental
health condition



 
Veterans’ Supplement
in Residential Care –
provided to aged care
homes when they care
for veterans with servicerelated
mental health
conditions. Ensuring a
veteran’s mental health
condition does not act
as a barrier to accessing
appropriate care. This is
paid directly to an aged care
home.
 
dva.gov.au/
agedcaresupplement
If DVA has accepted your
service-related mental
health condition then
you will need to provide
consent to the release of
certain information to the
Department of Human
Services (DHS) which allow it
to pay the aged care home.
Note: No details of your
accepted mental health
condition is shared with DHS
or the home.
Medication – the aged care
home will provide medication
management including
assistance with taking and
ordering medications and you
should not be charged for this.
You will continue to pay a
small contribution.



 
Repatriation
Pharmaceutical
Benefits Scheme
dva.gov.au/medicine

You need to show either
your Veteran Gold Card or Veteran White Card or Veteran Orange Card to your aged care home or
pharmacist.

Mental health support and
wellbeing



 
Open Arms – Veterans & Families Counselling. Free and
confidential counselling
and group programs to
support mental health
and wellbeing for current
and ex-service ADF
personnel and their
families.
openarms.gov.au Call Open Arms on
1800 011 046.
Specialist or customised
equipment, aids, appliances
and assistive technology
such as:
• Mobility aids
• Oxygen therapy
• Diabetes supplies
• Customised aids or personal
equipment:
• Medical grade footwear
• Prosthesis
• Orthoses
• Speech pathology
appliances
• Hearing appliances
• Cognitive, dementia and
memory assistive technology
• Continence pads (only in lowlevel
care if not supplied)


 
Rehabilitation
Appliances Program
(RAP) – access to aids
and equipment while
in an aged care home
depends on your DVA
card eligibility and the
level of care determined
by your ACFI rating.

dva.gov.au/RAP


dva.gov.au/equipment

Talk about your concerns
with your GP or medical
specialist.
Your GP or medical specialist
will identify your clinical need
and either:
a) undertake an assessment
and prescribe suitable aids
and appliances through RAP
or
b) make a referral to
an appropriate health
professional for an
assessment.
If referred to a health
professional, they will access
your circumstances and
prescribe suitable aids and
appliances through RAP.
Medical and/or allied
health appointments –
your GP, specialist or allied
health professional e.g.
physiotherapist, occupational
therapist, podiatrist



 
Accessing medical
and/or allied health
appointments while
in an aged care home
depends on your DVA
card eligibility and the
level of care determined
by your ACFI rating.
dva.gov.au It is the responsibility of the
aged care home to organise
access for you to health
services. You can still choose
to use the health services
provided by the aged care
home or offsite health
services. For offsite health
services, you can use DVA
transport arrangements (e.g.
Booked Car with Driver, Non-
Emergency Ambulance).
Travelling to medical
appointments and
treatment
Booked Car with
Driver Scheme


 
dva.gov.au/
transportbooking
Transport Bookings (during
DVA business hours):
1800 550 455 (calls from
mobile phones and pay
phones may incur additional
charges).
NSW Country Taxi
Voucher Scheme


 
dva.gov.au/TFT A NSW country Local Medical
Officer (LMO) may, when
medically necessary or at the
request of DVA, issue taxi
vouchers to entitled persons
to travel for treatment.
Staying connected to the
community – if you’re
feeling alone and don’t have
regular contact with family
and friends.
Ex- service
organisations (ESOs)

 
A list of ex-service
organisations is on the
DVA website dva.gov.
au/ESO

 
The aged care home staff
or your friends or family
may contact your local ESO
and make the necessary
arrangements.
Community Visitor
Scheme (CVS) – is an
Australian Government
subsidised aged care
service.


 
Visit Social Support
and Activities on the
My Aged Care website
myagedcare.gov.au or
call My Aged Care on
1800 200 422*
Contact the CVS Network
Member in your state or
territory by visiting Social
Support and Activities on
the My Aged Care website
myagedcare.gov.au or call
My Aged Care on 1800 200 422*

 

* Calls from mobile phones may incur additional charges.