Help clients access our medicine organiser service

Last updated:

Our medicine organiser service is also known as the dose administration aid (DAA) service. We pay the fees of providers that help deliver the service, to help our clients take the right dose of medicine at the right time.  

Back to top

The service

The DAA service provides veterans – and those dependents with a Veteran Card – with a medicine organiser pack to make it easier to take the right dose of medicine at the right time.

A pharmacist follows the Pharmaceutical Society of Australia guidelines to prepare the organiser pack weekly, over a six month period, and advises the client on how to use it.

The service aims to help the veteran community to reduce the accidental misuse of medicines. We have more medicine information on Veterans' Medicines Advice and Therapeutics Education Services (Veterans' MATES)

Back to top

Who can access the service

To access the service a client must:

  • hold either a Veteran Gold, White or Orange Card
  • not be living in a residential care facility or hospital.

GPs and pharmacists should consider:

  • if the client is struggling to take their medicine correctly 
  • if the client has a lot of medications or a complex regime.
Back to top

Help a client access the service

If you are a GP, you can help your client access the service. Take the following steps:

  1. Consult with your client to assess their need for the DAA.
  2. Call the Veterans' Affairs Pharmaceutical Advisory Centre (VAPAC) on 1800 552 580 to obtain 2 authority prescriptions which will cover the client for the 6 month service.
  3. Give the prescriptions to the client and advise them to give the prescriptions to their pharmacist, who will prepare the medicine organiser pack each week.
Back to top

Continuing the service

After the client has been using the DAA service for 20 weeks, the pharmacist will review how the client has been using the medicine organiser pack.

The pharmacist will:

  • fill out our Veteran's Six Monthly Review (VSMR) form
  • contact the GP who referred the client, provide the completed VSMR form and offer advice on whether the client should continue with the DAA service.
Back to top

How providers are paid

Pharmacists can claim our DAA fee through the Repatriation Pharmaceutical Benefits Scheme (RPBS) using authority prescriptions.

Item No.




10.00 x 26

For providing the DAA on a weekly basis during the 6 month cycle.



For conducting the Veteran’s Six Monthly Review (VSMR).

Doctors can refer to Fee notes for GPs and specialists for more information about claiming.

Back to top


More information on the DAA service for health professionals:

Back to top

Contact us

For enquiries about the DAA service, contact the Veterans' Affairs Pharmaceutical Advisory Centre (VAPAC):

Back to top


Your feedback helps us deliver quality service to veterans and families. Read more about complaints, compliments and other feedback.

Other health bodies can also benefit from your input. For feedback about:

Back to top
Was this page useful?
Please tell us why you selected 'Yes'?
Please tell us why you selected 'No'?