Information for community nursing providers
To provide community nursing services to DVA clients, you must meet our provider requirements. We have documents to help you understand how your relationship with us works.
On this page
Community nursing services overview
We fund community nursing (CN) services to meet the clinical needs of eligible Veteran Card holders.
Community nursing services aim to enhance independence and health outcomes, helping people to stay at home.
The professionals that deliver these services include:
- registered nurses
- enrolled nurses
- nursing support staff also known as personal care workers.
Our community nursing services information covers:
- who is eligible
- how they access this service
- how community nursing services link with the Coordinated Veterans' Care (CVC) Program.
Become a community nursing provider
You may apply to be a CN provider if you agree to the non-negotiable fee schedule and you meet the requirements of the:
- Community Nursing Terms and Conditions
- Notes for Community Nursing Providers (the Notes).
- may join at any time
- self-certify their compliance
- enter and exit at any time without prejudice (subject to accepting the Terms and Conditions and Notes).
To apply, please review the documents on the AusTender website at www.tenders.gov.au. You can then submit the completed and signed Community Nursing Terms and Conditions and Pro Forma on Administrative Information documentation to CN.AGREEMENT [at] dva.gov.au.
The documents on AusTender include the:
- Community Nursing Terms and Conditions
- Notes for Community Nursing Providers
- Community Nursing Schedule of Fees
- Community Nursing Pro Forma on Administrative Information.
We do not guarantee any level of business and will only pay for community nursing services you deliver to eligible clients.
Following registration with AusTender for the CNS16 Community Nursing Invitation, carefully read:
- the Terms and Conditions & Pro Forma on Administrative Information documentation
- the Notes for Community Nursing Providers (Annexure A)
- the Schedule of Fees (Annexure B).
It is important to note:
- the Offer to the CNS16 Invitation is an ongoing opportunity to new CN providers to submit an application
- providers are requested to establish the organisation’s capacity to provide services, based on principles of community nursing and best practice of community nursing services
- the provider can enter and exit the program without prejudice (subject to the terms of the agreement for withdrawal and termination).
Community nursing provider requirements
Terms and conditions — provision of community nursing services
Effective April 2020:
- Terms and Conditions for the Provision of Community Nursing Services (PDF 725 KB)
- Terms and Conditions for the Provision of Community Nursing Services (DOCX 62 KB)
- Panel of Community Nursing Providers – Subcontracting Template (PDF 431 KB)
- Panel of Community Nursing Providers – Subcontracting Template (DOCX 21 KB)
Quality management framework
We require CN providers to take part in performance monitoring processes, to help ensure quality and safe services are being delivered to DVA clients.Back to top
Notes for community nursing providers
These notes outline CN provider:
- accountability requirements.
You can find the notes here:
- Notes for Community Nursing Providers (PDF 2.17 MB)
- Notes for Community Nursing Providers (DOCX 1 MB)
The latest notes were released in September 2022.Back to top
Community Nursing Newsletters
You can find the latest updates about the provision of community nursing services on the Community Nursing Newsletters.Back to top
As the provider, it is your responsibility to check your client’s eligibility before you provide services or claim for services.
We fund CN providers on a 28-day claim period basis. The 28-day claim period includes all the services you deliver to the client during that time.
Claim through Medicare. Services Australia will pay the claim on our behalf.
Claiming quick reference guide
The quick reference guide gives:
- key information
- contact numbers.
Use this when you submit your claim.
You can download a PDF copy (530 KB).
DVA Community Nursing Schedule of Fees
Effective 1 January 2023:
Effective 1 July 2022:
Community nursing referral template
Referrals to DVA approved CN providers can be made by a:
- general practitioner (GP)
- Nurse Practitioner specialising in a CN field
- treating doctor in a hospital
- hospital discharge planner.
Note: The client’s GP is to have ongoing clinical oversight of the person’s care.
Referrals can be made by completing the D9389 CN Referral form and sending it directly to an approved CN provider. The Panel of Providers page lists approved CN providers for each state and territory.
Minimum Data Set Collection Tool
You need to complete a Minimum Data Set (MDS) collection tool if you claim manually through Medicare using:
Send the completed MDS form to mds [at] dva.gov.au.
2023 ready reckoners:
2022 ready reckoners:Back to top
Some of our clients have care needs that are not included in the Schedule of Fees. We assess these as exceptional cases to make sure they get the CN services they need.Back to top
Update your provider details
We need to make sure providers receive important information and resources. To do this we ask that you keep your organisation contact details current. This should be someone who can easily circulate information to staff working within your organisation. You can use this form to update your contact details:
- Update details — Community Nursing Providers (PDF 471 KB)
- Update details — Community Nursing Providers (DCOX 35 KB)
Send the form to NMBCN [at] dva.gov.au.Back to top