Community nursing
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What is Community Nursing
Nursing and personal care services provided in your home by qualified nurses and support staff. Services can include help with medication, wound care, hygiene, showering and dressing.
Back to topWho can receive it
You may be able to receive Community Nursing if you have an assessed need for care at home and a:
- Veteran Gold Card; or
- Veteran White Card and you need this service for an accepted service-related condition
What you can receive
Help with things like medication, wound care, hygiene, showering and dressing. If eligible, you do not need to pay, as we will pay for these services. Your Community Nursing provider will bill us directly.
Back to topHow you access community nursing services
You will need to get a referral to Community Nursing services from a:
- general practitioner (GP)
- nurse practitioner specialising in Community Nursing
- treating doctor in hospital; or
- hospital discharge planner
A referral is only required if you are a new Community Nursing client or you are starting a new episode of care. For example, if you change providers or return to Community Nursing services after an absence of more than 28 days.
Once the service provider receives your referral, a registered nurse will assess your clinical needs.
The nurse will:
- contact us to confirm that you are eligible for services if you hold a Veteran White Card
- assess your need for clinical nursing and personal care services; and
- prepare and provide you with a copy of a written Community Nursing care plan, which is tailored to your needs
You can find the list of community nursing providers in your area here: Panel of community nursing providers.
Back to topWhat to tell us
If anything changes that could affect your entitlements, you need to let us know within 14 days (or 28 days if you receive the Remote Area Allowance or live overseas).
You should tell us if you:
- get a bill for nursing services - do not pay the account, contact us instead
What to tell your Community Nursing provider
- you have been hospitalised
- you plan to go on holiday
- you plan to move to another location
- the level of help you require changes
- you take up more permanent care arrangements
- you plan to move overseas; or
- if you are unhappy with the service or you have any comments or concerns about the provider or their staff
Please call us on 1800 VETERAN (1800 838 372) if your service provider has not addressed your concerns.
Back to topThings you should know
The amount and type of care you get will be reviewed regularly by a Registered Nurse, to make sure you are getting the right care, in consultation with you.
Back to topLegislation
Veterans' Entitlements Act 1986
Military Rehabilitation and Compensation Act 2004
Safety, Rehabilitation and Compensation (Defence-related Claims) Act 1988
Back to top2022 Feedback Survey
In 2022, a survey of a sample of CN clients and their carers was conducted. A summary of the results is now available.
- Summary of 2022 Survey results for DVA Community Nursing Program Clients (PDF 538 KB)
- Summary of 2022 Survey results for DVA Community Nursing Program Clients (DOCX 32.6 KB)
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