Voluntary work

Last updated:

This page explains what voluntary work is, how it is assessed and how it may affect DVA payments.

Back to top

What is voluntary work?

Voluntary work is any unpaid work that you do for recognised community or welfare organisations. DVA encourages veterans and members of the ex-service community to volunteer to assist community or welfare groups. Many veterans provide immeasurable support to ex-service organisations and other charities.

Studies have shown that volunteering is beneficial to well-being.

Back to top

What voluntary work is not?

Voluntary work is not unpaid work you do for family, friends or a business enterprise formed for the purpose of making a financial profit.

Back to top

How is voluntary work assessed?

Undertaking voluntary work does not trigger an automatic reassessment of benefits that you are paid by DVA. This is regardless of whether you are paid under the Veterans’ Entitlements Act 1986 (VEA), Safety, Rehabilitation and Compensation (Defence-related Claims) Act 1988 (DRCA) or Military Rehabilitation and Compensation Act 2004 (MRCA).

DVA accepts that the conditions under which you undertake voluntary work can be quite different to paid employment. Generally, as a volunteer, you are able to work at your own pace and time and with a greater degree of flexibility than in paid employment. Voluntary work is assessed according to your individual circumstances.

Voluntary work normally does not carry the same pressures and expectations as paid employment.

Incapacity benefits paid under the DRCA or MRCA are reviewed regularly. The review assesses a person’s ability to earn during the period and is based on both medical and rehabilitation assessments.

Back to top

How can voluntary work affect DVA payments?

If you are receiving a pension or benefit from DVA you need to be aware that some types of unpaid work may affect your payments. Unpaid work for family, friends or a business enterprise formed for the purposes of making a profit is not classified as voluntary work.

If you are receiving incapacity payments and/or certain types of Disability Compensation Payments, and you do unpaid work in a job that aims to make a profit, then your payment may be affected. This is because this type of work may be assessed as being similar to paid work. You may therefore become ineligible to receive your current rate of pension or incapacity payments. For more information, contact DVA.

Back to top

Incapacity payments and voluntary work

Incapacity payments are payments for economic loss due to the inability to work, or work at the same level, because of an injury or disease that has been accepted under the DRCA or MRCA.

Incapacity payments are determined by calculating your normal earnings from your ADF employment, less what you are now able to earn.

Your ability to earn is worked out by what you actually earn or what we judge you have the capability of earning, taking into account things like your accepted conditions, your existing skills and any retraining that you may have undertaken.

Back to top

How are incapacity payments reviewed?

All incapacity benefit recipients are regularly reviewed. The frequency of reviews depends on your level of incapacity.

An incapacity review assesses your ability to earn and is based on rehabilitation and specialist medical assessments. The assessment takes into account your physical and mental capacities, your skills and training, work history, age and so on.

Voluntary work is not a trigger for a review. Undertaking voluntary work does not of itself imply that you are able to work in paid employment. Each case is considered on its individual circumstances.

Back to top

Rehabilitation and voluntary work

DVA Rehabilitation aims to improve your wellbeing. In a rehabilitation program, all your needs will be considered to maximise your recovery after the injury or illness you sustained in the Australian Defence Force (ADF).

Participation in rehabilitation, depending on your situation, can be a precondition of compensation for incapacity payments under the DRCA and MRCA. DVA Rehabilitation is different to traditional workers compensation schemes. While recognising that returning to work is important, this may be only one of your needs. Depending on your personal journey, there are many ways rehabilitation can assist you before you consider your work options.

If you are not able to return to paid employment, voluntary work may be recommended, together with other activities, to assist recovery and foster well-being.

Back to top

How is voluntary work treated under the VEA?

DVA regards voluntary work in the same way under the VEA, DRCA and MRCA. While the VEA does not have the equivalent of incapacity payments, voluntary work can be taken into account in determining the effect of your war– or defence-caused condition on your general lifestyle.

Back to top


You must tell us within 14 days (28 days if you live overseas or receive remote area allowance) of changes to your circumstances that might affect the rate of payments that you receive. This includes starting work on a voluntary basis, particularly where you are working in an unpaid job for a business enterprise formed for the purposes of making a profit.

Back to top
Was this page useful?
Please tell us why you selected 'Yes'?
Please tell us why you selected 'No'?